Reviews

The younger man of the two dropped 3 boxes. He man handled everything. One time we heard glass breaking but we won’t know until we move again. Most of our stuff is in storage.

The team was friendly and moved everything within a timely manner; however, I wish they would have taken a little more time and care since I discovered damage to one of the walls in my old apartment after returning to do a final cleaning and hand in keys.

They packed and delivered in excellent time. My only disappointment was that some of my furniture got chipped (foot board of sleigh bed) and that expensive Murano glass was packed with books and some of the boxes were not labeled.

Overall I was actually really happy with the move. It was only after, when inspecting the damage done, that I started being unhappy. They scratched paint, they dinged walls, had to get the painters to retouched a lot. Also, my TV! I actually inspected it the day of the move and it looked fine but I couldn’t find the power cord. After almost a week of digging through all the boxes, found the power cord and the tv had a HUGE crack in it that was ONLY visible when turned on because the screen’s surface was fine, but it was cracked on the inside. When I called them they said there was nothing they could do. Since the refund rate is by weight, they probably only would have given me $15. For the $2k + I spent, they couldn’t even give me $15 for breaking my TV? Alright, but it cost you a customer

Mover was very nice, polite & worked hard. However they lost my piece of bed frame & now mattress is laying on the floor. Very unfortunate. I’ve let office lady know, but haven’t heard since.

3 major damages discovered so far while unpacking - none were disclosed to us by the moving staff. Shattered a vanity mirror, wrecked arms on antique dining chair, pulled electrical cord out of air hockey table entirely.

Everything was great except one black bookcase got broken beyond repair.

The movers were great. Hard working and constantly asking if we were happy. My 75 inch was broken once I turned it on the next day and they sent someone at immediately to look at. I am waiting on a resolution but, so far, so good.

I am so disappointed with the damage done to our belongings, many thinks marked fragile were broken, they are being paid for. Many pieces of wood furniture were dinged and someone stole out drill, drill bits, sockets and tips and were were told by Edwin there was nothing that could be done about this as we did not have proof or did not report these thing soon enough. I will never recommend you to anyone and will let all my friends and family know not to use you and what happened to us.

Over all experience Very Good! Really impressed with your lead guy! One minor issue: Lead man was in truck while the 2 assistants were moving front loading washing machine out of laundry into garage. Machine took a hard bump when traversing step down into garage. Just used washing machine couple days ago and machine drum appears to be out of balance, evidently from the bump. . Going to have service tech look at it. I reviewed recommend moving procedure on internet, suggest you have additional training for moving staff. The lead man seemed to be well versed on this. New Whirlpool front loading washing machine approximately 11 months old.