Reviews
Ann
we had a great moving experience. Our movers were courteous, professional and friendly. We had several large, heavy items to move that they handled very well. Marcus and Otis were very efficient and we could not have been more pleased
Bruce
Power cords to TV, small appliances, and etc... not in the boxes with the item. Had to guess where they were and still not have found them all. Movers left an excessive amount of cigarette butts in the driveway. Pretty good job otherwise, nothing out siding of normal of moving companies my past 30 years of moving with the military.
Response
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<div>Good afternoon Bruce,<br/>We are so sorry to hear that the cords were difficult to find after move day and about the cigarettes. That is unacceptable and we have addressed the issue with the guys. Our goal is to exceed our customers expectation in value of service and it is clear that we did not do that. If there is anything we can do to remedy the situation, please do not hesitate to give us a call at (586)415-8115.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Good afternoon Bruce,<br/>We are so sorry to hear that the cords were difficult to find after move day and about the cigarettes. That is unacceptable and we have addressed the issue with the guys. Our goal is to exceed our customers expectation in value of service and it is clear that we did not do that. If there is anything we can do to remedy the situation, please do not hesitate to give us a call at (586)415-8115.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Maggie
The movers were very cooperative and understanding about my quirky requests that they wipe their shoes off with paper towels before stepping in, and wash their hands before handling my mattress and box spring. Thank you all very much.
Gerard
They were the two best movers I could have possibly have had .I' m very lucky you sent them. Whatever you need to do to keep them in your employ you need to do. They need a raise and recognition . a terrific experience
Judy
This was my 3rd move utilizing your company. I was glad to see that the same care and concern was still evident !! My daughter was most impressed !! She had used another company in January and was not happy with them. We will definitely call on you again if need be and recommend you !!
Caryn
The movers were very polite and respectful to my belongings. The office staff was very helpful answering questions and the move itself was very smooth and fairly quick.
Terri
I thought they did a great job. The movers were very fast and efficient. This only issue I had was that they all just left the house without telling me (I was in the house) and they left a number of random pieces back. (I.e. One out of four kitchen chairs, etc)
Response
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<div>Good morning Terri,<br/>We should always do a walk-thru at the end of the move to ensure we got all of the items to be moved. We apologize as that step was clearly missed. We are happy to hear that you were pleased with the rest of the service! Please do not hesitate to call our office if there is something that we can do to fix this situation for you. Our phone number is 586.415.8115. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Good morning Terri,<br/>We should always do a walk-thru at the end of the move to ensure we got all of the items to be moved. We apologize as that step was clearly missed. We are happy to hear that you were pleased with the rest of the service! Please do not hesitate to call our office if there is something that we can do to fix this situation for you. Our phone number is 586.415.8115. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Barbara
Andy and Eric showed great work ethic, professionalism and how to handle your furniture. Awesome twosome who worked great together.
Lauri
Unfortunate circumstances presented the need for me to move 6 weeks after I received a hip replacement. I can't tell you how relieved I was when 2 very friendly and professional young men, Jeb Marten and Anthony Brooks, showed up at my door to move my belongings. They assured me that they would work as proficiently as possible. To my surprise, they actually did! More importantly, beyond the call of duty, both Jeb and Anthony, treated me as if I was there own mother, with kindness and concern. When they saw me carrying something heavy, they stopped me and carried it for me. I was so touched that I tipped them both 50.00 each. They deserved it. I believe they were both blessings from God. When I move in 6 months, I will request them and refer them to everyone I know! Extraordinary service!
