Reviews
David
Movers were on time. All four men were exceptionally polite, considerate, careful, friendly, helpful, efficient and enjoyable to work with. Not one thing was bumped or bruised. When moving our belongings to the new house, they were extremely careful and considerate. They put everything where we wanted and even moved some things around for us. They were extremely respectful and thorough. They were a pleasure to work with, and made moving day a breeze. We couldn't believe how easy it all went. I will recommend your company to everyone!
Mary Lou
The two young men where very friendly,
And they worked there fannys off.
I could not have had better service.
Thank you!
And they worked there fannys off.
I could not have had better service.
Thank you!
Vern
The entire Team went above & beyond!!
From the estimator/scheduler to the field crew. Awesome experience considering moving is not fun.
From the estimator/scheduler to the field crew. Awesome experience considering moving is not fun.
Jill
Crew was in training. They were friendly. They (the trainer)was overly concerned saying how good they were and the good job they did. They need to quit yakking and get working, then I can judge if they did a good job! I will use them again, but there is room for improvement. Stacking at destination needs to be neater and more careful with boxes marked glass or fragile. And boxes were stacked in a living room chair. That upset me. I want my furniture and fragile items treated with care. I will be moving again in a few weeks and hope everything unpacked will be ok.
Response
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<div>Hi Jill, we're sorry to hear that you had some frustrations from your recent move. We can assure you that this is not the norm here at TWO MEN AND A TRUCK Lakeshore. This is the first that we've heard of your frustrations and we would love the chance to speak with you and make this right. Please give our offices a call at 616.392.4448 to speak with our general manager, David, so that we can come to a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jill, we're sorry to hear that you had some frustrations from your recent move. We can assure you that this is not the norm here at TWO MEN AND A TRUCK Lakeshore. This is the first that we've heard of your frustrations and we would love the chance to speak with you and make this right. Please give our offices a call at 616.392.4448 to speak with our general manager, David, so that we can come to a happy resolution.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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David
Everything was great as our experience this year was better than last year as last year one of the workers was not that great. This time, Justin and Chance were absolutely excellent and worked together so very well. The two workers who showed up later to help finish were also excellent - Jordan and I cannot remember the name of the other person. Well done!
Judith
The team was friendly and helpful. Overall the move went well. One item suffered glass damage - am hoping I am contacted for its repair.
Tammy
I have used your company many times and have always been happy. This time I was just as happy with the movers (they are outstanding) but I had called in to add extra items to my move and the office staff said they would take care of it. It didn't happen and when the movers came they didn't have time to finish and I had to reschedule the rest for a week later. I didn't like having to pay for travel time for the second move as it was not my mistake. The second time they came back they still didn't have time to do everything so I finished the rest myself.
Response
<div class="bv-review-response-container">
<div>Hi Tammy, we're sorry to hear that there was a mix-up on your recent move. Customer experience is extremely important to us so we would love the chance to work with you to come to a happy resolution. Please give our offices a call at 616.392.4448 to speak with David, our general manager. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Hi Tammy, we're sorry to hear that there was a mix-up on your recent move. Customer experience is extremely important to us so we would love the chance to work with you to come to a happy resolution. Please give our offices a call at 616.392.4448 to speak with David, our general manager. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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George
Good attitude,work ethic,timely,responsible.First choice for next move!
Teresa
The three young men who came moved efficiently and carefully, they communicated effectively with each other. They were really amazing, organized, strong, focused the entire time. I was so impressed!
Marvin
Amy was kind on phone and explained the procedure to me
along with your service and thats what sold me.
along with your service and thats what sold me.
