Reviews

12/17/2018

Dewayne

1 out of 5 stars
Movers left bed hardware and their tools at the old residence so they couldn't put my bed tgthr at the new house. Then they wanted me to wait on their schedule to go get the parts and tools to assemble the bed. Finally spoke to the general manager and he told me that "the world wouldn't come crashing down if I didn't have a bed for a night or two." I had to get the hardware and assemble my bed and move my mattress myself. I just had back surgery a month ago which was the reason I didn't do the move myself. Very very very poor customer service and absolutely zero care and respect for their customers.
Response
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<div>Hi Dewayne, we&rsquo;re very sorry to hear that you couldn&#39;t find the hardware for your bed during your recent move. In looking through our records it appears you have been in touch with our office several times and together, we have come up with a solution. If you still have concerns, please call us at (865) 330-0003. Have a great day!</div>
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12/14/2018

Penny

5 out of 5 stars
The shortfall was that the company was short of boxes, which was a negative impact for the moving crew,mass they had to use other methods to pack some items. Over all the 4 men that did the work,mere courteous and hard workers.
Response
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<div>Hello Penny, thank you for your review. We are so sorry to hear that there were not enought moving boxes for the move. Glad our movers represented what a wonderful professional moving service TWO MEN AND A TRUCK&reg; is. Our movers are always very courteous and hard working.</div>
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12/14/2018

Elaine

5 out of 5 stars
The Team was exceptionally polite and respectful to me and of my property. They worked tirelessly the entire time- no slacking off and not dawdling to extend my time. I will definitely make Two Men and a Truck my first call for my next move and will recommend them to others.
Response
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<div>Hello Elaine, we hope you are enjoying your new place! Thanks for leaving us a review, it&#39;s always great to hear what a great job our professional and efficient movers do. We strive to be the best moving company here in Knoxville!</div>
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12/14/2018

Greg

5 out of 5 stars
From the quoting process, pickup, delivery and set up, the entire experience was awesome! Casey and Julio hustled but were careful with our property and as far as we can tell, not even a scratch! We definitely recommend Two Men and A Truck and will use them again if the need arises.

Thanks!
Response
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<div>Thanks for leaving a review, Greg! Our mover Julio and CSR Casey go through extensive training to ensure they are able to complete the job professionally and safely. We have a great team of movers and drivers like Patrick and his partner here in Knoxville!</div>
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12/14/2018

Peter

5 out of 5 stars
The movers were on time, courteous and respectful. We highly recommend them.
Response
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<div>Thank you, Peter at TWO MEN AND A TRUCK&reg; we strive to exceed our customers&rsquo; expectations. Happy customers like YOU are why we have a 96% referral rate! We will let your moves and office staff know what a wonderful job they did moving your belongings at today&#39;s team meeting.</div>
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12/14/2018

Cathy

4 out of 5 stars
There are some scratches on the front of the washer and the washer hose wasn’t put in the drain so when I used it the first time water went everywhere. The mat wasn’t put down under the braided rug. The glass shelves for the curio cabinet weren’t put on. The team worked quietly and professionally. They were on time, cordial, and helpful.
12/13/2018

Laura

4 out of 5 stars
All in all the movers did okay. They were scheduled to be here between 9am and 9:30am but did not show up until 10:30am. They said it was because they had to regenerate the truck or something like that. Our move was from one floor to another so they did not need to use the truck to move items. One of the snagged our new carpet while moving a file cabinet but we fixed it.
12/13/2018

John

5 out of 5 stars
The moving team was courteous and efficient. They did a thoroughly professional job.
Response
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<div>We hope you are enjoying your new home, John! Thanks for leaving us a review, it&#39;s always great to hear what a great job our movers do. We will let them know how impressed you were with their work.</div>
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12/07/2018

Pam

5 out of 5 stars
movers were very conciensious about the job they had to complete and made sure all was done to our liking and all services completed 110%.
Response
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<div>Hello Pam, thank you for your review. I am glad our movers represented what a wonderful professional moving service TWO MEN AND A TRUCK&reg; is. Our movers are always very courteous and hard working!</div>
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12/06/2018

Lauschane

5 out of 5 stars
I was very pleased with how my move turned out. Staff was very friendly and helpful. They made what would normally be very stressful for me a pleasant move. Even made me laugh during this busy time
Response
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<div>Thanks for your 5-star review, Lauschane. We&#39;re happy to hear what a wonderful job our movers and staff did. Our team strives to give a stress-free home moving experience. TWO MEN AND A TRUCK wants to exceed expectations in value and satisfaction. We are looking forward to helping you move again!</div>
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