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Reviews
Timothy
Will be very satisfied upon having the dispute resolved over the total price. Was dissatisfied of the overall price going up based on the distance items were moved from the truck to the apartment. I'm looking for the price to be reduced in the next day or to. Otherwise, will use 2 MEN AND A TRUCK AGAIN AND WILL RECOMMEND THEM TO OTHERS.
Response
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<div>Timothy, It sounds like your move experience was a good one, but felt that pricing needed to be adjusted. I'm sure our quality assurance will be in touch with you very soon and address your concerns. Please do not hesitate to call us at 630.834.6683 and press 3 for immediate assistance. Thank you for choosing TWO MEN AND A TRUCK®. We look forward to resolving your issue.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Timothy, It sounds like your move experience was a good one, but felt that pricing needed to be adjusted. I'm sure our quality assurance will be in touch with you very soon and address your concerns. Please do not hesitate to call us at 630.834.6683 and press 3 for immediate assistance. Thank you for choosing TWO MEN AND A TRUCK®. We look forward to resolving your issue.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Frank
Best move ever. Test highest of customer service. The crew was great!!!!!!!!
Response
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<div>Frank, Thank you so much for your kind words. We certainly never tire of hearing that our customers had an awesome move experience. Thanks for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Frank, Thank you so much for your kind words. We certainly never tire of hearing that our customers had an awesome move experience. Thanks for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Shellie
The guys were really friendly and were able to move my equipment downstairs with no problem. They were very quick, too. Great experience!
Response
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<div>Shellie, Thanks for your kind words and five star review. We are so pleased you experienced a great move. We will pass your kudos along to our very capable crews and thanks again for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Shellie, Thanks for your kind words and five star review. We are so pleased you experienced a great move. We will pass your kudos along to our very capable crews and thanks again for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Charles
The crew was great --very hard-working and cooperative,and Paul in the office is upbeat and personable. However, the bill also exceeded my expectations, caused, I think, by a failure to take into account the time needed to move items through the building we were leaving. Went much faster on the other end, though it took until quite late to get everything inside our new townhouse. Since my wife and I are in our early 80s, I sincerely hope that this is our final move, but if it's not would use your firm again
Response
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<div>Wow! Five Stars. Thank so much for all your kind words Charles and your patience while our crew moved your belongings. We love recommendations and are so pleased that you would use us again. Enjoy your new place!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Wow! Five Stars. Thank so much for all your kind words Charles and your patience while our crew moved your belongings. We love recommendations and are so pleased that you would use us again. Enjoy your new place!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Christopher
These guys were the best! Everett and the crew knocked my move out so fast and were super careful with all my stuff. They had done such a good job I wanted the same crew for my girlfriends move on Friday. They did just an amazing job at that move also with tons more stuff. Im never moving again but anyone who says they are I will recommend 2 men and a truck and Everett and his team
Response
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<div>Christopher, Thank you for your awesome review. We are proud of our crews and of course we believe they are the best. Glad you think so too. I will let Everett and the team know how pleased you are.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Christopher, Thank you for your awesome review. We are proud of our crews and of course we believe they are the best. Glad you think so too. I will let Everett and the team know how pleased you are.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Luke
The service was excellent and the team very friendly
Response
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<div>Luke, We are delighted that you experienced an excellent outcome on your recent move. Thanks so much for choosing TWO MEN AND A TRUCK®. Thanks for taking time to let us know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Luke, We are delighted that you experienced an excellent outcome on your recent move. Thanks so much for choosing TWO MEN AND A TRUCK®. Thanks for taking time to let us know!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Christopher
Great crew, they were on time andamp; very courteous.
Response
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<div>Thanks so much for your kind words Christopher. We are glad you had a great moving experience with TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks so much for your kind words Christopher. We are glad you had a great moving experience with TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tom
the estimated time of the move was half of what it actually took! Awaiting resolution on the quote vs actual cost.
Response
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<div>Tom, We are sorry that the estimate did not match the actual cost. Sometimes there are extenuating circumstances. As you are aware we have been in touch with you to address your concerns. AT TWO MEN AND A TRUCK® we are proud of our 95% referral rating and welcome feedback from our customers so we can improve. Please do call 630.834.6683 and press 3 if you need to discuss further.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Tom, We are sorry that the estimate did not match the actual cost. Sometimes there are extenuating circumstances. As you are aware we have been in touch with you to address your concerns. AT TWO MEN AND A TRUCK® we are proud of our 95% referral rating and welcome feedback from our customers so we can improve. Please do call 630.834.6683 and press 3 if you need to discuss further.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Robert
The crew was amazing. The person with whom I spoke to arrange the work was accommodating and helpful. It was an overall amazing experience. thank you
Response
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<div>Robert, At TWO MEN AND A TRUCK® we strive every day to provide the move experience you describe in your review. Thank you for your kind words and taking time out of your day to let us know how pleased you were with our customer service and moving teams.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Robert, At TWO MEN AND A TRUCK® we strive every day to provide the move experience you describe in your review. Thank you for your kind words and taking time out of your day to let us know how pleased you were with our customer service and moving teams.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Hilary
I was very impressed that each member of the crew personally introduced themselves to me. They were definitely working hard all along.! Very grateful for the lunches I bought them too. Always checking in.
Response
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<div>Hilary, We are thrilled that you had a great moving experience. We do professionally train our moving teams. Thanks you so much for the Five Star Review, for choosing TWO MEN AND A TRUCK® and for treating the team to lunch! How nice of you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hilary, We are thrilled that you had a great moving experience. We do professionally train our moving teams. Thanks you so much for the Five Star Review, for choosing TWO MEN AND A TRUCK® and for treating the team to lunch! How nice of you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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