Reviews
John
We had extensive furniture and home damage. Our couch was forced through the front door so forcefully that the protective wrapping was punctured and blue paint got on our white couch, and the couch leg was significantly dented and chipped. Another arm chair leg was dented and chipped. A reclining rocking chair was also damaged with scuff marks on the base of the chair. Extensive scuffing of freshly painted walls and doors. Front door of old house so severely damaged that complete replacement required. Entryway chandelier of new home broken. Leather on bed ripped in two places. unapologetic crew. Not satisfied with lack of guaranty of replacement of couch if large blue paint stain is not completely removed without further damaging fabric. Moving crew too large and not supervised adequately.
Marya
I had a very bad experience and have not been acknowledged at all by the company.
My complaint is valid and has been expressed very politely.
My complaint is valid and has been expressed very politely.
Response
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<div>Hi Marya, we're so sorry to hear you had a bad moving experience. Our records indicate our team has been in contact with you and are working towards a resolution. We're normally known for our attention to detail and unfortunately we missed the mark on your move. We'll work with you to make it right. If you have any questions in the meantime or would like to discuss this further, please contact our office. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Marya, we're so sorry to hear you had a bad moving experience. Our records indicate our team has been in contact with you and are working towards a resolution. We're normally known for our attention to detail and unfortunately we missed the mark on your move. We'll work with you to make it right. If you have any questions in the meantime or would like to discuss this further, please contact our office. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Fred
If there would have been a box for "disappointing" I would have been using it instead of "poor". I have used Two Men before and had an outstanding experience and, in fact, requested the same team and was assured that they would be handling my current move. The team that showed up as their replacement was a poor, poor, stand in and left me feeling like I had been 'played'. To say that this team was disinterested in their work and extremely slow moving would be an understatement. I have been asked by friends about this move and I am telling them the same thing that I have written here, disappointing!
Response
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<div>Hi Fred, we're so sorry to hear you had a disappointing moving experience. As you know from using us in the past this isn't the norm for TWO MEN AND A TRUCK. We'll be addressing your concerns with the team that moved you and with our other movers as a training lesson. Our records indicate that you have been in touch with our management team and we're working on a resolution. Again, we apologize for your recent move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Fred, we're so sorry to hear you had a disappointing moving experience. As you know from using us in the past this isn't the norm for TWO MEN AND A TRUCK. We'll be addressing your concerns with the team that moved you and with our other movers as a training lesson. Our records indicate that you have been in touch with our management team and we're working on a resolution. Again, we apologize for your recent move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mary
The two guys worked really hard as we had some difficulty with elevator size. They were friendly and curtious. There was some damage I discovered after I signed the paper. One long scratch on a table and a corner of one glass top was cracked. I did not file a claim as I had already signed off on it. Oops. I would use them again. Only look closer next time.
Marvin
good overall experience with the company. The office team was great and the movers were very nice and helpful. I will use them again
Kelly
Omar and Mark were absolutely wonderful. They went over and above for me.
Michael
Only glitch was the office had reversed the moving to address as the moving from address. Last minute calls to resolve the matter were hectic.
Jen
It went well, the team was a little tired from the job before us but our move was scheduled last minute so I assume we didn’t have the best scheduling options. There were a lot of stairs in our move and they handled them well.
Mark
Had a great experience with this company. Instructions and estimates before the move were clear and no surprises at the end. The two men who moved my stuff were even better. Took care moving out of the old home and made sure I had everything the way I wanted I the new home. Would definitely use again or recommend.
Mary Therese
Andrew and Diandre were efficient, professional, hard working, helpful, kind, and fun to work with. They arrived on time and efficiently used their time. They clearly enjoyed working together and knew how to get the job done. They were extremely helpful in moving things to the correct places at the destination house. They are happy, kind men and are an extremely positive representation of your company. I would highly recommend them and your company.
You should give them a raise$$!
You should give them a raise$$!
