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Reviews
Coby
The service was good but was almost double the estimated cost. There are things in the future I would do differently to help expedite the move. The crew was really nice and helped me move in a piano at the end with an additional fee. The downside is they broke our dining room table. Waiting to hear back on how it will be fixed.
Response
Hello Colby, thank you for sharing your feedback. We're glad to hear that the crew was helpful and friendly, and we apologize for the unexpected cost and for the damage to your dining room table. We understand how frustrating this can be and are working to resolve the issue as quickly as possible. Thank you for your patience!
Christina
This was the smoothest moving experience of my life… and I’ve moved a lot. The office/scheduler answered emails and calls right away. The guys called just as they were on their way to give me a window for arrival. They secured our furniture so nothing would get damaged (using pads/shrink wrap water ever they needed). They arrived to the new place quickly. Super pleased!!!
Response
Hello Christina, thank you for your amazing review! We're so glad to hear that your moving experience was smooth and stress-free. It's great to know our team provided excellent communication and care for your furniture. We truly appreciate your feedback and are happy we could make your move a positive one!
Martha
The moving guys were nice, quick and helpful. It was a 3 part move and they made it easy!
Thanks!
Thanks!
Response
Hi Martha, thank you for your feedback! We're so glad the team made your three-part move easy, quick, and stress-free. We appreciate your kind words!
Lauren
The guys were great. Very friendly and accommodating. Made a stressful day much easier.
Response
Hello Lauren, thank you for your kind words! We're so glad our team could make your day easier. We appreciate your feedback and look forward to helping you again in the future!
Tonja
Hi, they were very personable but could have been more aware and considerate, i.e. closing doors and closing gate. They were training and there was alot of wasted time and goofing. Just not paying attention- I had to remind them about something that wasn’t finished. One of the movers put 2 boxes full of printer paper on my leather chair and left it there.
Response
Hello Tonja, thank you for your feedback. We’re glad to hear the team was personable, but we’re sorry to learn about the areas where we fell short. Your concerns about attentiveness, care, and efficiency are important to us, and we’ll use this feedback to improve our training and processes. We appreciate you bringing this to our attention.
Mark
Dakota, Emma, Trino and Lekai did an outstanding job delivering and unloading. Very efficient, careful and friendly.
Response
Hi Mark, thank you for your fantastic feedback! We're so glad Dakota, Emma, Trino, and Lekai provided efficient, careful, and friendly service. We really appreciate your kind words!
Brian
I wanted to thank my moving team who consisted of Ethan, Peter, and Ezra who did an outstanding job!
Response
Hi Brian, thank you for your kind words! We’re really glad that Ethan, Peter, and Ezra did an outstanding job. We’ll be sure to share your appreciation with them!
Carol
The movers were timely, friendly and accommodating. Very much appreciated their expertise.
Response
Hi Carol, thank you for your kind words! We're thrilled to hear that our movers were timely, friendly, and helpful. We appreciate your recognition of their expertise!
Jody
Listen.....Javier, Alan and Tayler EXCEEDED our expectations! Very efficient and careful with our things and accomplished in a timely manner! Give this guys raises. They work hard.
Response
Hello Jody, thank you for the fantastic feedback! We’re thrilled that Javier, Alan, and Tayler exceeded your expectations with their efficiency and care. We’ll be sure to recognize their hard work!
Beth
Both the office staff and our three movers were very polite, efficient, and handled my aunt’s move very professionally. I the first time I called I had made an error on her assisted living apartment number and when I called back, office staff had the update completed and new paperwork right back out to me. On move day everything went so smoothly which made an emotional day easier. Thank you!!
Response
Hello Beth, thank you for your kind review! We're so glad to hear that our office staff and movers made your aunt's move smooth and stress-free, especially on such an emotional day. We appreciate your feedback and are happy to have been able to assist you!
