Reviews
Clare
The moving team worked the entire time. There was no slack in them, perpetual motion. It was like watching a clock, it never stopped moving. The two gentleman worked well together. Each were courteous and respectful of us and our home.
Response
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<div>Hello Clare! Thank your for sharing your experience with us! We work hard to ensure the job gets done well while being courteous and respectful at the same time. We are pleased to hear of their job well done and how they were able to exceed your moving expectations. I will be sure to share this with your crew and please let us know if we are able to assist you in the future. Take care and best wishes in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Clare! Thank your for sharing your experience with us! We work hard to ensure the job gets done well while being courteous and respectful at the same time. We are pleased to hear of their job well done and how they were able to exceed your moving expectations. I will be sure to share this with your crew and please let us know if we are able to assist you in the future. Take care and best wishes in your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Amy
The guys were great - very efficient and personable. Job got done quickly and easily. I was worried the table wouldn’t fit through the door but they had no trouble getting it through. I would definitely call Two Men and a Truck again for any future moves. Thanks guys!!
Response
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<div>Amy, thank you for sharing this with us! Our office is happy to hear your professionals were efficient and personable throughout your move! We handle unique pieces frequently and are pleased to hear they handled the table with ease. We look forward to assisting with your next moving adventure and please let us know if there is anything else we are able to do. Enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Amy, thank you for sharing this with us! Our office is happy to hear your professionals were efficient and personable throughout your move! We handle unique pieces frequently and are pleased to hear they handled the table with ease. We look forward to assisting with your next moving adventure and please let us know if there is anything else we are able to do. Enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Robert
The company communicated the schedule several times and called before pickup and delivery. I was impressed with how carefully they padded the furniture and handled it. No furniture was marred or scratched. The moving crew was overly helpful in every way
Response
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<div>Hey Robert! Communication is key with planning moves because there are so many moving parts and we try to make the process as smooth as possible. We are your "Movers Who Care®” and will do whatever it takes to exceed your expectations. We wish you the best! Take care for now and enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hey Robert! Communication is key with planning moves because there are so many moving parts and we try to make the process as smooth as possible. We are your "Movers Who Care®” and will do whatever it takes to exceed your expectations. We wish you the best! Take care for now and enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jennifer
I don't normally fill out these surveys but the two men that moved me were absolutely wonderful!
Response
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<div>Thank you Jennifer! We appreciate you taking the time to share your experience with us and are happy to hear your crew was wonderful! We strive to exceed our customers expectations. Please do not hesitate to let us know if there is anything else we are able to do for you. Take care and enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Jennifer! We appreciate you taking the time to share your experience with us and are happy to hear your crew was wonderful! We strive to exceed our customers expectations. Please do not hesitate to let us know if there is anything else we are able to do for you. Take care and enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Barbara
Your men were competent, knowledgeable and efficient.
I shall see them again tomorrow and Tuesday before and when I move.
Thank you!
I shall see them again tomorrow and Tuesday before and when I move.
Thank you!
Response
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<div>Thank you Barbara! We are happy to hear your professionals were knowledgeable and efficient. We look forward to getting the same guys out there for the other parts of your move! Take care for now and see you soon!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Barbara! We are happy to hear your professionals were knowledgeable and efficient. We look forward to getting the same guys out there for the other parts of your move! Take care for now and see you soon!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jane
The process was seamless, even with us changing the move date at last moment. The only feedback that I have is my mattresses were not wrapped as requested in the initial meeting for estimate. I was not present at the 'load' end and one of my mattresses arrived soiled on one corner. In the initial discussion I stated I would purchase plastic covers or pay for mover boxes, but were told they would be wrapped. Small issue in comparison to what "could have been"...All in all, very pleased and will use or recommend the this company. Thank you.
Jennifer
The three guys who showed up on moving day were fantastic. They called, on time, to say they were on their way and then they made the move itself as smooth as could be. They were accommodating and professional. They asked me lots of questions, all appropriate to ensure my precious belongings were handled as I wanted. Every single item was moved without incident and placed exactly where I wanted it. I can’t remmeber the 3 guys’ names, but they all started w J. Great experience.
Response
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<div>Hello Jennifer, we are thrilled to hear your professionals were accommodating and professional throughout your experience. JD, Justin and Justin are a great team and will always strive to exceed your expectations throughout all aspects of your move. I will be sure to share your review with them and please let us know if there is anything else you need help with. Take care in your new home and have a wonderful week.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Jennifer, we are thrilled to hear your professionals were accommodating and professional throughout your experience. JD, Justin and Justin are a great team and will always strive to exceed your expectations throughout all aspects of your move. I will be sure to share your review with them and please let us know if there is anything else you need help with. Take care in your new home and have a wonderful week.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kevin
Everything went fine with the move. The movers were great and no issues came up. The only problem I had was I felt it should have gone a little faster, the total move time was 6.5 hours which ended up being very expensive and more than what I had hoped. This was my first time using a moving company so it was probably just my perception. The moved did great and no items were damaged.
Response
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<div>Hello Kevin, we understand your frustrations and appreciate you bringing this to our attention. If you would like to discuss this in further detail, please call our office at (828) 681-5252. Thank you for selecting us as your preferred moving company and let us know if there is anything else we are able to do for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Kevin, we understand your frustrations and appreciate you bringing this to our attention. If you would like to discuss this in further detail, please call our office at (828) 681-5252. Thank you for selecting us as your preferred moving company and let us know if there is anything else we are able to do for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dave
Overall a great experience. The only downside is that our estimate of 4 - 6 hours was grossly understated as it was 9.25 hours. Based on our observation of the two guys there was very little downtime or lack of efficiency. It was merely that carrying everything down our steps in our home (which we communicated in advance), then carrying everything up an elevator to our apartment (which we communicated in advance) and then carrying everything up an elevator at the storage facility (which we communicated in advance) took substantially longer than the office staff estimated. It was clear that the actual movers understood those time delays so perhaps more clarification is needed at the quotation level. Regardless, given your reputation we would have used you anyway.
Response
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<div>Good morning, Dave. We understand your frustration and appreciate you bringing this to our attention. We will use your feedback to further improve our training practices. Our team is pleased to hear your professionals were efficient in executing your move. Thank you for selecting us as your preferred company and please let us know if there is anything else we can do.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Good morning, Dave. We understand your frustration and appreciate you bringing this to our attention. We will use your feedback to further improve our training practices. Our team is pleased to hear your professionals were efficient in executing your move. Thank you for selecting us as your preferred company and please let us know if there is anything else we can do.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
Good move/Men worked hard/fasr and efficient.Will use again
Response
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<div>Hello Susan! We appreciate you selecting us as your preferred moving company. I will be sure to share this with your crew so they can keep up the hard work! We look forward in assisting with your next move. Enjoy your new home and have a wonderful weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Susan! We appreciate you selecting us as your preferred moving company. I will be sure to share this with your crew so they can keep up the hard work! We look forward in assisting with your next move. Enjoy your new home and have a wonderful weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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