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Reviews
Jeremy
Moving team was excellent and professional! They made sure to get the move my house quickly and safely. Wonderful and kind office staff as well.
Response
Hi Jeremy, We are pleased to hear we exceeded your expectations and provided you with a successful moving experience. Thank you for choosing TWO MEN AND A TRUCK® Lake Charles as your professional moving company!
Stephanie
Awesome service from confirming the moving reservation to the amazing young men that made the moving experience so easy to the office staff calling and checking on the progress the day of the move and even checking in a couple days after the move. I would definitely recommend to anyone and would use them again.
Response
Hi Stephanie, Thank you for taking the time to let us know about your experience! We are pleased to hear your move day went well and look forward to working with you again in the future. We appreciate you allowing TWO MEN AND A TRUCK® Lake Charles to be part of your move day.
Shirley
All of your employees from first call to truck driving away were very courteous, professional, service oriented and willing and able to assist with every situation that came in question. In today’s world of no one wanting to be helpful or responsible it was refreshing to deal with a company that excelled in providing GOOD CUSTOMER SERVICE.
Response
Hi Shirley, Our goal is to exceed our customers expectations and we are so happy we were able to do just that. Thank you for taking the time to review our services and for choosing TWO MEN AND A TRUCK® Lake Charles as your professional moving company.
Myra
From beginning to end it was a positive experience, Kathy was always pleasant and willing to answer my questions when I called. The truck driver called ahead when he was near my home. The two men that did the work were respectful to me and to each other. They worked steadily, got the truck loaded and unloaded in Zwolle in a timely manner.
Response
Hi Myra, It is great to hear you had a wonderful moving experience! We have no doubt that our office staff and your team of movers worked hard. Thank you for choosing to move with TWO MEN AND A TRUCK® Lake Charles!
Theresa
The 2 employees you sent to my house were AWESOME!!! Professional, hard working, courteous & respectful. I will highly recommend your company to anyone planning a move.
Response
Hi Theresa, Thank you so much for taking the time to let us know about your experience. We have no doubt that your team of movers worked hard to provide you with a successful move day. We appreciate any future referrals and thank you for choosing TWO MEN AND A TRUCK® Lake Charles!
Ed
Deante White and Wayne Randle were our movers. They were great. Very polite and careful with our things. They work very hard and didn’t even take a break. We would highly recommend these two gentlemen. It was a wonderful experience with Dante and Wayne.
Response
Hi Ed, It is great to hear Deante and Wayne worked hard to provide you with such a great move day. Thank you for choosing TWO MEN AND A TRUCK® Lake Charles as your professional moving company!
Johnny
i told the office we had heavy furniture to go up stairs, and was told we took it down we will put it back. stated at 11:30am and had to call for help to move furniture upstairs. called the office as the help that was sent was no help, they stood and looked at the furniture for over hour and a half. called the office and complained. the supervisor came out. finished at 7:00pm. was not a happy
Response
We sincerely apologize for the delays and lack of support you experienced during your move. This is certainly not the level of service we strive for, and we understand your frustration. We appreciate you bringing this to our attention, and we’ll make sure to address the issues with our team to prevent this from happening in the future. Please don’t hesitate to reach out if you’d like to discuss this further.
Stacey
This was my second experience with the Lake Charles Two Men and a Truck team. I had such a great experience the first time, I did not hesitate to contact them for my return move. They exceeded my expectations. The estimate process was easy and convenient, the follow up before and after the move was excellent. The crew that assisted with my move was courteous, professional and efficient! Very happy
Response
Hi Stacey, Our goal is to exceed our customers expectations and we are thrilled to hear we did just that. We truly thank your for continuing to choose TWO MEN AND A TRUCK® Lake Charles!
Tammy
Thank you for your service. It was only my Mom and I moving our belongings and without two men and a truck we would have never made it!!!
Response
Thank you for your kind words! We’re so happy we could help make your move easier for you and your mom. If you ever need assistance again, we’ll be here to help!
Lee
everyone was nice. the office team was very good, the 2 guys that moved me started out good. they started rapping items and padding them but then got faster and faster so they stopped padding things. they act like they were in a hurry to go somewhere else. they broke my fridge handles and scratched the door badly in a rush it get it in the front door of my new house. ?sp? Cullin handled it well.
Response
"Thank you for your feedback, and we’re glad to hear that Cullin handled the situation well. However, we’re truly sorry to hear about the damage to your fridge and the lack of attention to detail during the move. This is not the level of service we strive for, and we understand your frustration. We appreciate you bringing this to our attention, and we’ll work to ensure this doesn’t happen in the future. If you’d like to discuss this further, please don’t hesitate to reach out.
