Reviews
David
The move was handled in an excellent manner, except information we gave to administrators was not passed along to the driver and crew. We advised them to chain up before making the last approach to our house, and this advice never found its way to the crew. They got stuck and had to chain up anyway, and it delayed the move by 2 1/2 hours, causing the offload to have to be done in the dark.
Katherine
I was so impressed with the professionalism and efficiency of all the Two Men and a Truck employees involved in my move, from the office staff to the movers who showed up on moving day. I was especially grateful for how quickly they accomplished my move, which kept my final payment on the lowest end of my quote. I would recommend Two Men and a Truck over any other moving company in the area.
Jason
Drivers arrived on time and completed the job under the estimate, they were more than helpful and did a great job with everything!
Donna
First off, I explained what transpired to a Customer Care individual who was going to speak with her supervisor and call me back within an hour. That was yesterday morning and I've not been contacted. One of the two members of the move team was horrible. I feel that he caused our move to take twice as long as it should and therefore am requesting a partial refund. I would like to tell my story directly to the individual that can do something about this.
Response
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<div>Donna, <br/><br/>Thank you for reaching out to us with your concerns. It is our goal to provide every customer with a high level of customer service, while taking complete care of their items. Although your move was completed within the original estimate, there are many reasons as to why a move could exceed the original estimate or simply go longer than we intend for it to go. Please feel free to contact our office to further discuss your move and the experience you had. Again, thank you for choosing Two Men And A Truck. <br/><br/>Sincerely, <br/><br/>Brad Dotterer</div>
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<div>Donna, <br/><br/>Thank you for reaching out to us with your concerns. It is our goal to provide every customer with a high level of customer service, while taking complete care of their items. Although your move was completed within the original estimate, there are many reasons as to why a move could exceed the original estimate or simply go longer than we intend for it to go. Please feel free to contact our office to further discuss your move and the experience you had. Again, thank you for choosing Two Men And A Truck. <br/><br/>Sincerely, <br/><br/>Brad Dotterer</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Travis
Having what I thought was a relatively small number of andquot;largerandquot; items, it took the guys a full 7 and a half (!) hours to complete the move. If I'd had them move the other 70% of my house, I suspect they'd still be moving today. The estimate was 5-8 hours, and damned if they didn't just take up enough time to hit it. I was under the impression that 5-8 hours was for an entire 3 bedroom house. Well, my family and I moved the majority of our things, while the Two Men team focused on the larger items. I am extremely glad I didn't ask for the entire house to be moved or I'd have gone broke.
Michelle
I had to schedule a last minute move and it was accommodated quickly and easily. Thank you!
Rughie
Vincent and Nick are awesome! They were on time, professional and friendly. We had a very heavy and awkward piece of furniture that had to be maneuvered in a tight space and they maintained a great attitude and we really appreciate them! Highly recommend the Vincent/Nick team!
Barbara
All I can say is that I was so impressed with the crew! Pleasant on time efficient fast careful. Thank you!
Shelly
The movers were awful. They were extremly slow, did not tie down items on truck, damaged furniture, door frames, hand rails. I called the office after it took these movers 2 1/2 hours to empty out a one bedroom apartment - a bed, couch and dresser. (same furniture same company only took a total of 3 1/2 hours - to empty a 4 bedroom house, move items to a garage and a 1 bedroom apartment - these movers setup my beds, dressers and anything else and were very quick). Davin (Supervisor) subtracted 1/2 hour and added another mover for free. That didn't help the extra mover Mateo pretty much stayed on the truck and ordered the other two guys around. George was a nice guy, but he was not strong enough to lift my furnished and dropped quite a bit of my items. (ran out of space......)
Bill
Service and value were excellent! Guy showed up on time, made sure everything fit nicely and completed the move (300 miles away) in a timely fashion. In fact, they got to my new house sooner than expected and had everything unloaded in approximately 2 hours less than the estimated time. I would highly recommend using Two Men and a Truck and wouldn't hesitate to use them again!
