Reviews
Daniel
Poor communication throughout the move: sales failed to explain the split order process and omitted requested unpacking. The moving crew arrived unprepared — missing supplies (boxes, tape, paper, floor runners, carpet protection, shoulder dolly) and unaware of unpacking duties, even arguing about it. A few loose items were damaged. Packing crew performed well.
Response
Daniel,
Thank you for your feedback and for giving us the opportunity to address your concerns.
Your services were scheduled as two separate appointments: a packing service on one day and a moving service on a different day. As a result, these were treated as two separate services. Prior to your move, you were sent two separate pre-move letters outlining the details and pricing associated with each service.
Regarding the unpacking service, this is a newer service offering for our franchise. When unpacking is requested and confirmed, a specific notation is added to the customer's order. While we discussed the possibility of unpacking services with you, that service was never formally confirmed, and therefore the appropriate notation was not added to the order. We apologize for any confusion this may have caused.
Additionally, the scope of the packing service changed between the time the move was booked and the day the packing service was performed. As a result, the packing crew did not arrive with enough materials to accommodate the expanded scope. We also apologize that this information was not properly communicated to the moving crew for the following day. After reviewing your experience, we have taken corrective action to improve communication between our teams and prevent similar issues in the future. We appreciate you bringing this matter to our attention.
We are pleased to hear that you were satisfied with the work performed by the packing crew. Thank you for choosing Two Men and a Truck, and we wish you all the best in your new home.
Thank you for your feedback and for giving us the opportunity to address your concerns.
Your services were scheduled as two separate appointments: a packing service on one day and a moving service on a different day. As a result, these were treated as two separate services. Prior to your move, you were sent two separate pre-move letters outlining the details and pricing associated with each service.
Regarding the unpacking service, this is a newer service offering for our franchise. When unpacking is requested and confirmed, a specific notation is added to the customer's order. While we discussed the possibility of unpacking services with you, that service was never formally confirmed, and therefore the appropriate notation was not added to the order. We apologize for any confusion this may have caused.
Additionally, the scope of the packing service changed between the time the move was booked and the day the packing service was performed. As a result, the packing crew did not arrive with enough materials to accommodate the expanded scope. We also apologize that this information was not properly communicated to the moving crew for the following day. After reviewing your experience, we have taken corrective action to improve communication between our teams and prevent similar issues in the future. We appreciate you bringing this matter to our attention.
We are pleased to hear that you were satisfied with the work performed by the packing crew. Thank you for choosing Two Men and a Truck, and we wish you all the best in your new home.
Josh
We have used 2 men and a truck many times!
Every time from the initial phonecall with office to the movers we have had a seemless , wonderful, easy experience and will always use them to move!! Made process stress free and so responsive!
Every time from the initial phonecall with office to the movers we have had a seemless , wonderful, easy experience and will always use them to move!! Made process stress free and so responsive!
Response
Josh, as th Movers Who Care, these are the reviews and moves we live for. We're so glad to hear how seamless the office makes the moving process. Even better hearing how wonderful the guys made your move. Thank you, for choosing Two Men and a Truck. We wish you the best in your new home!
Jacqueline
It took 15 minutes to back the truck in. Things Seemed fine, had a good conversation with them and then I had to sign on the clock .
It took 4 hours to move across a parking lot.. I was charged $780. I could not believe it! Im furious. I had to pay before they gave me my last item. Unprofessional. I appreciate hard work. This was awful presale, no transparency. Ugh!! Bad service
It took 4 hours to move across a parking lot.. I was charged $780. I could not believe it! Im furious. I had to pay before they gave me my last item. Unprofessional. I appreciate hard work. This was awful presale, no transparency. Ugh!! Bad service
Response
Jacqueline, per the state of Colorado we cannot have you sign the paperwork until day of move. We understand your frustration about that. As was made clear to you on the phone the cost of your move is entirely time based. We appreciate that you appreciated the hard work of the guys and wish you the best in your new home.
Jonathan
Jacob P and Ryan were great!
Response
Jonathan, thank you for letting us know how we did as your movers. We'll be sure to let Jacob and Ryan know. Thank you, for choosing Two Men and a Truck as your moving company. We wish you the best in your new home!
alexander
Spoke with Hana (estimator) and was given and estimate for a local move. When move day came movers Jacob and Grayson showed up did a walk though and confirmed my estimate. A few hours into the move the movers stated they should of been dispatched with a bigger truck because the full move will not be completed with this truck that my opinion is pay for a EXTRA round trip or finish myself. At the en
Response
Alexander,
We completely understand your frustration and appreciate the opportunity to review your concerns. As discussed, estimates are based on the information provided at the time of booking. The inventory you initially provided was confirmed with you as the full scope of items being moved, which placed your shipment at approximately 23% of truck capacity.
Upon arrival, it became clear that there were additional items beyond what had been discussed, which understandably affected the accuracy of the original estimate. We have since reviewed your case internally with our staff and reinforced the importance of asking more detailed questions during the estimating process rather than relying solely on initial inventory descriptions.
We appreciate your feedback and sincerely wish you the very best in your new home.
We completely understand your frustration and appreciate the opportunity to review your concerns. As discussed, estimates are based on the information provided at the time of booking. The inventory you initially provided was confirmed with you as the full scope of items being moved, which placed your shipment at approximately 23% of truck capacity.
Upon arrival, it became clear that there were additional items beyond what had been discussed, which understandably affected the accuracy of the original estimate. We have since reviewed your case internally with our staff and reinforced the importance of asking more detailed questions during the estimating process rather than relying solely on initial inventory descriptions.
We appreciate your feedback and sincerely wish you the very best in your new home.
Alesia
This is the second time we've used "2 Men and a Truck." Generally we've had a very good experience. In particular, we LOVE the movers who are courteous, prompt, hard-working and very conscientious. I would recommend that the sales team request photos or site visits before providing estimates since this last experience was considerably more expensive than what was estimated.
Response
Alesia, thank you for letting us know how we did as your movers. We really appreciate hearing how much you loved the guys. Thank you, for your constructive feedback. We always want to get better. Thank you, for choosing Two Men and a Truck. We wish you the best in your new home!
Jessica
The movers were excellent and everything was seamless.
Response
Jessica, as the Movers Who Care, seamless moves are what we strive for! Thank you, for letting us know and for choosing Two Men and a Truck. We wish you the best in your new home.
Susan
JP & Gabriel were GREAT! They listened to my instructions/directions of where I wanted my stuff moved & placed. While JP began the electronic paperwork, Gabriel started moving stuff, which was SO fantastic, especially since they were already on the ‘clock’! They moved my stuff so that it was accessible, which was wonderful! The only negative was a broken lamp, which I made. So sad that happened.
Response
Susan, thank you for letting us know how we did as your movers. It's great to hear how efficient JP and Gabriel were while moving you. We're very sorry to hear about the lamp. Thank you, for choosing Two Men and a Truck. We wish you the best in your new home!
Charlotte
Brittany and James were excellent, both were very professional and did an amazing job quickly. I recommend them and will ask for them again if I have any other moving needs. Thanks so much for making the moving process easy.
Response
Charlotte, thank you for reviewing our moving services. It's great to hear how amazing of a job Brittany and James did as your movers. Thank you, for choosing Two Men and a Truck.
Kristen
Your team was absolutely amazing! I appreciated the office person I worked with - and the movers were a power-house.
I don’t have socials, else I would give a glowing review everywhere.
I don’t have socials, else I would give a glowing review everywhere.
Response
Kristen, as the Movers Who Care, we love to read it! Thank you, for choosing Two Men and a Truck. We wish you the best in your new home.
