Reviews

Staff overall was great, a few of my pieces had rub marks on them and a draw isn't working but overall the company was very easy to work with.

Overall, I was satisfied with my move. The movers were on time, efficient and wrapped things up well. A few problems that could have been avoided, however. My sofa should have been wrapped to protect the fabric (it now has a few stains which I will be reporting). The legs on some of my furniture were damaged. And, a floor lamp was broken beyond repair. I've worked with older, more experienced movers in the past. Perhaps having someone who is a bit more seasoned to know this or that should be wrapped or moved in this way as part of the crew would be advisable.

We were very disappointed with the way that our things were packed. Clothing was bunched at the bottom of the hanging boxes, or just stuffed in spaces. Items which had sentimental value were put into boxes with several other items and not protected. Contents from drawers, including utensils and silverware, were just tossed in with other items without wrapping, protection or an effort to keep the items separate. Several frames were damaged. A plastic measuring cup was bubble wrapped, while a Toby Mug worth 100 times more was covered in one piece of paper and broken. Our moving team was very personable. But they need to be trained on the way to pack items that matter. We had high hopes for this move. They were completely up-ended when we opened boxes. I have pictures.

Worst experience my family has experienced-from lack of communication, damages to property, management not responding to emails or phone calls, having to contact corporate office, etc. I talk about this experience all the time at work, church, etc.

Something always gets damaged when I use this service. I think it's a product of the movers rushing. Also, my first move I had three movers. My second move I had two movers for the same amount of furniture which ended up costing me more. This is not good.

Number of trucks was underestimated. Had to schedule an additional truck for loading on the morning of having to be off the property. Had to repair damage to walls on the morning of having to be off the property. Last truck did not arrive as the other trucks for unloading. Was scheduled for a day later and did not show up within the widow of time told by the office. Last truck was unload 2 days after the previous trucks. None of the bed frames or dresser mirrors could be set up because all the hardware had been misplaced. Last truck leaked oil on driveway.

As of today, Sunday, Sept. 8,2019, I have not had a reply as to the location of china cabinet. Driver was to take to your shop and have left glass on side replaced and return in 1 to 3 weeks. Please respond. Thank You.

At this time we have not completed the transaction. Waiting for office to find an antique china cabinet that the glass was cracked while transporting to new location. Office did not know where the driver had taken it. Waiting for an answer. Also when will it be repaired and date returned to me.

The movers were late, saying someone did not show up. One fellow was quite new- about a month. He clearly was unfamiliar with loading and was very slow. The move took over 12 hours to get 3 hours away. Several items were broken. After apologizing once, no more apologies were made. No thank you for the tip, although I shouldn't have given it but felt bad for their long day too.

I have multiple dings and scratches in my furniture/walls/stains in my brand new carpet from the carelessness and inadequacy of the movers. They didn’t wear booties- they didn’t wrap my dressers- and they hit multiple walls. I could’ve done a better job myself moving my furniture. The service I received isn’t worth a penny with all of the fixes I have/have been making due to the movers. I’ve called 3 times to get my bill adjusted because of this since the move and haven’t received one call back. I have no words for this experience.