Reviews
Todd
Team was great. Sam was very professional as well as the other guys.
Sara
They made one gash in my wall and a scratch and small hole in my leather couch. I am still waiting to hear if they will do something about it and we moved back on May 23 and 24th. The movers were great people especially considering how hot it was they kept a very upbeat and hard-working attitude.
Heather
For all my moves, I strictly only use Two Men and A Truck. Reliable, price, courteousness and most of all time oriented. Every item is always handled with care. I will continue to use Two Men and A Truck and recommend them to ANYONE. THANK YOU for the awesome service!
Carolyn
The 2 hours minimum was double the time needed to move 2 items. I feel you still owe me 1 hour of service.
Pamela
Movers did a wonderful job with heavy bedroom furniture.
Linda
The quote I was given was significantly less than the actual charge. The charge was more than double the estimate. The reason given was that I was in the 35th floor so it took longer - that’s ridiculous as the elevator is high speed and it only takes a few seconds longer to go up and down from the 35th floor than a lower floor. Also the move was on a weekday afternoon so the elevator was not busy.
The moving team was very slow - it seemed they intentionally drug out the process and even said “hopefully we took long enough that dispatch won’t send us out on another job.”
They also took a long time driving to the new location- they said they stopped along the way to get refreshments.
The moving team was very slow - it seemed they intentionally drug out the process and even said “hopefully we took long enough that dispatch won’t send us out on another job.”
They also took a long time driving to the new location- they said they stopped along the way to get refreshments.
Response
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<div>Hi Linda, thank you for providing your feedback. We apologize to hear about your recent moving experience. We'll definitely be discussing your concerns with our moving team and it will be addressed. Our team is normally known for their attention to detail and behave in a professional manner. Unfortunately, it sounds as though they missed the mark on your move. If you would like to discuss this further, please contact our operation management team at 651.689.4790. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Linda, thank you for providing your feedback. We apologize to hear about your recent moving experience. We'll definitely be discussing your concerns with our moving team and it will be addressed. Our team is normally known for their attention to detail and behave in a professional manner. Unfortunately, it sounds as though they missed the mark on your move. If you would like to discuss this further, please contact our operation management team at 651.689.4790. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mary
this was my 4th time using this company and would do it again.
Kathy
The preparation before the move went smoothly. The office staff responded to my questions in a timely manner. The actual move went well. My walls got scuffed in several "tight" spaces, but Two Men and A Truck worked quickly to remedy that as well and return the walls to their origianl condition. I was very happy with the services I received. Kathy
JoAnn
We were moving my 90-year-old father and I appreciated the patience and respect displayed by your team toward him and all the residents of the senior center.
Greg
Two Men and a Truck out of Woodbury, MN is good. I have used them multiple times. To improve client interaction I would suggest the following. Set up an information file for returning customers (especially customers who have returned more than 3 times) so the office team does not have to spend the time going through all of the details of the move. This would save time for TWo Men and Truck and would shorten the time for the client to make the moving reservation.
