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Reviews
Ari
Darell, Brandon, and Steven were great. They were extremely courteous, diligent, and made the entire experience stress-free. Joanne was a pleasure to speak with and was incredibly helpful every step of the way. I will definitely use them again in the future. Thanks everyone.
Response
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<div>Wow! Thank you so much for such kind words. This is the type of service we expect our teams to provide for all of our customers. We thank you for choosing TWO MEN AND A TRUCK®.</div>
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<div>Wow! Thank you so much for such kind words. This is the type of service we expect our teams to provide for all of our customers. We thank you for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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David
Office staff was helpful. However, the overall experience with the moving team was terrible. The movers were not organized. My belongings were not handled with care and damage resulted. Did you send an inexperienced team to move my belongings?
Shannon
Grossly underestimated by more than 2/3 addt'l hours. My new home was damaged in numerous places and many of my home goods were severely damaged and or broken. I've been charged addt'l fees w/out authorization and have been passed around personnel. Lots of excuses- no apologies or resolution. I will
never revommrnd this company. I am so sad and disappointed.
never revommrnd this company. I am so sad and disappointed.
Crystal
The two guys that helped my mother move were fantastic. They went out of her way to help her as this is a rough time in her life moving in with her daughter due to my father passing. They made her cry tears of joy because they listened and carefully handled her items.
Response
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<div>Crystal, We can't thank you enough for taking the time to let us know how well we handled this very sensitive move for your mother. We are so sorry for your loss. TWO MEN AND A TRUCK® truly lived up to our core value as the Movers Who Care.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Crystal, We can't thank you enough for taking the time to let us know how well we handled this very sensitive move for your mother. We are so sorry for your loss. TWO MEN AND A TRUCK® truly lived up to our core value as the Movers Who Care.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jeffrey
Awful experience. Movers were late, bad attitude, extremely slow. 1600 sf foot free standing home with miminal furniture going three miles away took 10.5 hours! The team out of carol stream that services naperville needs retraining ASAP.
Response
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<div>Jeffrey, We are so sorry you did not have a good moving experience. Thank you for reaching out to us and making us aware. Our quality assurance department has been notified and they will be in touch with you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jeffrey, We are so sorry you did not have a good moving experience. Thank you for reaching out to us and making us aware. Our quality assurance department has been notified and they will be in touch with you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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James
I was very satisfied with the whole process starting with Paul in the office and right through to the crew handling the move. Every one was friendly and courteous. My move was small, but they didn't make me feel like it was unimportant. Thanks again for your help and you can be sure if I have another move down the road, I'll give you a call.
Response
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<div>James, Thanks you so much for taking time to let us know you were please with our moving services. We appreciate your kind words. Best of luck in your new place. Have a great day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>James, Thanks you so much for taking time to let us know you were please with our moving services. We appreciate your kind words. Best of luck in your new place. Have a great day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Irene
The staff from office to d/m was courteous, friendly, and professional. Office staff (Clarissa) made necessary calls to maintain contact and confirm times as well as monitoring the service. She was very thorough and detailed re: the financial aspect along with the other issues involved in my move.
Brandon and Mike are very nice young GENTLEMEN. They also were very thorough, detailed n considerate packing my furnishings and belongings going to storage. They drove carefully at normal speed allowing my friend to follow behind because we did not know the way. They were knowledgeable re: the route and got us there in good time. At the end of move Randy from Life Storage and I checked the truck. All items were moved into the storage unit very neatly. I was very impressed. Yay Yay!
Brandon and Mike are very nice young GENTLEMEN. They also were very thorough, detailed n considerate packing my furnishings and belongings going to storage. They drove carefully at normal speed allowing my friend to follow behind because we did not know the way. They were knowledgeable re: the route and got us there in good time. At the end of move Randy from Life Storage and I checked the truck. All items were moved into the storage unit very neatly. I was very impressed. Yay Yay!
Response
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<div>Irene, Thank you for selecting us as your moving service. We are pleased our team could help make your experiencing stress free from beginning to end. You can be sure we will share you kind words with Clarissa, Brandon and Mike.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Irene, Thank you for selecting us as your moving service. We are pleased our team could help make your experiencing stress free from beginning to end. You can be sure we will share you kind words with Clarissa, Brandon and Mike.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Judy
Lamar and Brandon were courteous and very careful with all my belongings and wrapped things well. Made moving day go well. Thanks!
Response
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<div>Judy, Thanks so much for your kind words. We are delighted that your move day went so well. Thanks for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Judy, Thanks so much for your kind words. We are delighted that your move day went so well. Thanks for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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James
There were only two men misread of three, so it too long get than expected
Response
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<div>James, We are so sorry that only two men were available for your move. It is not the norm for us to provide less manpower than quoted. The pricing should have been adjusted accordingly. Please do give us a call at 630.834.6683 and press 3 to speak with our quality assurance department to address this issue. Thank you for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>James, We are so sorry that only two men were available for your move. It is not the norm for us to provide less manpower than quoted. The pricing should have been adjusted accordingly. Please do give us a call at 630.834.6683 and press 3 to speak with our quality assurance department to address this issue. Thank you for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dennis
Only negative, John ,one of the crew tracked in mud. He was not feeling well and went home so probably atypical.
Response
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<div>Dennis, Thank you for your FIVE STAR review, and for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Dennis, Thank you for your FIVE STAR review, and for choosing TWO MEN AND A TRUCK®.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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