Reviews

06/15/2023

Luis

stars
Movers were quoted to arrive between 10-12, arrived at 12:30. I was quoted 2hrs for the move, it took 3 hrs. damage to my walls because movers did not want to disassemble couch. Damage to several pieces of furniture.
Response
Luis we apologize for your experience with our team. After reviewing the call we found that you were quoted 2-4 hours for your move. We will work with our sales team to emphasize the range. As far as your damages have you contacted the management team? Also, we do not typically disassemble couches especially if our crew isn't confident hey can do it well without damage.
06/07/2023

Lani

stars
I am really happy with your service.
I apologize if I got the names wrong. Craig and Jose were amazing and accommodating!! I had requested space in the garage and they organized everything beautifully. They were very careful in how they disassembled and moved my furniture. The way they got everything done in a timely manner was impressive!! One suggestion: Call if later than estimated.
Response
Hi Lani!
Thank you for taking the time to give us feedback, we will be sure to let the team know how they did. I apologize that you were not notified of a later arrival. We appreciate your grace and will definitely let our teams know for the future! We appreciate you choosing us and hope to help you again in the future!
06/01/2023

Tara

stars
The only area for improvement is communication. Our drivers were 2 hours late than the window provided. Window was 11 to 1 and they arrived at. 3. They were quick and super helpful once they arrived. But there were no comms on their tardiness or eta.
Response
Hi Tara,
Thank you for your review! I apologize that our movers arrived late, that is not the experience we want for our customers. We appreciate your grace and hope to help you again the future! Please reach out with any concerns or questions!
05/26/2023

Silvia

stars
We’ve used two men and a truck before and we are always happy. They are friendly, polite and work really fast. I had an amazing team!
Response
Hi Silvia,
Thank you for taking the time to give us feedback, we will be sure to let the team know how they did. We appreciate you choosing us and hope to help you again in the future!
05/20/2023

Nicole

stars
We had an exceptional experience with using your moving service. Amber was so helpful getting us booked, and Sean and Antwon were absolutely amazing at getting our things packed into the truck and moved. I will absolutely be using your service again and hope to work with these same people again. I really cannot speak highly enough about the service we received. Thank you!
Response
Hi Nicole!
Thank you so much for your review! We are so happy to hear you had a great experience! We will make sure the team knows how they did! We hope to help you again in the future!
05/17/2023

Sharon

stars
Huge shout out to the three young men that did my move. They were friendly, but very professional. They kept making sure if there was anything elseI needed them to do. I would definitely use your company again.
Response
Hi Sharon!
Thank you for taking the time to give us feedback, we will be sure to let the team know how they did. We appreciate you choosing us and look forward to helping you again in the future!
05/03/2023

Michael

stars
My original moving team never showed up, causing me to have to pay an extra day of rent to my landlord. I was eventually reached out to by an operations manager, who promised me a 3 man crew and $50 off, but when the crew arrived, it was only 2 people and they didn't take off the $50 from my final payment due. The crew I got was great, worked quickly, but the entire thing left a bad taste.
Response
We apologize for this inconvenience, we have talked with the operations team about the promises given. We hope you give us another chance in the future.
04/24/2023

Nikki

stars
Excellent experience from the initial call to the last piece of furniture being moved. The movers were experienced, careful and polite. They were fast and the price was good. Would definitely use them again. Thanks for a great, stress-free experience!
Response
Thank you so much for taking the time to send us your feedback. We pride ourselves on exceeding expectations on all levels. We look forward to helping you again.
04/20/2023

Megan

stars
Jose, Spence and Jonathan were GREAT! Will always request them when available .
Response
Hello Megan,

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again in the future!
04/04/2023

Dan

stars
The team I had was professional, caring, and most of all quick! They moved me from one end of town to the other in just 7 hours. Everything was carefully wrapped and protected. Great job!!
Response
Hello Dan,

Thank you so much for taking the time to send us your feedback. We pride ourselves on exceeding expectations on all levels. We look forward to helping you again.