Reviews
Jack
We actually hired Two Men packers for the day before the physical move. What a big help. On moving day, the movers showed up on time, worked quickly and efficiently and got us loaded up and taken to the new home in a very reasonable time frame. Attitude and helpfulness were outstanding with all the movers. Will use again (if we ever move again). Very pleased with this whole process and price. Well worth it.
Jeffery
The team seemed to work together very well. They split up the tasks quickly, Each person doing something they were efficient with and coordinating to make the move as fast as possible. The team lead also communicated with us as things were getting done like how much room was still in the truck, did we need anything else done, doing initial walk through before loading and another before unloading to make sure they understood our needs well before just jumping into the physical move.
Jonathan
Absolutely horrible customer service over the phone. My movers were 2 hours late and tried to find out what was going on but office is closed on Sundays so was in the dark until they finally called. When I explained my situation later in the week to someone on the phone, was denied the ability to speak to a manager and was told that my problems were not important enough and that there was nothing they could do. Absolutely unacceptable and deplorable service. Movers themselves were great and efficient, I wish I could give them separate praise while making it known how horrible the office treated me. Worked with you guys on a referral, and I'm not actively referring people away as a result. Even the person who referred me, who loved your service when she used it, is going somewhere else now.
Response
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<div>Jonathan,<br/><br/>Thank you for choosing Two Men and a Truck for your moving services. We strive to exceed the customer's expectations from the moment you call us to the moment the movers are completing your move. Unfortunately, we failed to meet those standards and for this we sincerely apologize. We have made the appropriate corrections with our customer service representatives to prevent loss in communication going forward. We have found that many of our moves booked are through referral and we regret to hear that we have lost yours, as well as the referral of your friend. If have any further questions or concerns, please do not hesitate to contact us at 858-877-2100 or info0332@twomen.com. We appreciate your feedback and thank you for your business.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jonathan,<br/><br/>Thank you for choosing Two Men and a Truck for your moving services. We strive to exceed the customer's expectations from the moment you call us to the moment the movers are completing your move. Unfortunately, we failed to meet those standards and for this we sincerely apologize. We have made the appropriate corrections with our customer service representatives to prevent loss in communication going forward. We have found that many of our moves booked are through referral and we regret to hear that we have lost yours, as well as the referral of your friend. If have any further questions or concerns, please do not hesitate to contact us at 858-877-2100 or info0332@twomen.com. We appreciate your feedback and thank you for your business.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Danielle
Our movers were on time, professional, courteous, and cautious with our belongings. Thank you so much!
Cheryl
The moving team did exactly what we asked for and charged the price quoted.
Ken
The movers were very professional and had a great attitude, even when some issues with where to drop the furniture being donated came up, they handled the situation without a problem. I'd definitely recommend them and the company.
Mari
Very reliable, punctual, and kind. Would recommend!
James
Bennie and Marquez were great. I very happy with their services.
Candice
They were great. Less than 3 hours. Worked with me no problem. Thanks for the help!!
Jasmine
My move went very smoothly. The movers were late, and one of our lamps broke in the moving process, but the movers made up for it with their friendly demeanor and attentiveness. The office staff was SUPER responsive which I really appreciated and there were no hidden fees. Thanks so much!
