Reviews
Jim
We were very happy with the service and will plan on using the moving service again in about 6 months. the moving team and office staff were great.
Lindsay
Horrible experience!!!!! I’ve used two men and a truck before so I never thought I would have such problems with them. Not only was one of the movers on his phone multiple times while on the clock of me paying him, he then claimed he “twisted” his knee and couldn’t continue moving my furniture. Thsndukly my dad and husband was there to help the second mover finish the job, which at $110 an hour is ridiculous! After the last of the furniture was moved the “hurt” crew member hopped hop on his twisted knee and went over the charges with me and collected payment. NEVER. AGAIN!
Response
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<div>Lindsay, we take all of these claims very seriously and have looked into them closely. We checked both of the crew member's phones and found only communication with management for the start time and load pictures for your move. The mover with the knee problem was already wearing a knee brace since he was having some small issues so we are fairly confident that he did "twist" his knee. Our understanding is that he took no more than 5 minutes to adjust his brace and finished emptying the truck before completing the paperwork to end the job. We do apologize that your father and husband had to help with that one item at the end. We NEVER expect our customers to do that and have contingencies to prevent it, but having them step in did save some time and for that reason we did take some time off of the final bill. We're very sorry that you did not enjoy your experience, as you know, it is not typical for our customers to be dissatisfied. If you were to give us a shot we would be happy to prove to you that we are the Movers Who Care.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Lindsay, we take all of these claims very seriously and have looked into them closely. We checked both of the crew member's phones and found only communication with management for the start time and load pictures for your move. The mover with the knee problem was already wearing a knee brace since he was having some small issues so we are fairly confident that he did "twist" his knee. Our understanding is that he took no more than 5 minutes to adjust his brace and finished emptying the truck before completing the paperwork to end the job. We do apologize that your father and husband had to help with that one item at the end. We NEVER expect our customers to do that and have contingencies to prevent it, but having them step in did save some time and for that reason we did take some time off of the final bill. We're very sorry that you did not enjoy your experience, as you know, it is not typical for our customers to be dissatisfied. If you were to give us a shot we would be happy to prove to you that we are the Movers Who Care.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gabe and Mary Jo
We want to commend Joe T. and Ernest for the job they did. They arrived on time and were very courteous to a couple of 83-year-olds. We appreciated that very much. They worked steadily and efficiently on both ends of the move. We could not be more pleased with them as representatives of your company. Thank You!
Kate
The office staff was wonderful! Took care of ALL our needs, including a special moving project. The moving team was great, very kind. - Kate
Richard
I was highly satisfied with my movers. There care and handling of the furniture and friendliness was outstanding. They were diligent and knew what they were doing. We recommended them to the person that we purchased our furniture from for a cross-country move.
Marty
Just as happy with the service this time as I was the first time I used them, even though one was in Missouri, and one was in Arizona. Proves to me that its a professional service, no matter where you live. Thanks again !!!
Charlie
Overall, we had excellent service, and we are very happy. The front office was really where I had issues. I requested a quote online and was told that I would be contacted within 24 hours for an appt. After 72 hours, I had to call the office myself. The system also autocorrected my address and after confirming my correct address 3 times, Edwin arrived at the wrong address and was late. I did address my concerns with him at that time and after that, Joe and Steve took great care of us. Joe and Steve did an amazing job, and we cannot thank them enough for how efficient and carefully they handled our belongings. They really turned my attitude around about the company and made me feel confident in the choice we made. They were punctual and friendly. Really awesome guys. Thanks Joe and Steve!
Sue
Ray and Anthony arrived on time. They professional, friendly & pleasant to work with. My sister was moving from a one bedroom to my home so this was a small move. We both were pleased with the service they rendered. And we will use them in the future when her new apartment is available. Nicole in the office was great in setting the date & moving time. She promptly emailed all pertinent information following our phone conversation. Great company; I recommend them highly!
Sheila
From the start booking the move and then when the 3 movers arrived, they were on time, very courteous and very hard working. They made this move smooth and very efficient. I will actually ask for these 3 movers again.
Jackie
Great experience!! I have used your company 4 times now and you always provide excellent service. Very professional, hard workers. Take good care of packing and transporting and moving everything quickly and safely. As a single woman I also appreciate you building my bed and dining room table for me. Thank you for making my move go smoothly!
