Reviews

Our problem with Two Men and a Truck is with the sales representative, Adam. He grossly underestimated the move from our house to our apartment by double! He estimated the move would take 6-7 hours and it took 15 hours! We had 2 different moves. The first day they moved our things to an estate sale and the 2 men that moved us were excellent. The next move, 2 days later, was moving our items from our house to an apartment and then a storage facility. It took 15 hours to move from our house to an apartment! After the 15 hours they were to take our items to a storage facility but it was already closed as it was too late. The men that moved us were excellent. As I said, the sales rep and his terrible estimate is where we have an issue.

Several items were damaged during the move. A Couple of items were not delivered and found to been taken back to 2 Men a Truck and had damaged also. Damage is suppose to be repaired but has not been yet, it is scheduled for next week.

I have used Two men and a truck 2 times in the past and was happy with the service. My recent move was not a good experience. The three movers that came to my house were courteous but were slow in the process. I had about 12 pieces of furniture and 10 heavy boxes to move. Even with the 3 men, it still took them 2.5 hours to load my belongings. In the past, I had only 2 movers with more items and it took 2-2.5 hours to load. I asked the men to shrink wrap all of my furniture and stated that I am very particular with my belongings. My wooden bed frame was damaged, my dryer was scratched, my couch was not assembled back to its original state.
I made 3 calls to the office during the move expressing my concerns. Teresa left a message on Monday, I left a VM Tuesday, I have not heard back.

Est move 2 hr took 4 he new 2 employee with trainer after awhile call in more help ended up with scratched furniture set my washer on new carpet and when moved had very wet spot hooked up washer and didn't put those in correctly and flooded wash room and went soak new carpet had to have someone come in and raise carpet and tear out padding dry everything and then replace padding and reset carpet very expensive to do this. Oh and the one who said washer was ready to go was trainer. The guy backing truck was so new he had to try 3 times to where trainer wanted finally trainer backed it up (one of guys was his first day the other had had been month both were asking questions through move) ran out of blankets and had to go get more. When called office no response still have not found 1 box

They were 6 HOURS LATE arriving the day of our move b/c the scheduler put us on for the wrong day, even though the papers say the correct day. 8:30-9:30 arrival time really meant 2pm. They just dumped drawers into boxes (literally just threw open olive oil, vinegar & sugar containers into boxes so that everything in the box was covered in a sticky mess), broke dishes & cups, damaged three pieces of furniture. I was instructed by the movers that I needed to give them a cash tip. When I told them I didn't have cash, they told me to get my checkbook. I can't find our silverware, my grandmother's china, or my stand mixer. Many of the boxes were unlabeled. Messages to quality control go answered. We were told 2x we would get a partial refund for the mix up & now they are refusing the refund.

I called with urgent need of your services, I was told they would be there by 2pm when I received the call that they would be there after they had lunch it was going to be 4 pm. Our home was flooded in Sand Springs May 22nd 2019 . Had they showed up as requested we might not have lost the belongings we did. I am very unahppy with your service.

Had issues with move out crew on timelines. Office manager reduced fee for inconvenience with move in crew. Also the move our crew damaged bed frame and an antique dining hutch. The crew that moved in write up damage report and said we would be contacted within 48 hours for repairs. This has been over week and 1/2 and no one has contacted us. I have left messages regarding this twice with no return call. Would like to have taken care as soon as possible. That’s

The movers damaged an antique desk. When damaging the desk they also damaged the stairwell handrail & severely scratched gouged and scuffed three wall causing extensive paint & sheet rock damage.
They caused major scratches and scuff’s on our hand scraped oak floor. Both the floor and the walls were in new like condition before. they moved a large tool chest and managed to dump it over on its side and back in the driveway denting & scratching it and causing drawers to be jammed shut. The movers complained about us filing Multiple damage report saying “it’s just a tool box” & the only real damage is the walls & floor. The movers left the house & neither we nor company Knew where they were for hrs. What should’ve taken 3 hrs took 9. After all this our calls to fix this are being dodged

Everything was excellent except we have an important box missing. They are trying to find it.

Nice guys Did good job
A table granite top top was broken but they said they will replace and left behind a bed skirt and book in one bedroom but we retrieved the items
Did hit door frame in one bedroom and had to be fixed Know items are heavy and easy to mar woodwork just FYI on hitting walls and frames ...
Would recommend you all again Very timely and hard working