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Reviews
Mia
Have to say it started off slow, but these guys busted tail and got it all done and did an excellent job as well! Thanks guys for all your hard work!
Response
Hi Mia, Thank you for taking the time to review our services. We are happy to hear you had an excellent nice day! Please don’t hesitate to call our office if we can be of any further assistance.
Yvonne
Of the two young men working only one worked. The other would move stuff around and look like he was working but the whole time he was flirting with my granddaughter and never really did much while causing the job to drag on, costing me more $. The one with the long hair is an outstanding worker! The other is not!
Response
I’m sorry to hear that your experience wasn’t as smooth as it should have been. It’s frustrating when you expect the team to stay focused and efficient, and unfortunately, that wasn’t the case in this instance. I’m glad to hear that one of the movers was outstanding, though. It might be worth sharing this feedback with the company so they can address it and ensure that future moves are handled as professionally as possible. Would you like help drafting a review or letter for them?
Rhonda
The two young men were very polite and did a great job!!
Response
Hi Rhonda, It is great to hear your team of workers provided you with a great moving experience! Thank you for taking the time to review our services and for choosing Two Men and a Truck Lake Charles.
Mary
My moving team was great! Both men were friendly, worked quickly and efficiently, and they expertly and carefully transferred my furniture and other belongings into my storage unit. I plan to hire Two Men and a Truck once more when my home renovations are complete - and I will request the same moving team!
Response
Hi Mary, We are happy to hear your team of movers exceeded your expectations! Thank you for choosing Two Men and a Truck Lake Charles and we look forward to working with you again in the future.
Angela
I saw one of the truck around town, but originally, I called a music store to ask about moving an antique piano. They told me that they did a special training for this company. I was impressed that they took that initiative, so called them. Because of the hurricane, they have moved me 4 times, and I would never use anyone else. The service is always the best!
Response
Hi Angela, We are so happy we got to assist in moving your piano! Thank you for your continued business and we look forward to working with you again in the future.
Brett
Would never recommend you guys completely destroyed my floors in new home then tried to get me to sign a waiver, horrible service had to take apart some of furniture myself because the movers said it was too hard to do themselves
Response
We sincerely apologize for the damage to your floors and the experience you had with our service. This is not acceptable, and we completely understand your frustration. We take full responsibility for the issues you’ve raised and would appreciate the opportunity to make this right. Please contact us directly so we can discuss how we can address the damage and your concerns further.
Mike
The two movers were the best. Polite and respectful . I will definitely use them for my next move
Response
Hi Mike, It is great to hear your team of movers worked hard and provided you with a top notch move day. Thank you for choosing TWO MEN AND A TRUCK® Lake Charles!
Michelle
Your movers were polite, efficient, and very careful. Thank you
Response
Hi Michelle, Thank you for taking the time to review our services and for choosing TWO MEN AND A TRUCK® Lake Charles. We are happy to hear your team of movers exceeded your expectations!
Catherine
As I said on the phone, I think the move took extremely longer than it should have, in part because of the rain. But when I got home I realized there was A LOT of stuff that they didn’t take which I ended up having to move. I’m also still finding scratches in the paint abs marks on the doors and walls from where they hit the walls when they were moving stuff. I’m extremely dissatisfied.
Response
We sincerely apologize for the delays and the issues you experienced during your move. It’s disappointing to hear that some of your items were left behind, and we deeply regret the damage to your walls and doors. This is not the level of service we strive to provide. Please reach out to us directly so we can discuss this further and find a way to make it right for you.
Jeremy
Moving team was excellent and professional! They made sure to get the move my house quickly and safely. Wonderful and kind office staff as well.
Response
Hi Jeremy, We are pleased to hear we exceeded your expectations and provided you with a successful moving experience. Thank you for choosing TWO MEN AND A TRUCK® Lake Charles as your professional moving company!
