Reviews
Reed
Met our timeline although we had to adjust it multiple times during our moving process. Office staff very helpful and great communication. Movers were good.
Tavontae
I was not satisfied with the move. For starters I was not aware of when the move time would start and when it would end. They got there at 8:10AM but did not start moving furniture until 8:30AM. I also don’t understand why 3 people were needed when only 2 people did majority if not all of the work. The 2 workers even said while moving my stuff the other guy did nothing. He kept going missing.
Response
Thank you for sharing your feedback. We apologize for the confusion regarding the start and end times of your move. Our team arrived at 8:10 AM but did not begin moving furniture until 8:30 AM, which is not the level of efficiency we strive for.
We informed you that we needed to change your move to 3 movers instead of 2 due to our schedule, but assured you that the price would not be affected because 3 movers would complete the move faster than 2. We also called you the day after your move to check in and make sure everything went well, but did not receive a response.
We explain extensively that the time starts when we leave our office and ends when we return. This is how all of our moves are handled, and it is also explained in the pre-move letter. Additionally, we do not charge for our trucks, gas, mileage, or equipment used.
We regret that you felt the third crew member was not contributing effectively. This is not the standard of service we aim to provide, and we will address this issue with our team to ensure better coordination and productivity in the future.
Your feedback is important to us, and we are committed to improving our services. If you would like to discuss this matter further or if there is anything we can do to address your concerns, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
We informed you that we needed to change your move to 3 movers instead of 2 due to our schedule, but assured you that the price would not be affected because 3 movers would complete the move faster than 2. We also called you the day after your move to check in and make sure everything went well, but did not receive a response.
We explain extensively that the time starts when we leave our office and ends when we return. This is how all of our moves are handled, and it is also explained in the pre-move letter. Additionally, we do not charge for our trucks, gas, mileage, or equipment used.
We regret that you felt the third crew member was not contributing effectively. This is not the standard of service we aim to provide, and we will address this issue with our team to ensure better coordination and productivity in the future.
Your feedback is important to us, and we are committed to improving our services. If you would like to discuss this matter further or if there is anything we can do to address your concerns, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Shannon
Great experience. The office addressed all my questions and concerns. The team that moved me were great. They were professional and very responsible. I would highly recommend this company.
Response
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Our office team is dedicated to addressing all questions and concerns, and it's wonderful to know that they met your expectations.
We're also delighted that our moving team provided professional and responsible service. Your recommendation means a lot to us, and we truly appreciate your support.
If you ever need our services again, please don't hesitate to reach out. We're here to help!
We're also delighted that our moving team provided professional and responsible service. Your recommendation means a lot to us, and we truly appreciate your support.
If you ever need our services again, please don't hesitate to reach out. We're here to help!
Christopher
I am so grateful for Two Men and a Truck they came and moved my stuff out in very little time. They were punctual professional and very courteous I can't say enough about how satisfied I was with your company
Response
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with Two Men and a Truck. Our team takes pride in being punctual, professional, and courteous, and it's great to know that they met your expectations.
Your satisfaction is our top priority, and we're delighted that we could assist you efficiently. If you ever need our services again, please don't hesitate to reach out. We're here to help!
Your satisfaction is our top priority, and we're delighted that we could assist you efficiently. If you ever need our services again, please don't hesitate to reach out. We're here to help!
Karen
Scheduler and moving crew were professional and efficient.
Mark
My only regret is not trusting them to move all the rest of my stuff. As a first time user I was unsure how professional they would be and left some sensitive heavy items for us to do. They were very professional and careful. Next time I will trust fully and leave the hard work to the pros!
Makayla
The service was phenomenal. Our movers did everything we expected and more. They went above and beyond to make sure everything was placed correctly and we were happy.
Sean
They are live savers and make the hassle of moving extremely better. Everyone was super nice, and took great care of handling our items. Worth every penny!
Response
Thank you so much for your fantastic feedback! We're thrilled to hear that our team made your moving experience significantly better. It's wonderful to know that everyone was super nice and took great care in handling your items.
Your satisfaction is our top priority, and we're delighted that you found our service worth every penny. If you ever need our assistance again, please don't hesitate to reach out. We're here to help!
Your satisfaction is our top priority, and we're delighted that you found our service worth every penny. If you ever need our assistance again, please don't hesitate to reach out. We're here to help!
Katelyn
Everything was great, from the scheduling to the actual move and the communication in between. The movers themselves treated our stuff like it was their own and were very careful with everything! They did everything we asked of them and were social and pleasant the entire time. I would definitely use Two Men and a Truck again!
Paul
The movers were friendly and did a good job up until I got on my bed and it collapsed! They forgot to put the center piece slat causing my frame to break.
They also broke a leg on my couch and didn’t tell me.
They also broke a leg on my couch and didn’t tell me.
Response
Thank you for sharing your feedback. We're glad to hear that our movers were friendly and did a good job overall. However, we deeply regret the issues you experienced with your bed and couch.
We apologize for the oversight in not placing the center piece slat on your bed, which caused the frame to break. Additionally, we are sorry to hear about the broken leg on your couch and that it was not communicated to you. This is not the standard of service we aim to provide.
We appreciate your cooperation in reaching a settlement to address these issues. Your feedback is important to us, and we will address these matters with our team to ensure they do not happen again. If you have any further concerns or questions, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
We apologize for the oversight in not placing the center piece slat on your bed, which caused the frame to break. Additionally, we are sorry to hear about the broken leg on your couch and that it was not communicated to you. This is not the standard of service we aim to provide.
We appreciate your cooperation in reaching a settlement to address these issues. Your feedback is important to us, and we will address these matters with our team to ensure they do not happen again. If you have any further concerns or questions, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
