Reviews
Susan
I was very satisfied with the office staff, who were very courteous and loved the moving staff. Where things fell through the cracks were that there were NO wardrobe boxes supplied! I had 2 closets to be moved and now everything is folded in boxes and not hung! I was very disappointed that they had no provisions for my hung clothes. I don't know what went wrong. The gentleman on the scene offered to drive back to the office to get some and drive back (1/2 hour each way) with wardrobe boxes. However, when you are paying by the hour the wait would cost more money.
I have spoken to them and they offered to bring wardrobe boxes to the storage facility that I am using.
I just wish better provisions had been taken.
I have spoken to them and they offered to bring wardrobe boxes to the storage facility that I am using.
I just wish better provisions had been taken.
Response
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<div>Hi Susan, <br/>We apologize for the confusion and miscommunication of what is included in our move services. We bring an assortment of supplies and tools on every move including: pads, stretch-wrap, tools, and dollies. Unless packing services or boxes are specifically requested or addressed during your scheduling process, we assume customers are packed and ready to go on move day. Again, we apologize for the oversight. If you would still like to have wardrobe boxes delivered to your storage, of if you have any additional questions or concerns, please call our office at 804-716-5163.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Susan, <br/>We apologize for the confusion and miscommunication of what is included in our move services. We bring an assortment of supplies and tools on every move including: pads, stretch-wrap, tools, and dollies. Unless packing services or boxes are specifically requested or addressed during your scheduling process, we assume customers are packed and ready to go on move day. Again, we apologize for the oversight. If you would still like to have wardrobe boxes delivered to your storage, of if you have any additional questions or concerns, please call our office at 804-716-5163.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lauren
The moving team was wonderful, we could not have asked for anything more!
Helen
I was called all through the process from setting up the date to meeting the crew on the day of the move at the storage unit, which I liked a lot. The movers were very careful with my belongings and worked at a good pace to load up and unload the truck. They were respectful of my belongings and of me. They found a couple of items broken in the storage unit from how my son and his friends had stacked the items; they showed me the items right away. At my new home they placed the TV on the shelf and set up my dining room table and bed for me. They got the job done in 4 hours! (The estimate was 4 1/2 hours and I was worried that it would have taken longer.) I was amazed at how efficiently they did it. I will use them again in the future if I move again. I highly recommend them.
Junghoon
Richard and Brandon, my movers, were exceptional in their moving my new couch and taking out the old couch. Incredibly professional and courteous throughout the moving process; will recommend to anyone else!
Maryanne
Jonathan and Chad were superb. We just needed a large sofa and recliner moved from the downstairs den to the upstairs living room. They were extremely careful with the furniture and my walls, and had the furniture moved in less than 20 minutes. I would highly recommend Two Men and a Truck to anyone who needs something moved, whether in place or across town. Thank you for a wonderful experience.
Morgan
My moving experience was quick and easy thanks to Two Men and a Truck. The team was efficient and friendly. The price was competitive compared to other quotes, and the service was fantastic.
Gloria
The service from start to end was excellent. Thank you!
Nancy
Corey and Larry were excellent and vet cooperative. They did a great job!
Michael
It was a very complex, difficult move and the crew did an outstanding job. I have done many moves like this and the guys did as good or better a job than any of those. They all worked extremely hard and were friendly and courteous. I'm very grateful that they took such care transporting my items.
Maryanne
Over twenty years ago I used Two Men and a Truck in another Virginia location. Might have been the first location ever! I was please then and remembered. So when we were recently moving locally in Richmond we decided to try them again. We were very pleased with our experience. The two movers went over and above what was expected. What was supposed to be an 7-8 hour day resulted in a 12 hour day (because the quoted was for 3 men and it turned out to be only 2 .) They were fantastic!!! I only hope they are being paid what they deserve because it is really hard work. and they never complained.They provided excellent customer service.
