Reviews

06/15/2018

Greg

4 out of 5 stars
The guys worked very hard. At times they were goofing off, but the job was WAYYYY under-estimated by the telephone person.
Also, they did not put the beds back together (which I offered to do because they were exhausted and it was late), but they didn't have ALL of the hardware!
Response
<div class="bv-review-response-container">
<div>Without feedback like this, it is hard for us to make sure we are servicing our customer to a 100% customer satisfaction. Each move is different and we try be as accurate as possible on our estimates. We will definitely be looking into this to assure this does not happen again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/15/2018

Al

5 out of 5 stars
The men (Nicholas, Robert & Malcom) were outstanding! They were friendly and courteous.
Response
<div class="bv-review-response-container">
<div>Thank you for taking the time out of your busy schedule to let us know your thoughts about TWO MEN AND A TRUCK. If you ever need us please don&#39;t hesitate to call. HAVE A GREAT DAY!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/15/2018

Kathleen

5 out of 5 stars
The office staff did a great job of explaining what to expect and estimated time, manpower, & cost. The only hitch was that we were given a time at which the move would commence and received a phone call the day before confirming said time. The day of the move, the moving team called two hours ahead of the expected time to say they were on the way. They had been told or somehow had the impression that the move was to commence two hours earlier. We told them we had to stick with the original time, and they complied.

The crew worked swiftly yet carefully. They were prompt and explained well the paperwork we needed to sign. They were very personable, and their appearance was tidy and appealing.
Response
<div class="bv-review-response-container">
<div>Thank you for taking the time to let us know how we did during your move. We are very pleased to hear that everything went perfectly and efficiently for you during your move. We look forward to hearing from you in the future with any moving needs that may arise.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/14/2018

Carol

5 out of 5 stars
I used your service in the past and was very pleased. Upon using this time I had the same gentleman that I had before which was very pleasant. I would highly recommend Two Men and a Truck to anyone that move one thing or a entire house.
Response
<div class="bv-review-response-container">
<div>Carol that is exactly what we like to hear. We would happily move you again!! Thank you for letting us know how we did!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/13/2018

Matt

5 out of 5 stars
This was our first time using a professional moving company so we were a little nervous at first. Eric and Kent showed up and wasted no time. We did a quick survey of the house and what was to be moved. After that they were fast to work wrapping all furniture as if it were their own and to assure nothing was damaged. From the minute they arrived to the minute they finished these two were nothing less than professional. Great attitude the whole time and willing to make any accommodations necessary to make the move go smooth. This truly was a great experience and cannot say enough good things about Eric and Kent. Thanks again 2 men and a truck!!!!!!
Response
<div class="bv-review-response-container">
<div>Matt, we are please to hear our men was a great focus on the move. As they&#39;ve been trained to move at a fast but professional pace. Thank you for your business!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/12/2018

Lisa

1 out of 5 stars
I asked the crew leader (driver) several times to wrap my leather 5 piece sectional before bringing up from the lower level because I didn't want any damage. I expressed how upset I was going to be and he assured me that they would handle with care and wrap in the truck. I observed them pushing the 1st leather piece up my wall and out my front door, I halted them and said to slow down. I had to make them take the time to take the pieces apart further. Three of the 5 pieces were damaged. These were in mint condition, hadn't been moved since the Ashley furniture movers put the couch in its place. The driver was rude and disrespectful to me once i pointed out the damage. The other 3 gentlemen were kind, considerate and polite. This can only be blamed on the laziness of the leader.
Response
Hi Lisa, we're sorry to hear about the damages on your move. Please get in touch with our office if you would like to discuss this further.
06/11/2018

Angie

3 out of 5 stars
The day started off fine but then went down hill. We started with four movers and ended with two. Because they were short handed our movers took longer and, in my opinion, were not as careful because they were just trying to get done. I will say the two men that stayed the whole time were very polite, they started being reckless due to fatigue.
We were charged for extra time because it was a bigger move than they thought. I think if we would have had all the men the entire time, we could have been in time or earlier.
When I booked the appointment we hadn’t started packing but tried to say all the big things we were moving.
I really wanted to have a good experience since I had heard good things, but unfortunately I didn’t.
Response
<div class="bv-review-response-container">
<div>I want to thank you for the insight and we will take actions immediately to correct this problem. We do appreciate the feedback so we can learn and grow from this experience.We hope you will give us another chance in the future to make this up to you, thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/10/2018

Pat

5 out of 5 stars
The men who came to move my mother to the nursing home where courteous, clean and very polite to us both. We will be calling them again when she moves into a larger room and can take more of her belongings with her.
Response
<div class="bv-review-response-container">
<div>Thank you for taking the time to tell us about your experience with TWO MEN AND A TRUCK. We strive daily to exceed our customers expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/09/2018

Rey

5 out of 5 stars
Charlie and Julie were great at the office. The only reason I did not give the office an excellent review is because of Hope. She was definitely subpar, multiple times. Very disappointing. Almost went to another company because of her. Charlie solved the problem.

Also, kudos to Eric, who packed for us on Thursday. Great professional young man!
Response
<div class="bv-review-response-container">
<div>Rey we appreciate your feed back, however I do apologize for any mis-communication or mis-lead information. We will continue to strive for better customer service as we learn from our mistakes. Again thank for your business and we hope to hear from you in the near future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
06/09/2018

Ken

5 out of 5 stars
I served in the military for 28 years so I've been through a lot of moves. This was probably the best and was due mainly to the two men who treated our belongings as if it was their own. They were professional and hard working and are an asset to Two Men And A Truck.
Response
<div class="bv-review-response-container">
<div>Thank you for taking the time to share your moving experience with us. We value your business and looking forward to serving your moving needs and referral business in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->