or
Reviews
Richard
The two guys were tired and still did a great job! They were quick and careful! Thanks!
Response
<div class="bv-review-response-container">
<div>Richard, thank you for this awesome review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Richard, thank you for this awesome review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Terry
Devin and his crew were great. They took great care moving every item. The loading and loading was done very efficiently with no time wasted. Not a single item was damaged in the slightest. I highly recommend this service.
Bobby
The movers did t have enough experience to move the heavy items that we had told you were to be moved and we had to leave one item on the first floor because they said they wouldn’t be able to move it without damaging our house, item and just about anything thing else.
Response
<div class="bv-review-response-container">
<div>Bobby, Thank you for bringing this to our attention. This is the first we've heard about your frustration and have notified our management team. Please call our office at 615.595.5929 and ask for a manager to discuss this further!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Bobby, Thank you for bringing this to our attention. This is the first we've heard about your frustration and have notified our management team. Please call our office at 615.595.5929 and ask for a manager to discuss this further!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Deric
I would have preferred being able to get a quote ahead of time and known exactly the price. I hate paying movers by the hour because you are paying more to be slower. There is a balance in being careful and wrapping furniture properly and being slow to milk to clock. Overall the guys were great to deal with, clean, respectful, hardworking etc. I just prefer to pay for production versus by the hour.
Response
<div class="bv-review-response-container">
<div>Deric,<br/>All of our customers are given an estimated quote before hand. As you know, we charge by the hour and that's for variety of reasons. We are sincerely sorry if your move exceeded the estimate and understand your frustration. Please call our office at 615.595.5929 so we can discuss what factors led to your increased final bill.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Deric,<br/>All of our customers are given an estimated quote before hand. As you know, we charge by the hour and that's for variety of reasons. We are sincerely sorry if your move exceeded the estimate and understand your frustration. Please call our office at 615.595.5929 so we can discuss what factors led to your increased final bill.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Patrick
Cookie and his crew did a fantastic job! Their "can do" attitude was much appreciated. I want Cookie and his crew for our next move. I highly recommend Cookie and his crew to get the job done! Thanks Cookie!
Response
<div class="bv-review-response-container">
<div>Patrick, thank you so much for this wonderful review! Cookie and all of our crews are hard workers and we love hearing that our customers appreciate them! We hope to hear from you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Patrick, thank you so much for this wonderful review! Cookie and all of our crews are hard workers and we love hearing that our customers appreciate them! We hope to hear from you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Alice
The estimate was totally off. Was very disappointed with the cost being so much more. And how long it took to load the truck.
Response
<div class="bv-review-response-container">
<div>Hi Alice, we are sincerely sorry your move exceeded the estimate and understand your frustration. Please call our office and ask for a manager so we can discuss what factors led to your increased final bill. We can be reached at 615.595.5929 Again, we apologize and look forward to speaking with you soon</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Alice, we are sincerely sorry your move exceeded the estimate and understand your frustration. Please call our office and ask for a manager so we can discuss what factors led to your increased final bill. We can be reached at 615.595.5929 Again, we apologize and look forward to speaking with you soon</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Joseph
The moving crew was punctual, efficient, and very professional. The crew finished our move sooner than estimated.
Response
<div class="bv-review-response-container">
<div>Joseph, so glad to hear your moving crew was efficient! We hope to hear from you again if needed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Joseph, so glad to hear your moving crew was efficient! We hope to hear from you again if needed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Kelly
Overall my experience was wonderful. The only thing that I had a concern with was being charged by the hour. I had a very minimal amount of furniture to move and felt it could have been done in less time. The movers were amazing, but they did have a trainee - so there were three of them and I thought it would be knocked out even quicker. But due to the person being trained, more time was taken to show him what to do. I appreciate their taking time to train him, but felt I should not have paid so much. I gave them a tip and would use them again.
Response
<div class="bv-review-response-container">
<div>Kelly, we are so happy to hear you had a wonderful experience with our services. We are so sorry for your frustration and would love to talk about your move and evaluate your bill. Please give us a call at 615.595.5929 to discuss. We look forward to speaking with you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Kelly, we are so happy to hear you had a wonderful experience with our services. We are so sorry for your frustration and would love to talk about your move and evaluate your bill. Please give us a call at 615.595.5929 to discuss. We look forward to speaking with you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Charlene
Darricko and Chris were very good. The most outstanding thing about them was their attitude. Never complained, extremely polite. They communicate well with each other and made a good team. One item was damaged but I do not want it to reflect badly upon them.
Stephanie
The first movers did well. The second set were very kind but quite ill prepared. In general, Two Men and a Truck needs to equip their movers at a bare minimum with basic tools, tape and moving straps and equipment to make their jobs much easier and less hazardous to themselves and property. They scuffed my brand new floors.
