Reviews
Tim
I had a damaged piece of furniture and a damage report was created. It's Thursday now and I still haven't heard from the company. Also, the crew lead at one time I thought was disrespectful, which is the first time I have thought that about anyone in any of the dozen moves I have made.
Response
Tim, we are very sorry to learn of your experience with our crew. We always strive to provide top tier customer service, and will be sure to discuss this with our movers so that customers have a better experience moving forward. As for the damage claim, we will be sure to reach out to you as soon as possible with a solution.
Veronica
Donavan and Mike out of the Bloomington office did great!
Response
Thanks for the great feedback, Veronica! We're glad to hear Donovan and Mike provided great service. Thanks for choosing TWO MEN AND A TRUCK!
Janet
The movers were prompt and professional. Will definitely call again.
Response
Thank you for the great feedback, Janet! We're happy to hear that our crew was prompt and professional, and we look forward to working with you again in the future. Thanks for choosing TWO MEN AND A TRUCK as your Central Illinois movers!
Justin
Two guys that helped us were great. Dre and I forgot the other guys name were super quick and helpful. Appreciate their help!
Response
Thanks for sharing the great feedback, Justin! We're glad to hear that Drew and his crew was quick and helpful. We appreciate your business and we thank you for choosing TWO MEN AND A TRUCK as your Champaign movers.
Cheri
They did not work as a team, they pushed furniture on wood floors,they were in a hurry left things that was suppose to go. They were polite, but very unprofessional . Would never use this company again. They over charge you hours. They broke a leg off the cabinet and tried to hide the fact they did it. They left moving blankets on the furniture, and said it was fine, now they need them.
Response
Cheri, thank you for your honest feedback about your move with our crew. We are very sorry to hear of this experience, as we strive to provide 5-star service with professionalism, as well as open and honest communication. For the broken leg from the cabinet, please call our office at (217) 398-2636 so that we may begin the damage claim process with you. We will also be speaking with our crew directly about this service, and will be sure to correct this behavior moving forward. Please reach out to our office if you have any more questions or concerns.
Tabitha
The entire process was so easy! The moving team was great and worked really well together to make everything smooth, safe and quick! I will definitely call you guys again if we need stuff moved!
Response
We're happy to hear about your smooth move experience, Tabitha! We look forward to serving you again in the future, and we thank you for choosing TWO MEN AND A TRUCK!
Cassie
Very disappointed with our move. We were promised 3 movers, but only 2 showed up most of the day. We had already moved 2/3 of our belongings ourselves, leaving mainly heavy furniture, yet the move still took all day and exceeded the estimate. Too much time was spent trying to fit everything into one truck instead of making quick trips 5 minutes away. Friendly crew, but very inefficient overall.
Response
Cassie, we are very sorry to hear of your poor experience with our team. We strive to provide excellent service, and we sincerely apologize that your experience felt inefficient. We will be sure to address this with our crew so that we can improve our moves in the future.
Keith
Our moving crew was courteous, friendly, and careful. They placed our furniture and boxes in the desired locations as we requested and kindly moved/removed items that did not fit in one of our new spaces as we had hoped. We would use this crew again!
Response
Thanks for the great feedback, Keith! We're happy to hear that our movers were courteous, friendly, and careful. We appreciate your recommendation, and we thank you for choosing TWO MEN AND A TRUCK!
Dianna
Your moving crew was fantastic. Fit everything into 2 trucks and put everything in place at my new place. They were friendly and fun to work with. Made the move so much better.
Response
Thank you for the kind words, Dianna! One of our core values is to "Be Your Best and Have Fun", and we're happy to hear that our crew lived that out well on your move. Thanks for choosing TWO MEN AND A TRUCK as your Champaign movers!
Kay
Two Men and a Truck is a treasured member of the CU Ballet family. Thank you for always moving us in and out with such care.
Response
Thanks for taking the time to leave such a kind review, Kay! We appreciate your continued trust in our crew to keep everything running smoothly at your shows, and we are grateful to be apart of it!
