Reviews

Ripped 2 rips in sofa, dropped and broke my Vietnam porcelain elephant and tried to keep it wrapped up as said I can leave it wrapped until I decide where to put in my home, broke glass on lamp, did not put my headboard secure, didnt wrap my sofa, was told I'd get a call back within 24 hours, nope, I had to call. Someone is coming over today to fix sofa, i think my elephant is unrepairable, so I expect to be paid the value.

They did crack my master bed frame. Still waiting for office to contact me to resolve. It has been 4 days so far.

The movers scratched up the walls moving in and I believe his name is Chris or Nick smelled like cigarettes. As a result, his cigarette smell was in our new house after he left. My wife and I have an 18 month old and having cigarette smell in the house is not something we anticipated. I had to air out the house while he was in day care.

On my first move using the company a peice of furnished was damaged and never properly fixed. The furnisher broke again in this last move and it's been more than two weeks and I haven't heard about how the company is going to fix the problem. Never using this service again and will make sure that anyone that I know doesn't neither.

Day 1 packing was acceptable except the crew took too long to pack my things, thus exceeding the estimate time and costs.
Day 2 moving was a disaster, crew arrived unprepared, ill equiped, and with an attitude. I had to personally drive the lead worker back to the office to pick up required tools. Damaged walls, doorways, carpets, and my personal property. Two workers appeared untrained and totally inexperienced, the lead worker spent valuable time managing them rather than doing his duties. Move started at 0830 AM and ended at 10:30 PM, totally unacceptable. Only redeeming factor was I sucessfully negotiated with office staff to pay the estimate with no additional charges and waived the damages. Will not use again.

The men were very nice and helpful. but my washer..... which is only 5 months old was dropped on its side and dented really bad all the way across. They really should have straps to do this. When lowes delivered it to my house those men used straps and it was easier and safe. I am upset because it is so new. It was heavy. My sofa was scuffed up and My bed had the plastic end protector on the box Springs ripped off. I'm mostly just upset about my washer.

The movers were friendly and very professional. But they did scratch up a few of my big furnitures.

Everything went well. They arrived on time and worked diligently. I do have some broken dishes and a smashed ceramic tile on my coffee table. When the ceramic tile smashed they were very apologetic. Really, was not their fault I should have packed the coffee tiles separately and used bubble wrap for the dishes. They did dismantle my bed for me and reassembled in my new home. They also unmounted my TV from the wall, which was very helpful. Very nice guys and finished up 15 minutes earlier than quoted. I would recommend you to others.

The movers did not have tools to break down the bed, which I advised I would need done when I booked the service. They would not transport my floor lamps. They put a big scratch on my hardwood floor. The washer hookup was stripped when they unhooked the washer and this caused a leak. One mover set my couch cushions on the wet ground. My fiance had to assist them in arranging the furniture in the truck. I was very disappointed for the service I got considering what I paid.

Lawrence and Nigel did an awesome job! They were efficient, very careful with my fragile items, and fast. I would definitely recommend and use again.