Reviews

05/22/2018

John

stars
use you in the past and will again in the future - good job - thanks
Response
<div class="bv-review-response-container">
<div>Thank you John! Looking forward to assisting with your next project! Take care and enjoy your Memorial weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
05/22/2018

Don

stars
Moving is so stressful already and not having to worry about this part of the process was a great relief. Both Dakota and Rayce were wonderful and so friendly. They were great. I am caregiver to my 87 year old mother and her birthday fell on moving day. The movers heard that it was her birthday and made sure to wish her a happy birthday. She was thrilled!! It was also important to have her room set up quickly so she could be comfortable, and they made sure that was done first in the new place. They are a great team. We will be moving again, in a few months and hope that they will be our movers again. Thank you,
Marlene and Don
Response
<div class="bv-review-response-container">
<div>Hello Marlene and Don! We appreciate you selecting us as your preferred moving company! We are here to help as much as we can and are pleased to hear Dakota and Rayce were able to get your mother settled in her new home on her birthday! Let us know the next time you&#39;re ready to move and we&#39;ll get them out there for you again! We wish everyone the best. Take care!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
05/20/2018

Nancy

stars
Three young guys did our move and they loaded our truck during a rainstorm that lasted all morning and dropped 4.5" of rain. Yet all of our furniture was dry and undamaged. Two of the guys returned for a second day and carried heavy workbenches and equipment from our basement and delivered them to our new home basement. Everything was superior in our opinion, especially considering the movers were only 22 years old.
Response
<div class="bv-review-response-container">
<div>Thank you Nancy! We can&#39;t control the rain but we can control protecting your items! Moving is stressful enough and then add the rain on too and it can become chaotic quickly! We are here to help and execute your move as smoothly as possible. Thank you for sharing this with us! I will be sure to pass this along to your professionals so they know of a job well done! Take care for now and have a wonderful Memorial weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
05/20/2018

Lori

stars
Juanne & Rayce were an awesome team! They were organized, hard-working, and very mindful of every detail. It was a long day, and they remained professional and courteous until the very last box was placed in its proper room. I highly recommend!
Response
<div class="bv-review-response-container">
<div>Thank you Lori! We are so happy to hear Juanne and Rayce were polite and mindful to the details! Please let us know if there is anything else we are able to do for you! I will be sure to share this with your professionals! Take care and have a wonderful week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
05/17/2018

Allen

stars
I was overall very pleased with the 'muscle' portion of 2 Men and a Truck for unloading my 26' truck at my house. Byron was extremely courteous and so was his counterpart. They were very efficient, and the unloading was a success. My main complaint was the $199 truck fee. This is overkill for someone that just needs muscle, but 2 Men and a Truck doesn't have an option to send their employee's to a location without their huge truck. The only thing they used off the truck was 1 dolly. So I paid $199 for that truck to do nothing. They need to improve their business model that if someone just needs movers and not a truck, they can come in smaller work vehicles and lessen the price. Because of this I won't be using 2 Men and a Truck on my next unload as the truck fee is too expensive.
Response
<div class="bv-review-response-container">
<div>Hello Allen, we understand your frustration concerning the overall initial cost. After looking through your records here, it looks like you were only charged $98. We are, however, currently reviewing our services to see if this is an option we are able to provide our customers in similar situations. We are pleased to hear your movers were efficient and able to assist you with unloading your truck. If you would like to speak with us further regarding your service, we can be reached at (828) 681-5252. Take care and enjoy your weekend.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
05/17/2018

Sue

stars
The moving crew could not have been any better! I had an extremely heavy awkward armoire that had to go down narrow stairs and they moved it perfectly with no damage to stairs or armoire .. and with a smile and friendly attitude still intact! I was very happy and impressed with the entire move.
Response
<div class="bv-review-response-container">
<div>Wow Sue! Thank you for taking the time to share this with us! No move is too large or small for us to handle! Our team is happy to hear we handled the awkward armoire with ease. Please let us know if there is anything else we are able to do for you! Take care and have an awesome week.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
05/17/2018

Hope

stars
The guys understood that we had limited time to move and had only our large furniture and appliances to move. They were very expedient, friendly and professional.
Response
<div class="bv-review-response-container">
<div>Thank you Hope! We are pleased to hear your professionals were able to exceed your expectations! Moving can be stressful enough so we try to make the transition as smooth and easy as possible for everyone. Please let us know if there is anything else we are able to do for you! Take care and have a wonderful week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
05/17/2018

Rebecca

stars
Asked for two non smokers to move my possessions and they sent two non smokers. Two were neat nice and extremely efficient. A pleasure dealing with two
Response
<div class="bv-review-response-container">
<div>Hello Rebecca! Thank you for selecting us as your preferred moving company! It was a pleasure assisting you with your move. Please let us know if there is anything else we are able to do for you! Take care and have a wonderful weekend.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
05/15/2018

Michael

stars
I would say good. 4 out of 5 stars. Nick, the lead guy was excellent. The other two were more unexperienced and needed a lot more direction and guidance. Chris was very willing and energetic and enthusiastic had a great attitude. The other guy was just going through the motions. Not that they have to be excited to move you but he didn't really have much enthusiasm, but he seem to need direction. When we were at the house there was a few times I saw him kind of walking around not knowing what to do or not taking the initiative to do something himself without being directed. Part of it might be an experience for the two younger guys. The crew we had last time when we moved was outstanding. This time they were good but not excellent. Also, a leg to our hutch was damaged. All other items good
Response
<div class="bv-review-response-container">
<div>Hello Michael, thank you for taking the time to share this experience. Opportunities like this help us improve and redirect and I will be sure to share this with everyone. As for your hutch, I see management has been in contact with you and we have come up with a solution. If you still have concerns, please contact our office at (828) 681-5252. Have a wonderful day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
05/12/2018

Yasmine

stars
Very satisfactory service. I will recommend you to friend and family. The price is reasonable and the professional care in handling from beginning to end, no matter the size,
Response
<div class="bv-review-response-container">
<div>Thank you Yasmine! We are happy your hear our moving professionals were able to exceed your expectations! We look forward to assisting you or any of your recommendations! Take care and have an awesome weekend.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->