Reviews

10/18/2017

Andrea

stars
Great service; friendly staff both in the office and in the truck! Super personable and ready to help out and get it done! I was so happy with them and would/will call them again and again.
Response
<div class="bv-review-response-container">
<div>Andrea,<br/><br/>Thanks for your review. We are glad to hear that you enjoyed using our services. Our movers worked very hard to make your move a success. We appreciate knowing that you will be recommending us to others. That really means a lot to us. Thanks again and enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
10/17/2017

Alison

stars
The guys were great! Very professional, friendly and efficient.
Response
<div class="bv-review-response-container">
<div>Alison,<br/><br/>Thank you for your review. We are glad to hear that you enjoyed using our services. Our movers worked very hard to be efficient and careful during your move. Thank you for all of your complements. Enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
10/16/2017

Glenn

stars
Everything was great except the could not move the Universal Gym (300 lbs). They said to order 4 men and about 1.5 hours to do the move to the new place
Response
<div class="bv-review-response-container">
<div>Glenn,<br/><br/>We apologize that we could not take your universal gym. Unfortunately, our policy says that our movers cannot take them apart. We are sorry if there was any inconvenience for not being able to take that. We hope you enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
10/16/2017

Sarmila

stars
We were extremely satisfied with Chriz and Josh. They called us 20 mins before arrival and was at the house on time. They were both very pleasant and nice young men. They took great care in wrapping everything and was very careful not to break or damage anything. They were very efficient and did not waste time. When we arrived at the delivery location, they put everything in the right places and removed the wraps and put everything together back again. My wife and I were very happy with the experience. I hope all your teams are like them. If this is how they behave for each move, you have two winners in your hand. Sincerely, Shobbo
10/16/2017

Jana

stars
I had multiple office people- 3 or 4- contacting me regarding details of my move and I felt there was a communication breakdown somewhere. For instance, after booking, I called back 3 days later to give complete addresses, but was contacted few days later by someone else indicating they did not have that info. I gave the info again. Again a few days later someone else contacted me saying they did not have that info so I gave it again. The last person explained things differently, she said I had to book 2 separate days for a 1br apt move so I did. But somehow 3 move dates were scheduled. I said no,canx the 3rd, she said WE made that error but would ask mngr to waive the canx fee. No canx fee was charged. I think ALL office ppl need better training and communication. The actual moves were A+
Response
<div class="bv-review-response-container">
<div>Jana,<br/><br/>Thank you for your review. We apologize for the miscommunication in the office. It is good to get feedback so we can make the process of getting information for the job easier for the customer. Sorry for the many phone calls and the general inconvenience. We are glad to hear that the move went great. Thanks again. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
10/14/2017

Ken

stars
Scott and Kyle were fantastic! They were efficient, professional and did a great job. I felt that the expense was well worth it, and they made the move smooth and easy. Scott explained things along the way and was clearly experienced and competent. I will highly recommend you to others. Thanks
Response
<div class="bv-review-response-container">
<div>Ken,<br/><br/>Thanks for your review. Scott and Kyle appreciate hearing that they did a great job for you. They worked very hard to make your move a successful one. We appreciate knowing that you will be recommending us to others. We hope you enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
10/13/2017

Todd

stars
I was very impressed with the hustle your guys showed - careful carrying items to truck but then trot back to get next load. Very good at padding and wrapping up items with plastic wrap to protect. Our piano move was generally good - appreciated having supervisor sent out to oversee taking piano apart, wrapped and put on piano board (would suggest that there is a need to carry board more rather than rely on dolly - really didn't work well on stairs). I really appreciated the effort made to move a large couch through difficult hall and doorway. Your office was good at providing an estimate of the time and cost so no surprise at end!!
Response
<div class="bv-review-response-container">
<div>Todd,<br/><br/>We are glad to hear that everything went well for your move. Our movers worked very hard to make your move a success. They understand that belongings need extra care, especially items like a piano. Thanks for your patience with the movers. We hope you enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
10/11/2017

Roger

stars
Brent and Tony were very personable and took very good care in moving our belongings. They worked efficiently and moved us in less time than we'd anticipated. The office staff went out of their way to be helpful. Highly recommend!
Response
<div class="bv-review-response-container">
<div>Roger,<br/><br/>Thanks for your review. It is great to hear that you enjoyed using Brent and Tony&#39;s services. They worked very hard to make sure your belongings were safe during the entire move. We are glad to hear that the office staff did a good job as well. Thanks for your recommendations. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
10/10/2017

Eugenia

stars
I will rate the experience very good. I wish office people told me in the beginning that the moving rates are different on different days.
Response
<div class="bv-review-response-container">
<div>Eugenia,<br/><br/>Thank you for your review. We apologize for the miscommunication when it comes to pricing. The Sales Manager will be informed that the Customer Service Representatives need to improve on the pricing differences. We are glad to hear that you enjoyed our services. Enjoy your new home. -TMT Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->