Reviews
Roberta
Overall fine. The movers were polite but very slow in moving things into truck. Not my first move by any means so I have Idea how long things should take. I think they cost me an hour. Did not check truck well at end and forgot to unload two items got them back but extra work for you,
Response
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<div>Hello Roberta, We are sincerely sorry you did not have a positive overall experience and can<br/>understand your frustrations. Please contact us at 757-473-3222 as we would be happy to<br/>discuss this with you further.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Roberta, We are sincerely sorry you did not have a positive overall experience and can<br/>understand your frustrations. Please contact us at 757-473-3222 as we would be happy to<br/>discuss this with you further.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Patricia
Movers need more training. They began move with headsets listening to music I guess. I felt they didn't expect that we would need to communicate during time in my home. Later removed the headsets. Took queen bed frame downstairs without taking it apart. Brought it in new home taken apart. Left boxes piled on top of each other in new home and no attention given to labelling stating which room they were to be placed in. I needed to request they move them because too heavy for me to lift. Gave me fee owed and then spent about 15 mins. on phone as required with office confirming charges were correct after move completed. They were both polite and helpful and worked really hard.
Response
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<div>Hello Patricia, Thank you for bringing this to our attention. We sincerely apologize and can understand your frustrations. We will be sure to address this immediately with our crew. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Hello Patricia, Thank you for bringing this to our attention. We sincerely apologize and can understand your frustrations. We will be sure to address this immediately with our crew. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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