Reviews

11/27/2017

Ann

stars
I was not at all pleased with the way the men handled my furniture and now I know why. They made no effort whatsoever to keep my furniture upright. Things spilled out of my desk drawers and ended up in the base of the desk and I am unable to remove the drawers to retrieve it. I felt they were very careless with the way they treated my items. Unfortunately, I would not feel good about recommending Two Men and a Truck.
Response
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<div>Ann, thank you for taking time to send us your feedback. We are sorry to hear that there was an issue during your move. Furniture handling can be tricky - especially if an item has to be turned/rotated/etc to navigate through smaller openings in order to prevent damage to both the item and the door/hallway/etc. We are sorry for the inconvenience this may have caused. Thank you for choosing Two Men and a Truck.</div>
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11/27/2017

Kathy

stars
The two young men were kind, helpful, hard-working and followed instructions on specific tasks. They cared about the work they did.
Response
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<div>Thank you Kathy for choosing Two Men and a Truck. We appreciate your feedback!</div>
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11/27/2017

James

stars
Movers handled personal items with care and provided services (somewhat) within contractual agreements. The only regret was the inability to move all items listed on my estimated cargo manifest, due to insufficient tuck space/weight concerns available to bring all items required. One improvement that I would suggest is to have a walk through with the client of the move-out home prior to departure. My moving team was ready to leave (truck closed and engine running) when I discovered items overlooked within the residence. The truck needed to be reopened and additional forgotten items had to be loaded. A walk through, prior to departure, would have avoided this incident.
Response
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<div>James, thank you for sending us your feedback. We take all comments and suggestions into consideration. It should be protocol for the movers to review the list prior to departure, so we will discuss this with the staff. Thank you for choosing Two Men and a Truck!</div>
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11/26/2017

David

stars
Was very happy with staff in the office and the movers. Was not happy that we got billed for transportation time without knowing that that would be happening.
Response
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<div>David, we apologize for any confusion regarding the bill. Our MC&#39;s explain the billing process during booking, so we are sorry if that step was missed during your phone call. We thank you for choosing Two Men and a Truck.</div>
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11/26/2017

dawn

stars
I hired Two Men for my elderly parents, we needed the move to be swift to be successful - and it was delivered (safely, swiftly and successfully)! Our moving team was fantastic and deserves this shout out - I would not hesitate to rehire or recommend Two Men in a Truck, they were outstanding.
Response
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<div>Thank you Dawn for taking time to send us your feedback. We appreciate you choosing Two Men and a Truck and wish your grandparents all the best in their new home!</div>
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11/25/2017

Sydra

stars
I'm a recent widow. It has only been a few months since my husband passed away. Leaving the home we lived in together was very difficult. The 3 gentlemen from the company that moved me were understanding and compassionate of my situation. They made a difficult situation a little easier. I will always be grateful for that and I will share the good experience I had and refer others to Two Men and a Truck any time .
Response
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<div>Sydra, first, we are sorry to hear about your husband&#39;s passing. We send our condolences. We thank you for taking time to send us your comments. We couldn&#39;t be happier to hear that we were able to ease the pain of a difficult situation. Thank you for choosing Two Men and a Truck, and we wish you the best in your new home.</div>
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11/25/2017

Gary

stars
I chose Excellent in all of the rating questions. If there was a rating level above excellent for my moving team I would have given them that rating. Could not have been more pleased with them and how they handled my move. Absolutely first rate.
Response
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<div>Gary, WOW! Thank you for such wonderful comments. We will be sure to share them with the entire staff. Thank you for choosing Two Men and a Truck!</div>
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11/24/2017

Debbie

stars
This was absolutely the best moving experience I've had. If I could rate our moving team excellent +++ I would. They were courteous, efficient, careful, and worked well together. Far exceeded our expectations!! Would highly recommend to our friends and family!! Bob and Debbie
Response
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<div>Thank you Debbie for sending us your kind comments! We will be sure to share them with the staff. Thank you for choosing Two Men and a Truck!</div>
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11/24/2017

Sonya

stars
The movers were great, very friendly and professional and took care of my items, even though it was only a few items that were moving a very short distance, they did a great job and had a positive attitude. They were running late due to the office rescheduling them. At first the office called and said they would be early, so I was waiting, then about an hour or two later no one showed so I called, and then I was told they were on their way, they arrived within minutes of me calling the office. Overall, they were great!
Response
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<div>Thank you Sonya for sending us your feedback. We apologize for the miscommunication that led to a later arrival than expected. We appreciate your understanding, and thank you for choosing Two Men and a Truck.</div>
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11/24/2017

Diana

stars
the men were awesome: polite, helpful. went beyond by placing buckets under leaking water pipes from refriderator disconnect. very very happy.
Response
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<div>Thank you Diana for sending us your feedback. We appreciate you choosing Two Men and a Truck!</div>
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