Reviews
Michelle
The 2 guys on my moving team were fantastic!!
I would not recommend 2 men and a truck to anyone because the port to port fee was not explained to me ahead of time. This added over an hour of time to my bill since the truck sat in traffic on the way to my house. If I had known all the facts ahead of time I never would have selected two men and a truck.
I would not recommend 2 men and a truck to anyone because the port to port fee was not explained to me ahead of time. This added over an hour of time to my bill since the truck sat in traffic on the way to my house. If I had known all the facts ahead of time I never would have selected two men and a truck.
Response
<div class="bv-review-response-container">
<div>Michelle,<br/>Thank you for choosing Two Men and a Truck Cincinnati East. We apologize that your move did not meet your expectations. We did look into this and saw that you did receive your pre-move confirmation letter that explains everything about how we bill, as well our CSR would have explained that to you on the day of scheduling. We did also see that we were able to complete your move 2 hours under what had been estimated originally at the time of booking the move. If you ever are in need of moving services again, we hope you will give us another chance to show why we are the movers who care! If you have any other questions or concerns please feel free to contact our office at 513-769-6683 or you can email us at info0451@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Michelle,<br/>Thank you for choosing Two Men and a Truck Cincinnati East. We apologize that your move did not meet your expectations. We did look into this and saw that you did receive your pre-move confirmation letter that explains everything about how we bill, as well our CSR would have explained that to you on the day of scheduling. We did also see that we were able to complete your move 2 hours under what had been estimated originally at the time of booking the move. If you ever are in need of moving services again, we hope you will give us another chance to show why we are the movers who care! If you have any other questions or concerns please feel free to contact our office at 513-769-6683 or you can email us at info0451@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Mark
I needed to reschedule this move 2-3 times and the office staff was so good about it. You guys are the best.
Response
Thank you, Mark! I know it's been a while since you left this review but I figured I'd catch up with you anyway. In addition to moving and packing service, we now offer portable on-site storage and junk removal services. We hope to have the opportunity to serve you again soon! -Andy
Joan
I truly appreciate people delivering on their promises! Loved that Aaron and Chris called me first thing in my time window, showed up when they said they would, and were so careful with my things. They were fast and efficient, AND polite and professional, all the while moving my things with care (including a fragile antique). I'd hire them again in a heartbeat! Office staff was great, too.
Response
Thank you, Joan! I know it's been a while since you left this review but I figured I'd catch up with you anyway. In addition to moving and packing service, we now offer portable on-site storage and junk removal services. We hope to have the opportunity to serve you again soon! -Andy
Michael
crew was friendly and efficient, overall excellent
Response
Thank you, Michael! I know it's been a while since you left this review but I figured I'd catch up with you anyway. In addition to moving and packing service, we now offer portable on-site storage and junk removal services. We hope to have the opportunity to serve you again soon! -Andy
Juan
Office staff were polite. The movers themselves did a good job moving some very heavy objects and took care to protect everything. When the time came to pay, the start and finish times on the invoice were not the real ones. It really felt like the times were padded to charge me for an additional quarter of an hour. I did not challenge the moving crew because I suspect this is something they are instructed to do and I was in a hurry to go sonewhere else. This is the second time I've had this happen with Two Men and a Truck. Would I recommend? Next time I'm going to shop around and will advise anyone that asks me to do the same.
Response
<div class="bv-review-response-container">
<div>Juan,<br/>Thank you for choosing Two Men and a Truck for your move. We apologize that we did not meet your expectations. After looking over your move, we saw that the movers did complete your move within the estimated time. In regards to the drive time from and to our office, our Franchise Manager looked up the time from each location back to our office and it came out to exactly what the guys charged you, so there was no extra drive time charged to you. If you have any questions or concerns, please feel free to contact our office at 513-769-6683 or you can email us at info0451@twomen.com"</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Juan,<br/>Thank you for choosing Two Men and a Truck for your move. We apologize that we did not meet your expectations. After looking over your move, we saw that the movers did complete your move within the estimated time. In regards to the drive time from and to our office, our Franchise Manager looked up the time from each location back to our office and it came out to exactly what the guys charged you, so there was no extra drive time charged to you. If you have any questions or concerns, please feel free to contact our office at 513-769-6683 or you can email us at info0451@twomen.com"</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Melonie
The whole process was seamless. Office staff was very helpful and set-up service when needed. Movers showed up right on time and moved everything in a timely manner.
Response
Thank you, Melonie! I know it's been a while since you left this review but I figured I'd catch up with you anyway. In addition to moving and packing service, we now offer portable on-site storage and junk removal services. We hope to have the opportunity to serve you again soon! -Andy
James
The truck looked clean and organized. The men called 30 minutes before they were ready to arrive. The arrived and had no problem finding a place to park. The men were very polite and full of energy. First I showed them the apartment, they explained in great detail how they were going to unload the apartment/load the truck. They explained all the paperwork and got to work. I was rally impressed with how quickly they knocked out the job. Both men were well organized, quick but careful; wrapping things as needed. Once arriving at my new place they made the unload look easy and I was very impressed. Overall awesome job by the men!!! I would definitely use 2 men and a Truck again and will also highly recommend them to others. My name is Jim and this was my experience with 2 men and a Truck
Response
Thank you, Jim! I know it's been a while since you left this review but I figured I'd catch up with you anyway. In addition to moving and packing service, we now offer portable on-site storage and junk removal services. We hope to have the opportunity to serve you again soon! -Andy
Daunda
Just excellent! I can’t say enough about the whole experience!! I will use you all again! The three guys who moved me were wonderful in every way!!!
Response
Thank you, Daunda! I know it's been a while since you left this review but I figured I'd catch up with you anyway. In addition to moving and packing service, we now offer portable on-site storage and junk removal services. We hope to have the opportunity to serve you again soon! -Andy
Sharon
From my first phone call until all of my furniture and other belongings were delivered to their ultimate destination, I have only good things to say about Two Men and a Truck. Blade and Freddie arrived on time, were very kind and considerate, showed great good humor, and handled all my items with professional care. They had to deal with getting very heavy, awkward antique items down 28 steps and 4 landings and then had to transport them to a neighboring state in truly terrible weather (high wind and heavy rain), and I heard only laughter and no complaints from them at any time. I was truly grateful and appreciative!
Response
Thank you, Sharon! I know it's been a while since you left this review but I figured I'd catch up with you anyway. In addition to moving and packing service, we now offer portable on-site storage and junk removal services. We hope to have the opportunity to serve you again soon! -Andy
Patty
The three gentlemen that came were so personable, courteous and professional! They really stepped up to the challenge of the multiple move undertaken. Will absolutely call and request that same team for future move. Thanks so much!
Response
Thank you, Patty! I know it's been a while since you left this review but I figured I'd catch up with you anyway. In addition to moving and packing service, we now offer portable on-site storage and junk removal services. We hope to have the opportunity to serve you again soon! -Andy
