Reviews
Jerrie
The team was friendly, on time, were being careful, however they did damage a corner wall spot on the half wall stairway wall. It happen so fast. That’s why there were “Good” in some columns. Thank you !
Molly
Your office team was excellent and incredibly responsive. The moving crew was timely and courteous. They were not as careful as I would have liked. They moved certain fragile items before wrapping them and did drop a box which broke many items. The TV cabinet ended up with some dings right on the front which I think could have been avoided by wrapping it before they put it in the truck. I would still use them because the initial service and follow up has been great and these things happen.
Adrienne
It was really icy and rainy and the guys did a great job. Very polite as well.
Roberta
Enjoyed the 2 men that moved us. The lady in office was nice.
All were helpful and pleasant!
All were helpful and pleasant!
Ann
Everything was great and went exactly as promised. Ciera was really helpful and courteous and the tag team of Miller and Sullivan were right on time. I especially appreciated Jesse's leadership to make certain that things were moved carefully and the house had the least amount of impact from the winter weather. They got right to work and kept moving. Small job, but they treated me like a big customer. Appreciate everything from start to finish. Ann
Chris
The truck was 5hrs late with no communication. Golden Valley branch never answered my calls or returned calls. When the truck did show up it was to late to make the move. We didn't experience these problems with any other of the 2 men branchs.
Dixie
They tracked-in lots of dirt. It took hours to clean it up. The Salvation Army had two men take out the existing bedroom furniture the day before Two Men and A Truck came. There was no need for clean-up; somehow they managed not to track-in mud and dirt.
The mattress was not well-protected (moving companies often shrink wrap those). They got smudges on the mattress. When making up the bed, I noticed that one of the slats was off kilter. I discovered that one of the screws was missing. It is a new bed purchased from Ethan Allen in late December. It did not have any issues. After everything was unloaded, Kyle could not find his phone. He asked me to call it; I did. No ringing was heard. He then said that he had had it on vibrate. He then retraced everywhere he had been
The mattress was not well-protected (moving companies often shrink wrap those). They got smudges on the mattress. When making up the bed, I noticed that one of the slats was off kilter. I discovered that one of the screws was missing. It is a new bed purchased from Ethan Allen in late December. It did not have any issues. After everything was unloaded, Kyle could not find his phone. He asked me to call it; I did. No ringing was heard. He then said that he had had it on vibrate. He then retraced everywhere he had been
Troy
A neighbor recommended Two Men and a Truck but, unfortunately for us this was a bad experience. While the movers were very polite they left my new construction home & sold townhouse extremely dirty & damage. Gun safe w/o asking removed the door (this has never been done w/ other mover) sustained snow & ice got in the door jamb & paint was scraped thru to the metal. We also sustained deep gouging to the hardwood floor in the new home. Damage to the decorative bed. I think the hardest part was that the workers SAW the damage when it happened (as did I). When they were leaving asked if there was anything else .. We had to point out damages that we saw-disheartening. We had heard so many good things about your company & felt comfortable & were very disappointed when all this happened
Response
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<div>We're so sorry this was your experience, Troy. We train our movers to work carefully, take the required precautions to protect your belongings and home, and also to document any damages that occur. We have addressed this with our staff, and are working to ensure our movers have the tools to stay tidy, careful, and up front. Thank you for bringing it to our attention. If you'd like to discuss this further, please reach out to our office at 952.467.8506.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We're so sorry this was your experience, Troy. We train our movers to work carefully, take the required precautions to protect your belongings and home, and also to document any damages that occur. We have addressed this with our staff, and are working to ensure our movers have the tools to stay tidy, careful, and up front. Thank you for bringing it to our attention. If you'd like to discuss this further, please reach out to our office at 952.467.8506.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dean
I was mostly very satisfied with the move. Unfortunately the truck was just a bit too small to move a few pieces of furniture, but it wasn't a big deal. Overall it was a great experience.
Sue
As always TwoMen did an excellent job moving our things . Mike and F Brown were professional and represented Two Men well.
