Reviews
Bruce
We had a Three Man Team, Chris and his Son plus another fellow. All were Fantastic, I would recommend them to anyone, and the office Girl Rebecca was perfect also and followed up to make sure everything was Perfect.
Bill
Prior to move I was called multiple times a day to confirm my move. Day of no calls and truck was over 1 hour late. The move took much longer than it needed to. No bumpers or floor protection was used like it said in the description. The movers did not have the best attitude. What should have taken about 4 hours took 7.
I was not impressed with the attitude of the team. I definitely will not recommend to anyone or use again.
I have moved about 8 times and this was in the top 2 worst.
I was not impressed with the attitude of the team. I definitely will not recommend to anyone or use again.
I have moved about 8 times and this was in the top 2 worst.
Response
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<div>Hello Mr. Bill, thank you for bringing this issue to our attention. At TWO MEN AND A TRUCK® Gulf Coast,<br/>we strive to exceed our customers’ expectations and provide top-notch customer service. We have documentation in our system where we called you twice to keep you informed that your crew was running behind due to truck issues. We wanted to make sure they were in a safe truck that was able to complete your job properly. We are sorry to hear about the movers attitude and can assure you that is not the norm and we will address that internally. Your job went under the original estimate, which we quoted you 6 hours and it only went 5 hours total, not 7. We again are sorry about the late arrival, but did call to inform you the crew was running behind, as we try to keep communication open and clear with all of our customers. Thank you for choosing TWO MEN AND A TRUCK, and we are sorry you felt your job was less than great.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Mr. Bill, thank you for bringing this issue to our attention. At TWO MEN AND A TRUCK® Gulf Coast,<br/>we strive to exceed our customers’ expectations and provide top-notch customer service. We have documentation in our system where we called you twice to keep you informed that your crew was running behind due to truck issues. We wanted to make sure they were in a safe truck that was able to complete your job properly. We are sorry to hear about the movers attitude and can assure you that is not the norm and we will address that internally. Your job went under the original estimate, which we quoted you 6 hours and it only went 5 hours total, not 7. We again are sorry about the late arrival, but did call to inform you the crew was running behind, as we try to keep communication open and clear with all of our customers. Thank you for choosing TWO MEN AND A TRUCK, and we are sorry you felt your job was less than great.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Catherine
The office staff were accommodating, they had originally told me my move was at a later time when I had booked them, but when they called the couple of days before to confirm, my move time got moved up early a couple of hours. It worked out though.
The movers however I cannot praise enough, they worked fast, constant, non stop, and had the most professional attitude the entire time, no complaints around me. They got my move done in less time saving me a bit of money. Would hope to use those exact movers in the future!
The movers however I cannot praise enough, they worked fast, constant, non stop, and had the most professional attitude the entire time, no complaints around me. They got my move done in less time saving me a bit of money. Would hope to use those exact movers in the future!
Amanda
The father/son team of Chris and Sage did an OUTSTANDING job moving me from Hattiesburg, MS to Cayce, SC. I was thoroughly impressed by their work ethic, politeness, patience, skill, and attitude. I cannot believe people can work this hard in such difficult conditions, as it was oppressively hot in Hattiesburg during loading and raining buckets of water in Cayce during unloading. Because of their fine work, I hired Two Men and a Truck here in Columbia for my move to my new office on campus. I am thoroughly impressed and pleased to file such a positive report.
Vicki
It was an all around good experience. Thank you to all involved!
Alta
Rodrick and Denyon, our moving team, could not have been more helpful or efficient. They were wonderful - polite, friendly, and professional! Rebecca and Emily in the office were SO helpful and made sure that everything was set for our move. This company is so easy to work with!
Thank you for a great experience and for taking such good care of our belongings. We will certainly recommend your company to our friends!!
Thank you for a great experience and for taking such good care of our belongings. We will certainly recommend your company to our friends!!
Ruth
Josh, Theo and Denyon, the three-man team that moved my furniture, were extremely efficient, polite and courteous. They were careful with my furniture and placed it exactly where I requested. I have been so pleased with every aspect of operation…from management, to office staff, to moving team that I will happily recommend them to others.
Lydia
The men who moved us were great ! Took great care to wrap furniture George and his crew were friendly, professional and kind. The office staff was very friendly and helpful too.
Jessica
We had a great experience! The guys were fast, efficient, and funny! The cost actually came in under the estimate. This will be our first choice if we move again in the future.
Donna
The three movers were efficient , fast, courteous, professional. I would most definitely use them again.
