Reviews
Tonja
04/09/2024
Eloy, Bryan and Jonathan were an awesome group of young men. Very professional and polite
They made the move a pleasant experience
Tanja
They made the move a pleasant experience
Tanja
Response
Hi, Tanja -
We are so happy to hear Eloy, Bryan and Jonathan made your move a pleasant experience! We wish you the best in your new home!
We are so happy to hear Eloy, Bryan and Jonathan made your move a pleasant experience! We wish you the best in your new home!
Cindy
04/04/2024
Eloy and Johnathan did a fantastic job. Professional during the entire process.
Response
Hi, Cindy -
Thank you very much for taking the time to share your experience! We're thrilled to hear that Eloy and Johnathan provided you with a fantastic moving experience and maintained professionalism throughout the entire process.
At Two Men And A Truck, we strive to ensure that our team members deliver top-notch service to all our customers, and it's wonderful to know that Eloy and Johnathan met your expectations.
Thank you very much for taking the time to share your experience! We're thrilled to hear that Eloy and Johnathan provided you with a fantastic moving experience and maintained professionalism throughout the entire process.
At Two Men And A Truck, we strive to ensure that our team members deliver top-notch service to all our customers, and it's wonderful to know that Eloy and Johnathan met your expectations.
Debbie
03/15/2024
One time, good communication via text and VM, Trey and Christian introduced themselves, were polite and helpful. We would definitely request this team again in the future.
Response
Hi, Debbie -
Thank you very much for taking the time to share your experience! We're delighted to hear that Trey and Christian provided excellent communication and service during your move. It's wonderful to know that they were polite, helpful, and left a positive impression on you. We're thrilled that you would consider requesting this team again in the future, and we'll be sure to pass along your compliments to Trey and Christian. We appreciate your support and look forward to serving you again!
Thank you very much for taking the time to share your experience! We're delighted to hear that Trey and Christian provided excellent communication and service during your move. It's wonderful to know that they were polite, helpful, and left a positive impression on you. We're thrilled that you would consider requesting this team again in the future, and we'll be sure to pass along your compliments to Trey and Christian. We appreciate your support and look forward to serving you again!
David
03/15/2024
I was under the impression that this company was based in Pearland near me, but was initially charged for travel time from Sugarland. Got that straightened out though. Also waiting results of a broken lamp claim which happened on the truck during the move. Movers were friendly and efficient otherwise.
Response
David -
Our claims department contacted you to discuss the compensation for the lamp. During the conversation, we explained that based on the weight of the lamp per the American Moving and Storage Association (AMSA) guidelines, the standard compensation would be $6.00. However, we offered to increase this to $20.00 as a goodwill gesture. Despite this, you requested $30.00 and expressed dissatisfaction. We reiterated that offering $20.00 was already significantly higher than what was typically offered, more than three times the standard amount. You then claimed that valuation was not offered, but upon reviewing the recorded phone call, we confirmed that Brittany did indeed offer valuation on March 7th at 2:27 PM. Additionally, we referred you back to the pre-move letter, which you had signed on the same day, March 7th, where valuation procedures were explained in detail.
Our claims department contacted you to discuss the compensation for the lamp. During the conversation, we explained that based on the weight of the lamp per the American Moving and Storage Association (AMSA) guidelines, the standard compensation would be $6.00. However, we offered to increase this to $20.00 as a goodwill gesture. Despite this, you requested $30.00 and expressed dissatisfaction. We reiterated that offering $20.00 was already significantly higher than what was typically offered, more than three times the standard amount. You then claimed that valuation was not offered, but upon reviewing the recorded phone call, we confirmed that Brittany did indeed offer valuation on March 7th at 2:27 PM. Additionally, we referred you back to the pre-move letter, which you had signed on the same day, March 7th, where valuation procedures were explained in detail.
Stewart
12/27/2023
The guys were very professional and did a great job with the move. Trey & Christian were polite and generally careful with our household items. Next time we move, I will pre-wrap drawers and doors of furniture to save time with the move, and definitely call you guys again! I'm so glad they were available with only 2 days' notice.
Robert
12/15/2023
Made the moving process easy and the movers were very professional and helpful. Would absolutely use them again.
Ramana
11/28/2023
Team is not professional at all. They cancelled the move and rescheduled for later date . They tried to postpone one more time , and they showed up late. Movers are not experienced , damaged Piano , not removed moving objects before packing the shelves that damaged a couple of shelves. I
Linda
11/17/2023
My team went out of their way to accommodate my move. I highly recommend them. They work so hard! Very polite young men!
Morgan
11/07/2023
I don't remember my two movers names but they were so great and fast! The whole process was very smooth.
Richard
11/07/2023
Our movers were excellent. Job was quoted at five hours, they finished in under two. They were outstanding and helpful. Will use for my next move.