Reviews
Kim
Overall, I am very happy with my experience. The younger of the two men doing the actual move seemed dissatisfied with his job. "they don't pay me enough for this" "I'm going to put in my notice" ect. that was a little uncomfortable. It was a larger moving job and it did take 10 hours (with an hour in the middle for lunch break) I did tip both men well.
Response
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<div>Thank you so much for your great review and feedback! We will speak with that employee and address that concern. We appreciate you taking the time to complete the survey!</div>
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<div>Thank you so much for your great review and feedback! We will speak with that employee and address that concern. We appreciate you taking the time to complete the survey!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lauren
The movers were great....the two of them moved everything quicker than the 3 movers we had hired from a different company the prior year. They explained everything in detail and worked very quickly and professionally. Will definitely be using Two men and a truck for all future moves!
Gary
It was a hard move , heavy boxes , moving from upstairs . Surprised movers estimate of invoice said 21 items ...... had way more ( 2 br apt.) the movers were excellent .
Judy
Our moving experience was excellent except for one problem. The estimator was inefficient, and was not realistic in his evaluation that we could pack and move on the same day. Our moving team recognized that mistake at once, but worked nonstop to complete our move in the one day promised. The moving guys were outstanding men who, except for a 15 minute lunch break, worked nonstop until 11:00 p.m. so that we could complete our move and meet our deadlines in both our old and new homes the following day. I can't say enough good about their attitudes and their care for us and our belongings. Damon, Johnny, Joe and Luis were absolutely amazing.
Response
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<div>We're so glad to have been able to complete your move and meet your deadlines. We do apologize for that inaccurate estimate. We're very thankful that our Movers/Drivers are able to adjust in situations like this and save the day! Thank you for the review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We're so glad to have been able to complete your move and meet your deadlines. We do apologize for that inaccurate estimate. We're very thankful that our Movers/Drivers are able to adjust in situations like this and save the day! Thank you for the review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Dave and Alta
Mary (contact) was courteous and explained everything perfectly. Adrian and Jake did a fantastic job. We couldn't possibly have been more pleased!!
Faye
The worst experience with a moving company how can a mover come to a clients house without any tools to take furniture apart? They expected to move a king size bed in one part? Then the 2 pieces they failed to wrap got scratched badly. Now time wise 4 hours to move 2 rooms! I am 60 and think I could have rented a truck and packed it faster than they did. Absolutely the worst experience ever! Will not recommend or use ever again!
Stu
The move did not go well. The driver said they would be moving only 3 pieces, therefore he brought a smaller truck. Well, they had only room for about three-quarters of my stuff and left a lot of items to move for myself. The movers were personable enough - and I even tipped them but overall it was just a bad experience. Stu
Response
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<div>We apologize for the miscommunication on your move. We do have it noted that you had more than 3 items to be moved, so the miscommunication was between our office staff and our Mover/Driver crew. We're very sorry that our mistake caused you unease during your move. It is not typical for something like this to happen as we do have a 96% referral rate, so we hope that in the future you give us a chance to redeem ourselves.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We apologize for the miscommunication on your move. We do have it noted that you had more than 3 items to be moved, so the miscommunication was between our office staff and our Mover/Driver crew. We're very sorry that our mistake caused you unease during your move. It is not typical for something like this to happen as we do have a 96% referral rate, so we hope that in the future you give us a chance to redeem ourselves.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jeff
Needed to sell a table. They Took the time to help with removing things to get to it after it had already been stored.
Eric
Movers were excellent responsive to our wants and care of our property. Office staff is second to none.
Linda
Overall a very positive moving experience. They delivered as promised, finished earlier than we thought, no game playing, just couteous efficient service.
-Linda
-Linda
