Reviews
Val
The office person did not ask if I needed a drill for anything, happens I did. I had 1 for the movers to use. I was not told a few items would not be moved from the home I was moving from due to the fragile nature of the items. The movers should have advised me before leaving. And, it was a busy day, do not believe it was neglect.
Response
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<div>Val, thank you for bringing this to our attention. I will be sure to pass this along and review it with our office staff to help improve our procedures. We appreciate you selecting us as your moving company. If there is anything else you need please do not hesitate to give us a call, we'll be here! Take care for now and we hope your settling into everything well.</div>
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<div>Val, thank you for bringing this to our attention. I will be sure to pass this along and review it with our office staff to help improve our procedures. We appreciate you selecting us as your moving company. If there is anything else you need please do not hesitate to give us a call, we'll be here! Take care for now and we hope your settling into everything well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Snowdena
My only dissatisfaction was the size of the truck. I feel they could have brought the bigger truck and I would have been able to move in one load. They sent the smaller truck which meant we had to do two loads and of course this cost more money. This is the only complaint I have with them.
Response
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<div>Snowdena, thank you for bringing this to our attention, we are sorry to hear of your frustration. Usually we do send our larger trucks and reserve the smaller ones for jobs that have issues with access at one or both of the locations. After reviewing your move, we did perform a driveway check and noticed it was necessary to send one of the smaller trucks to ensure your move went as smoothly as possible. We hope you are enjoying your new space and settling in well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Snowdena, thank you for bringing this to our attention, we are sorry to hear of your frustration. Usually we do send our larger trucks and reserve the smaller ones for jobs that have issues with access at one or both of the locations. After reviewing your move, we did perform a driveway check and noticed it was necessary to send one of the smaller trucks to ensure your move went as smoothly as possible. We hope you are enjoying your new space and settling in well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bill
All the employees that I dealt with were very professional and helpful. over all it was a very good experience. If I ever have an opportunity to use a moving company I will for sure use TWO MEN AND A TRUCK.
Response
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<div>Thank you Bill! We are happy to have had the opportunity to take care of you and your belongings! Our goal is to make the moving experience as smooth and positive as possible. Next time you find yourself in need of moving services, you know who to call! Take care for now and we wish you the best.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Bill! We are happy to have had the opportunity to take care of you and your belongings! Our goal is to make the moving experience as smooth and positive as possible. Next time you find yourself in need of moving services, you know who to call! Take care for now and we wish you the best.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sharon
I chose Two Men and a Truck because I had a local move with minimal furniture and lots of boxes. Matt and Mark (if I remember their names, correctly) were very friendly, helpful and professional. It was an emotional move for me, and they were very understanding and patient. I will definitely recommend Two Men and a Truck to my friends who need to move. Thank you very much for all of your help! Sharon
Response
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<div>You are more than welcome Sharon! It was a pleasure helping you with this move, we appreciate the support and are pleased to hear your professionals were friendly and helpful! Moving can be a stressful and emotion but its our goal to make your move as smooth as possible. I will be sure to pass your message along to Matt and Mark so they can keep up the hard work. If there is anything else you need, please do not hesitate to give us a call. Take care for now and enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>You are more than welcome Sharon! It was a pleasure helping you with this move, we appreciate the support and are pleased to hear your professionals were friendly and helpful! Moving can be a stressful and emotion but its our goal to make your move as smooth as possible. I will be sure to pass your message along to Matt and Mark so they can keep up the hard work. If there is anything else you need, please do not hesitate to give us a call. Take care for now and enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Maureen
We sold our large house (second home) in Flat Rock. While we managed to sell much of the furniture to the buyers, and place the rest with a local decorator, there was a large amount of boxes (mostly my husband's treasures) that needed to be moved to Florida and to go immediately into a storage facility. Kenny and Tim were the most courteous, knowledgeable and efficient movers I have ever dealt with - on both ends of the job. I would absolutely used Two Men and A Truck of Ashville again should the need arise.
Response
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<div>Hello Maureen, thank you for sharing your experience with us. We are so happy you gave us the opportunity to help move your husband's treasures to Florida. If you're ever up this way and find yourself in need, you know who to call! I'll be sure to pass this along to Kenny and Tim so they can keep up the great work! Take care for now.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Maureen, thank you for sharing your experience with us. We are so happy you gave us the opportunity to help move your husband's treasures to Florida. If you're ever up this way and find yourself in need, you know who to call! I'll be sure to pass this along to Kenny and Tim so they can keep up the great work! Take care for now.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Valerie
The movers were great - we couldn't have been happier. The crew was courteous and professional. Highly recommended!
Response
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<div>Thank you for reviewing our service Valerie. We are glad to have taken care of your and are pleased to hear your men were courteous and professional for your move. We appreciate your support and look forward to helping on any future endeavors. Have a wonderful week.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for reviewing our service Valerie. We are glad to have taken care of your and are pleased to hear your men were courteous and professional for your move. We appreciate your support and look forward to helping on any future endeavors. Have a wonderful week.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Diane
Our move was unusually complicated with delivery to 3 locations. An 1760 antique tallcase clock and a very large worktable that needed to be broke down and reassembled added to the challenge. Tony and his crew were up to that challenge, delivering ontime and without damage, and they had a positive attitude when occasionally asked to move things a second time. Over the years we have moved many times with national and international companies. Two Men and a Truck is our preferred mover. As repeat customers we continue to be 100% satisfied.
Response
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<div>Hey Diane! Thank you for taking the time to share this unique experience with us. We are happy Tony and his crew were able to safely take care of this challenge for you. We greatly appreciate your support and look forward on assisting you with any future move. Our team hopes you are settling into everything well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hey Diane! Thank you for taking the time to share this unique experience with us. We are happy Tony and his crew were able to safely take care of this challenge for you. We greatly appreciate your support and look forward on assisting you with any future move. Our team hopes you are settling into everything well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gerry
I felt this was excellent service. All were very polite and professional.
Response
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<div>Hey Gerry! It was a pleasure helping you move your belongings. We are pleased to hear we were able to exceed your expectations. Take care for now and call us next time!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hey Gerry! It was a pleasure helping you move your belongings. We are pleased to hear we were able to exceed your expectations. Take care for now and call us next time!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ron
Scott and Justin did an excellent job from start to finish. Ben came while loading and it was raining the entire time. He helped and all of them did an excellent job protecting our home and our furniture. All were extremely professional and polite throughout the process in less than ideal conditions. I would recommend Scott and Justin to anyone for any move! When they arrived at our new home in Missouri they again did an excellent job with out furniture and our home. Scott call as he progressed from Waynesville to Advance MO to keep us informed as to when they would arrive. My wife and I have moved 12 times before this with my career. This was the last and the best moving experience we ever had! Wish I had called Two Men before this move! Great job all around! Thank You!
Response
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<div>Hello Ron, we are your "Movers Who Care®” and are committed to making this your best moving experience ever. We can't control the weather but we're thrilled to hear Scott, Justin and Ben were professional and polite, even in the rain. You were in good hands for your final move, thank you for selecting us. From the office in Asheville, we hope you are settling into everything well. Take care.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Ron, we are your "Movers Who Care®” and are committed to making this your best moving experience ever. We can't control the weather but we're thrilled to hear Scott, Justin and Ben were professional and polite, even in the rain. You were in good hands for your final move, thank you for selecting us. From the office in Asheville, we hope you are settling into everything well. Take care.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ephraim
This was a difficult job which included carrying over 250 boxes of books by up stairs, one at a time. The moving team was efficient and courteous. And the office staff was very helpful in setting up the job.
Response
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<div>Ephraim, thank you for selecting us as your local moving company! This was not a normal job by any means but no job is too big or difficult for us to handle, it's starts with the planning. We appreciate the opportunity to help during this time and look forward to any other tasks you may need assistance with. Have a great week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Ephraim, thank you for selecting us as your local moving company! This was not a normal job by any means but no job is too big or difficult for us to handle, it's starts with the planning. We appreciate the opportunity to help during this time and look forward to any other tasks you may need assistance with. Have a great week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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