Reviews

Two movers handled what had been determined to be a 3 man job. Under those circumstances there were quick, efficient, and good humored throughout. They obviously worked well as a team and remained courteous and upbeat. A small accident to a piece of furniture was noted, brought to my attention and repaired at that time.

Many scratches on furniture. Lack of care for house. Several scratches on floor from sliding the furniture. Just wanted to get the job done, didnt care for the furniture. Handles broken off dresser.

One disappointment. The top of my kitchen table had numerous minor scratches from boxes set on it during the move.

Everything the guys did was great...except the truck was not large enough for them to be able to take all that I had to move...think someone who wrote up the quote made an error in determining the correct size of the truck. One piece was broken and paperwork was filled out for it and I dont want it to reflect on the overall service of the team.

They managed to destroy two antique dresser and one modern end table.

They used wrong size truck took too much time , were training someone on my time, did not wrap my furniture damaged every piece they moved / I had only left them large items and TVs (they made me put my larger tv in my car) to move and it took them way too long to move. They used a dirty Penske truck and got everything dirty due to not covering anything (they did not even use furniture covers) I am still waiting to discuss final bill with manager. He called me 2 days after move to discuss and left me his cell number I called him right back but he did not answer and did not call me back

The estimate I received from the manager was grossly inaccurate which led to more time on the job which led to more cost. Recommend being more thorough and detailed when making site visits to do more accurate (not precise) estimates. My job move was estimated to take 5-7.5 hrs. It took the guys 10.5 hrs to complete the job. Luckily the mover manager was able to provide a reasonable discount to account for the inaccuracy & financial burden.

When I called to schedule the job I told them that I needed a bed moved to storage. I told them we had to saw the boxspring in half then screw gunned it back together.I told the bed was located in a basement with a very narrow staircase. your men arrived on time and were very courteous. When I told them what They had to do to get the bed out of the basementt they said they didn't have any tools and even if they did they are not allowed to take things appart. So the next day I had to pay another handyman to do the job. I feel like should have only payed half what I did because they only did half the job. I think you should credit my debit card back for half. The person who scheduled the job should have said they can not do it, So now I am stuck paying two charges for one job.

They were nice but were not as careful as they could have been with my items. They were rough with some stuff or "man-handled" it and did not strap in items on the dolly, like my washing machine and dryer, and they slipped and one got scratched up.

Arrival time was delayed. Damage report was not followed up on. Technicians were excellent.