Reviews

07/25/2018

William

out of 5 stars
The movers were excellent, arrived on time and began to pack the truck for my move to Chesapeake. However, it became obvious that the truck was not big enough for my stuff. I found out that the truck delivered was not the truck that I ordered for the move. The movers were told by mgmt to take a smaller truck than what I requested because mgmt felt I didnt need a big truck to move a 3 bedroom house full of furniture. Unfortunately I had to make several trips using my personal vehicle to complete the move. The mgmt didnt want to take responsibility for his actions nor give a discount. It took way more than 3 hrs to do the move due to the truck change and I was not informed first. Very dissatisfied with the professionalism of the mgmt/ office staff. Movers were great despite it all.
Response
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<div>Hello William, <br/>Thank you for taking the time to express your concerns. We are sincerely sorry you did not have a positive experience and understand your frustrations. Please contact us at 757-356-2830 as we would be happy to<br/>discuss this with you further.</div>
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07/25/2018

Star

out of 5 stars
Very displeased with my service. The movers were inexperienced. Unprofessional. Very slow. I have used this company before. The first moved went great very pleased. Wish I could say the same about the second moved. My property was dropped, broken, damaged. Losted screwed to put my desk back together. Broke my son's computer. One of the movers talked on the phone most of the time. The first move I used them took 3.5 hours and they moved me from a 3000 sq ft house to a 1700. This moved from 1700 sq ft to 1700 sq ft and took twice as long. This move took 7 hours. I was charged the time they called in the morning to say they were on their way not when they arrived. The first time the travel fee was wavied and charged when started when they arrived. Completely unhappy.
07/24/2018

Andy

out of 5 stars
I needed your team in a hurry, and you accommodated. Your team was great. They were energetic and enthusiastic, and didn't waste time. They were professional and helpful, and got the job done quickly. I will definitely use your team again!
07/23/2018

Charlene

out of 5 stars
The movers, Steve and Nate, were very professional and attentive to their work. I would gladly call again.
07/23/2018

Bert

out of 5 stars
Khan was the driver for two moves assisted by Silas and then Antravious. Excellent service!
07/21/2018

Rochelle

out of 5 stars
Sean and Ben were excellent; on time, professional and curtious
07/20/2018

Spencer

out of 5 stars
Worst move ever. Completely careless movers, word that if we had done it ourselves. Furniture dropped, only partial coverage of pieces, using dolly on washer and dryer face first with no protection. Just terrible terrible
Response
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<div>Hello Spencer, We are sincerely sorry you did not have a good moving experience and can<br/>understand your frustrations. Please contact us at 757-356-2830 as we would be happy to<br/>discuss this with you further.</div>
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07/17/2018

Marilynn

out of 5 stars
The crew was very courteous and well mannered- always inquiring if they could do more. One of the crew was injured on the job but proceeded to work through the pain. The crew was very professional in handling our move!
07/17/2018

Charisse

out of 5 stars
The team that moved me was friendly and energetic and they were efficient and fast.
07/16/2018

Chris

out of 5 stars
All boxes were clearly labeled with color coded stickers for the designated rooms to place them in and fragile items were marked with bright red fragile stickers. The movers stacked heavy boxes on top of boxes marked fragile. One of the movers loaded the dolly too high and a box of fragile kitchen items fell off the top and landed on the concrete. Most of our furniture has significant scratches, and the stairs on our old property have significant dents and paint chipped off where furniture was dug into the stairs. Additionally, the movers were overheard intentionally leaving boxes at the old property because they were heavy and did not want to lift it. We had to have a second move team come to get the boxes and items left behind by the movers.