Reviews
Terri
Great experience from beginning to end! Driver’s were courteous and conscientious of my items being delivered.
Response
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<div>It was our pleasure Terri!</div>
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<div>It was our pleasure Terri!</div>
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Annette
The move went very smoothly and the two Jakes were very quick and efficient!
Response
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Thank you Annette! We appreciate being your mover of choice on your recent move.<br/><br/><br/>Best Regards,<br/><br/>Charlene Bush<br/>Marketing Manager<br/>TWO MEN AND A TRUCK®<br/>Home, Business, Storage & Long-distance Moving<br/>NOW OFFERING STORAGE IN ANN ARBOR & FARMINGTON HILLS!<br/><br/>Ann Arbor, MI | 734.973.6683<br/>Brighton, MI | 810.588.5930<br/>Brownstown, MI | 734.692.8057<br/>Oakland SW, MI | 248.735.6683<br/>Cell # | 810-588-9255<br/><br/>[cid:image031.png@01D16D57.06007290]<br/><br/>[cid:image018.png@01D0D351.29B6EC50]<http://www.facebook.com/TWOMENANDATRUCKINTERNATIONAL>[cid:image019.png@01D0D351.29B6EC50]<https://twitter.com/TwoMenAndATruck>[cid:image020.png@01D0D351.29B6EC50]<http://blog.twomenandatruck.com/>[cid:image021.jpg@01D0D351.29B6EC50]<http://www.pinterest.com/twomenandatruck/>[cid:image022.jpg@01D0D351.29B6EC50]<https://www.youtube.com/twomenandatruck> [cid:image023.jpg@01D0D351.29B6EC50] <http://instagram.com/twomenandatruck> [cid:image024.jpg@01D0D351.29B6EC50] <http://www.twomenandatruck.com/movers-for-moms><br/>Harness your inner bubble wrap! Boxes & packing supplies – We’ve got them!<br/>After your move is complete, you will receive a customer satisfaction survey via email that measures all facets of your move. Ratings range from 'poor' to 'excellent' and if at any point, there is any reason you would not give us all “Excellent” remarks, please notify us immediately so that we can take the necessary steps to make things right. I can assure you that your complete satisfaction with our moving services is our main goal.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Thank you Annette! We appreciate being your mover of choice on your recent move.<br/><br/><br/>Best Regards,<br/><br/>Charlene Bush<br/>Marketing Manager<br/>TWO MEN AND A TRUCK®<br/>Home, Business, Storage & Long-distance Moving<br/>NOW OFFERING STORAGE IN ANN ARBOR & FARMINGTON HILLS!<br/><br/>Ann Arbor, MI | 734.973.6683<br/>Brighton, MI | 810.588.5930<br/>Brownstown, MI | 734.692.8057<br/>Oakland SW, MI | 248.735.6683<br/>Cell # | 810-588-9255<br/><br/>[cid:image031.png@01D16D57.06007290]<br/><br/>[cid:image018.png@01D0D351.29B6EC50]<http://www.facebook.com/TWOMENANDATRUCKINTERNATIONAL>[cid:image019.png@01D0D351.29B6EC50]<https://twitter.com/TwoMenAndATruck>[cid:image020.png@01D0D351.29B6EC50]<http://blog.twomenandatruck.com/>[cid:image021.jpg@01D0D351.29B6EC50]<http://www.pinterest.com/twomenandatruck/>[cid:image022.jpg@01D0D351.29B6EC50]<https://www.youtube.com/twomenandatruck> [cid:image023.jpg@01D0D351.29B6EC50] <http://instagram.com/twomenandatruck> [cid:image024.jpg@01D0D351.29B6EC50] <http://www.twomenandatruck.com/movers-for-moms><br/>Harness your inner bubble wrap! Boxes & packing supplies – We’ve got them!<br/>After your move is complete, you will receive a customer satisfaction survey via email that measures all facets of your move. Ratings range from 'poor' to 'excellent' and if at any point, there is any reason you would not give us all “Excellent” remarks, please notify us immediately so that we can take the necessary steps to make things right. I can assure you that your complete satisfaction with our moving services is our main goal.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tracy
One of my movers seemed to be very new. He didn’t explain the paperwork well because he wasn’t sure. And he wasn’t sure with the tablet and how to use it. It wasn’t an issue for me because I already knew what to expect
But maybe he should have been with someone else who could have assisted him. He seemed nervous and uncomfortable.
But maybe he should have been with someone else who could have assisted him. He seemed nervous and uncomfortable.
Response
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<div>Thank you for the feedback Tracy. We do have a great team and they want to do a great job. I will relay the feedback to our Move Manager. Thank you so much for letting us know.</div>
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<div>Thank you for the feedback Tracy. We do have a great team and they want to do a great job. I will relay the feedback to our Move Manager. Thank you so much for letting us know.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Margaret
Our two guys (Nick and Jake) could not have been better. Everything they moved was treated properly.
I was a little surprised that I did not get a call the day before to confirm everything was a go. We moved on a Monday and on Sunday I realized I had not heard from the office. It's just a courtesy thing on my part, and if you don't do that, that's fine. It just left me on Sunday night a little anxious that maybe I hadn't completed something properly. Other than that, once again, I was not disappointed to use your company. It worked out perfectly.
I was a little surprised that I did not get a call the day before to confirm everything was a go. We moved on a Monday and on Sunday I realized I had not heard from the office. It's just a courtesy thing on my part, and if you don't do that, that's fine. It just left me on Sunday night a little anxious that maybe I hadn't completed something properly. Other than that, once again, I was not disappointed to use your company. It worked out perfectly.
Response
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<div>Great feedback Margaret. We typically always do a follow up call the day before the move so I apologize if we missed contacting you. Thank you for letting us know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Great feedback Margaret. We typically always do a follow up call the day before the move so I apologize if we missed contacting you. Thank you for letting us know!</div>
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Derek
I was very happy with the 3 movers they went above and beyond to do everything they could to make my move go smoothly as possible. I was kinda not sure about hiring your company as I did bout 9 years ago for a move and one of the movers had a poor attitude and worked very slowly just sitting around folding blankets that I actually started helping the other guy move my stuff. I am very happy I gave you another chance cause the 3 gentlemen will make me want to use your company again!
Response
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<div>Derek,<br/><br/>We appreciate the second chance and we are glad we delivered as we should have the first time around!</div>
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<div>Derek,<br/><br/>We appreciate the second chance and we are glad we delivered as we should have the first time around!</div>
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Kelly
I was the 2nd move of the day and was moving from an upstairs condo. Those guys came and rocked it out. They all were very upbeat, great personalities, and got the job done in a timely and professional manor. They actually made one of the most stressful days of my life enjoyable. I would absolutely recommend Two Men and a Truck to my friends and family. Thank you for everything!!
Response
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<div>Kelly,<br/><br/>It was absolutely our pleasure! Moving should not have to be stressful and our teams work hard to help the customer feel at ease!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kelly,<br/><br/>It was absolutely our pleasure! Moving should not have to be stressful and our teams work hard to help the customer feel at ease!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kimberly
I needed fast help with large items for an unexpected move and your team came through. You told what to expect, gave me a fair estimate and then delivered. The on the ground team was able to figure out how to efficiently move the items and save us time. Their attitude was very courteous and professional. The service was fantastic in the office and on the ground.
Response
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<div>Thank you so much Kimberly. We are so pleased that we were able to come through for you on short notice and execute as promised.</div>
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<div>Thank you so much Kimberly. We are so pleased that we were able to come through for you on short notice and execute as promised.</div>
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Patrica
Office staff and movers were very pleasant to work with When my sectional wouldn't fit down the stairs they figured out how to take it apart to make it fit Would have been big problem for me if I had to put it in a different room Thanks again for your great service!
Response
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<div>It was our pleasure Patricia! Our teams are very experienced with large pieces of furniture in small spaces.</div>
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<div>It was our pleasure Patricia! Our teams are very experienced with large pieces of furniture in small spaces.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Linda
Dustin and Alex Cruze did a great job moving my furniture. I did feel like being charged extra for them to put down their reusable mat to walk on to protect my flooring was unfair. It seems as though that should be included. It was not needed at either of my homes as I had a mat already down for them.
Response
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<div>Thank you for the feedback Linda. I will it pass along to the management team.</div>
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<div>Thank you for the feedback Linda. I will it pass along to the management team.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cynthia
My movers moved everything quickly and safely. They beat the estimate. I am more than happy.
Response
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<div>Thank you Cynthia!</div>
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<div>Thank you Cynthia!</div>
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