Reviews
Charles
Unfortunately we were put in to a situation where we needed to move quickly from our fairly new home. Therefore, we had nice furniture and decorations that demanded extreme care and handling. I personally have been in transpotation for 36 years, so I know how items can easily be damaged if the handlers show inexperience or lack of attitude. We had a couple of gentlemen, Matt and Trey, that demonstrated themselves very professionally and worked productively without sacrificing quality.
We were completely satisfied and have already requested Matt and Trey for our next move in fall 2019 when our new home is completed.
We were completely satisfied and have already requested Matt and Trey for our next move in fall 2019 when our new home is completed.
Response
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<div>Thank you for the wonderful review, Charles. We're so happy to hear Matt and Trey were professional and excelled in your move. We're sorry to hear you had to relocate so quickly, but are glad we were able to make the transition less stressful. We look forward to working with you again in the fall.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for the wonderful review, Charles. We're so happy to hear Matt and Trey were professional and excelled in your move. We're sorry to hear you had to relocate so quickly, but are glad we were able to make the transition less stressful. We look forward to working with you again in the fall.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Keith
Everything from my order to final delivery was above what was expected. The two men and one person in training were all professional and took care of my things. Everyone had a great attitude and went up and beyond what they could’ve just settled with, in doing for me.
Response
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<div>Thank you for the kind words, Keith. We appreciate the review and are happy to hear the movers went above and beyond. Please let us know if you have any future moving needs.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for the kind words, Keith. We appreciate the review and are happy to hear the movers went above and beyond. Please let us know if you have any future moving needs.</div>
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Jen
I am completely satisfied with my experience. I would recommend these folks to anyone. They were courteous and kept me laughing. Even with the cold and rainy day, they treated me and my possessions with care.
Response
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<div>Thank you for the terrific review, Jen! Less than ideal weather makes any situation rough so we're glad to hear the movers didn't let that slow them down or dampen spirits. Please let us know if you need us in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for the terrific review, Jen! Less than ideal weather makes any situation rough so we're glad to hear the movers didn't let that slow them down or dampen spirits. Please let us know if you need us in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kassie
Two Men and A Truck moved some stuff from our house to a storage unit. Booking the appointment was easy and everything was explained up front. When I had to reschedule my time, they worked to accommodate me. The moving crew called before they arrive, as promised and within the time slot assigned. The movers were polite, energetic and careful. They handled our move quickly and efficiently. We were very pleased and we will use them again for another upcoming move.
Response
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<div>Kassie, thank you for the excellent review! We're so glad you had a wonderful experience and continuous communication with our staff, both in the appointment phase and in the move itself. Please let us know when your upcoming move is and we'll get everything set up.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kassie, thank you for the excellent review! We're so glad you had a wonderful experience and continuous communication with our staff, both in the appointment phase and in the move itself. Please let us know when your upcoming move is and we'll get everything set up.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Chance and Gina
The movers were very nice, but they could have packed the truck better. due to they didn't finish the move.they stated the truck was full. I had to rent a 15' uhaul and finish the move myself.
Response
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<div>Chance and Gina,<br/>We're happy to hear the movers were nice, but sorry to hear the move didn't go as you'd expected. We always strive to be our best and we want our customers satisfied with every move. Thank you for your openness and letting us know how we may improve in the future. Please feel free to contact the office should you need to discuss things further with us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Chance and Gina,<br/>We're happy to hear the movers were nice, but sorry to hear the move didn't go as you'd expected. We always strive to be our best and we want our customers satisfied with every move. Thank you for your openness and letting us know how we may improve in the future. Please feel free to contact the office should you need to discuss things further with us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kathy
The guys that moved me were from theFort Walton office, Alex and Nick, did a wonderful job. They were very personable and went above and beyond helping me.
Response
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<div>Thank you for the wonderful review, Kathy! We're so glad to hear Alex and Nick did a wonderful job and exceeded expectations. Please let us know if you need us for any future moves.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for the wonderful review, Kathy! We're so glad to hear Alex and Nick did a wonderful job and exceeded expectations. Please let us know if you need us for any future moves.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kris
The team was very polite, worked efficiently and quickly, took great care of items, and responded to all requests in a polite manner.
Response
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<div>Kris, thanks for the terrific review! We work by the "Grandma Rule," ensuring everyone is treated as we would want our Grandma treated. We're happy to hear they were polite and efficient. Please let us know if you ever need us again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kris, thanks for the terrific review! We work by the "Grandma Rule," ensuring everyone is treated as we would want our Grandma treated. We're happy to hear they were polite and efficient. Please let us know if you ever need us again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Raymond
Small accident but taking care of it. Very courteous and friendly movers. Will use again!
Response
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<div>Raymond, we're sorry to hear there was an accident, but are relieved to hear it was resolved. We strive to take care of our customers and always want to take care of any issues as they may arise. Please let us know if you have any questions about the accident or need us in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Raymond, we're sorry to hear there was an accident, but are relieved to hear it was resolved. We strive to take care of our customers and always want to take care of any issues as they may arise. Please let us know if you have any questions about the accident or need us in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tom
The movers were sent out with a truck with the wrong ramp and no 4 wheel cart to move our upright piano. They recovered quickly and still finished the job within the minimum 2 hour time.
Response
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<div>Thank you for the good review, Tom. We apologize for the mix up. While we always strive for excellence, sometimes, mistakes do happen. We're so glad they were able to quickly resolve their mistake and complete the remainder of the job efficiently. Please let us know if you need anything.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for the good review, Tom. We apologize for the mix up. While we always strive for excellence, sometimes, mistakes do happen. We're so glad they were able to quickly resolve their mistake and complete the remainder of the job efficiently. Please let us know if you need anything.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Scott
The guys did a great job and were very professional, would definitely do business again!
Response
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/><br/>Scott,<br/><br/><br/>Thank you for the great review! We work hard to make our customers happy and treat them with the utmost respect. Please let us know if you need us in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/><br/>Scott,<br/><br/><br/>Thank you for the great review! We work hard to make our customers happy and treat them with the utmost respect. Please let us know if you need us in the future.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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