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Reviews
Suzanne
I rate my overall move as a three. Laurie is the one who took my initial order and if it was possible to give her a 10, then I would do so.
My move team was OK, I give them a three. I feel that the dispatch manager was interfering with their move and they felt rushed. The manager called my phone more than three times asking me for updates. I feel it made them rush and then get sloppy.
My move team was OK, I give them a three. I feel that the dispatch manager was interfering with their move and they felt rushed. The manager called my phone more than three times asking me for updates. I feel it made them rush and then get sloppy.
Response
Suzaqnne, his is definitely unacceptable, no disagreement there. We always aim to provide 5 star service and that is definitely not what you received. You can rest assured that we have spoken with the team that completed your move and taken the appropriate actions to ensure this level of service does not continue. If there are any more details you would like to share, please feel free to reach out. Thank you for the honest feedback. Again, we sincerely apologize for your experience!
Nickolas
Joshua was awesome! The other gentleman was very slow and inefficient. This eventually caused us to jump in and help with the moving of items.
Response
Nickolas, we apologize for this! We always strive to provide 5-star service but it looks like we fell short with your experience and we apologize for this. We will be sure to speak with our team, find out where the disconnect happened, and implement a new communication structure to ensure experiences like this no longer occur. We appreciate you bringing this up to us!
Ralph
I had to tell the crew they missed packing 3 closets. They also left a fully loaded wardrobe in a closet . My wife and I asked the team to pack three mirrors and that was never done. Two never used wardrobe boxers were left in the house and I’m sure we were charged for that. Many items were left not moved. Our charges were almost double the estimate. How does that happen? Wouldn’t recommend.
Response
Ralph, we are sorry to hear your move did not go as well as we all had hoped. We strive to be the best in town, and we dropped the ball with your move. We would like to discuss your concerns, please call us at our office.
JOHN
Outstanding. Everything went better than expected! Very professional. They made my move easy. Thank you so much.
Response
John, thank you for your kind review! This is great hearing that it went better than you expected! I am so glad that the crew was professional and they made your move easy! We look forward to helping you with any future moving needs!
Fred
Terrence and his partner (forgot name) were amazing. We had some broke pieces that were packed by the two men team in Florida that they were quick to make a damage claim on. They were fast, efficient and fun to work with. Lauren in the office was amazing too. I had to make a couple changes to the schedule and she was more than willing to accommodate them.
Response
Thank you for your kind review, Fred! This is great news hearing that your experience was a good one from start to finish with our office! We are happy to hear that we could accomodate your needs! We look forward to helping you with any future moving needs!
Tom
The move was super smooth and efficient! The guys did a great job! Both were professional and friendly and great to be around.
Thank you!
Thank you!
Response
Tom, thank you for taking the time and leaving your kind review! We love hearing that the guys did such a great job and were so professional and friendly! We look forward to helping you in the future!
Patricia
The team that moved me was absolutely fantastic and got it done even quicker than I had hoped for. There was no damages at all and the entire experience was the least stressful part of my move. I have already recommended you to several of my friends who are looking at moving in the near future. Thank you!!
Response
Thank you for taking the time and leaving your kind review, Patricia! This is great news hearing they did so well and got it done quicker than you thought! Hearing that there was no damages and they cew made your day less stressful makes us very happy! We appreciate the recommendations and look forward to helping you with any future moving needs!
Nancy
The movers were fast and efficient. Would highly recommend.
Response
Thank you, Nancy, for your kind review! We are very pleased to hear the crew was fast and efficient for you! We appreciate the recommendations and look forward to helping you with any future moving needs! Thank you for moving with Two Men and a Truck!
Donna
The moving team was on time and worked hard all afternoon to box & move my belongings. They handled everything with care & placed boxes where I wanted them.
The only complaint I have is that one employee was overheard to call my stuff “junk” & may have been a bit disrespectful to my assistant as in “I’m not moving that twice.” Homeless employees were respectful & hardworking. I like their work.
The only complaint I have is that one employee was overheard to call my stuff “junk” & may have been a bit disrespectful to my assistant as in “I’m not moving that twice.” Homeless employees were respectful & hardworking. I like their work.
Response
Donna, thank you for your review. We are pleased to hear that the crew worked so hard for you and handled everything with care! Thank you for bringing this issue to our attention. This is something we do not tolerate. We would like to discuss your experience further, please call our office. Thank you for choosing Two Men and a Truck, we look forward to helping you with any future moves!
Dean
The teams on both ends pick up and delivery were fantastic and the office in Mesa (Stephanie) was excellent in setting up all of the details and explaining how the move works.
Response
Dean, thank you for your kind review. This is great news hearing that you were so well taken care of at both the load and unload addresses! We look forward to helping you with any future moves!
