Reviews

04/01/2018

Jennifer

stars
I don't normally fill out these surveys but the two men that moved me were absolutely wonderful!
Response
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<div>Thank you Jennifer! We appreciate you taking the time to share your experience with us and are happy to hear your crew was wonderful! We strive to exceed our customers expectations. Please do not hesitate to let us know if there is anything else we are able to do for you. Take care and enjoy your new home.</div>
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04/01/2018

Barbara

stars
Your men were competent, knowledgeable and efficient.
I shall see them again tomorrow and Tuesday before and when I move.
Thank you!
Response
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<div>Thank you Barbara! We are happy to hear your professionals were knowledgeable and efficient. We look forward to getting the same guys out there for the other parts of your move! Take care for now and see you soon!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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04/01/2018

Jane

stars
The process was seamless, even with us changing the move date at last moment. The only feedback that I have is my mattresses were not wrapped as requested in the initial meeting for estimate. I was not present at the 'load' end and one of my mattresses arrived soiled on one corner. In the initial discussion I stated I would purchase plastic covers or pay for mover boxes, but were told they would be wrapped. Small issue in comparison to what "could have been"...All in all, very pleased and will use or recommend the this company. Thank you.
03/30/2018

Jennifer

stars
The three guys who showed up on moving day were fantastic. They called, on time, to say they were on their way and then they made the move itself as smooth as could be. They were accommodating and professional. They asked me lots of questions, all appropriate to ensure my precious belongings were handled as I wanted. Every single item was moved without incident and placed exactly where I wanted it. I can’t remmeber the 3 guys’ names, but they all started w J. Great experience.
Response
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<div>Hello Jennifer, we are thrilled to hear your professionals were accommodating and professional throughout your experience. JD, Justin and Justin are a great team and will always strive to exceed your expectations throughout all aspects of your move. I will be sure to share your review with them and please let us know if there is anything else you need help with. Take care in your new home and have a wonderful week.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/29/2018

Kevin

stars
Everything went fine with the move. The movers were great and no issues came up. The only problem I had was I felt it should have gone a little faster, the total move time was 6.5 hours which ended up being very expensive and more than what I had hoped. This was my first time using a moving company so it was probably just my perception. The moved did great and no items were damaged.
Response
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<div>Hello Kevin, we understand your frustrations and appreciate you bringing this to our attention. If you would like to discuss this in further detail, please call our office at (828) 681-5252. Thank you for selecting us as your preferred moving company and let us know if there is anything else we are able to do for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/29/2018

Dave

stars
Overall a great experience. The only downside is that our estimate of 4 - 6 hours was grossly understated as it was 9.25 hours. Based on our observation of the two guys there was very little downtime or lack of efficiency. It was merely that carrying everything down our steps in our home (which we communicated in advance), then carrying everything up an elevator to our apartment (which we communicated in advance) and then carrying everything up an elevator at the storage facility (which we communicated in advance) took substantially longer than the office staff estimated. It was clear that the actual movers understood those time delays so perhaps more clarification is needed at the quotation level. Regardless, given your reputation we would have used you anyway.
Response
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<div>Good morning, Dave. We understand your frustration and appreciate you bringing this to our attention. We will use your feedback to further improve our training practices. Our team is pleased to hear your professionals were efficient in executing your move. Thank you for selecting us as your preferred company and please let us know if there is anything else we can do.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/28/2018

Susan

stars
Good move/Men worked hard/fasr and efficient.Will use again
Response
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<div>Hello Susan! We appreciate you selecting us as your preferred moving company. I will be sure to share this with your crew so they can keep up the hard work! We look forward in assisting with your next move. Enjoy your new home and have a wonderful weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/28/2018

Michael

stars
The crew was great! Professional, helpful,great attitude..they went above and beyond to make sure everything went smoothly..just what we needed at a stressful time!
Response
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<div>Michael, thank you! We appreciate you taking the time to share your experience with us. Our team is pleased to hear your professionals had a great attitude and were able to exceed your expectations. Moving can be a stressful but we strive to execute them as smoothly as possible. Take care and enjoy your new home. Don&#39;t hesitate to call us with your next moving need!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/28/2018

Cindi

stars
Absolutely fabulous! These guys were phenomenal and we'll use them again and refer others to ya'll. Thank you!
Response
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<div>Cindi! We appreciate you selecting us as your preferred moving company. We are thrilled to hear your professionals were phenomenal and exceeded your expectations. If there is anything you need, please do not hesitate to give us a call! We&#39;re here to help. Take care and enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/28/2018

Ann

stars
Two Men and a Truck did an outstanding job for us. They arrived early and finished even earlier than estimated. The two men who did the move were great - fast, pleasant, helpful, and extremely careful. They finished the job in well under the estimated time and worked the entire time with smiles and good humor. We would unquestionably use your services again.
Response
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<div>Hello Ann, thank you for taking the time to share your move experience with us! Our office is pleased to hear your professionals were able to exceed your expectations. I will be sure to share this with them so they know of their job well done. Please do not hesitate to give us a call for anything else you may need assistance with. Take care for now and have a wonderful weekend.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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