Reviews
Brenda
From the first phone call I made, Stephanie was so helpful, explained everything to me and promptly sent me the information and pricing I needed. The two men who moved me were so quick, careful with my items and extremely polite. I had stairs they had to move everything up to and it was not an easy task but they never complained or made me feel like it was an inconvenience to them. I would definitely use Two Men and a Truck again or refer you to friends andamp; family. Thank you!
Response
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<div>Thanks Brenda for rating us 5 stars! We appreciate your business and consider your recommendation the greatest compliment!</div>
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<div>Thanks Brenda for rating us 5 stars! We appreciate your business and consider your recommendation the greatest compliment!</div>
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Patricia
They moved my daughter last summer and I was very impressed by this company so they were the only company I considered when I was moving. They are courteous, prompt, careful, fast and their prices are reasonable! I would not hesitate to recommend them! Job well done Two Men and a Truck!!
Response
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<div>Thank you for your repeat business Patricia! We're glad all went well and wish you all the best.</div>
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<div>Thank you for your repeat business Patricia! We're glad all went well and wish you all the best.</div>
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Pat
Wyatt and Michael were awesome and put me at ease the entire time, good guys !!
Response
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<div>Thank you Pat for your 5-star rating!</div>
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<div>Thank you Pat for your 5-star rating!</div>
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Jan
MATT WAS GREAT ,THE GUY WITH NOT SO MUCH.BECAUSE MATT WAS EXCEPTIONAL THE MOVE WAS SEAMLESS
Response
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<div>Jan, we are glad you were happy with your move, though we are sorry you were not 100% satisfied with one of your movers. If you would like to share your experience with one of our managers, please feel free to reach out at 623-847-6683.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jan, we are glad you were happy with your move, though we are sorry you were not 100% satisfied with one of your movers. If you would like to share your experience with one of our managers, please feel free to reach out at 623-847-6683.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sheila
EXCELLENT overall experience! I liked the idea of a 'dedicated move'; ie., only my furnishings were transported and I had the same two people from start to finish. I liked being in touch with my movers during the interstate transport. Jerrod and Anthony were friendly, respectful and hard workers; they wasted NO time in loading/unloading. They worked very well together as a team. They worked proficiently and quietly. I was amazed at Jerrod's ability to remember where certain pieces of furnishings were placed from one location to another. My only suggestion would be to provide them with more training in unpacking. However, this was the first time I had ever requested unpacking so I didn't know exactly what to expect; I give them the benefit of the doubt in that area.
Response
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<div>Sheila, we are so glad you had such an amazing experience! We truly try very hard to ensure we exceed customers' expectations, so we're happy that you're happy!</div>
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<div>Sheila, we are so glad you had such an amazing experience! We truly try very hard to ensure we exceed customers' expectations, so we're happy that you're happy!</div>
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Ann
Overall the experience was OK. The movers showed up on time and were efficient. It wasn't until recently that I discovered some damage to a leather Eurolounger (fold-out sleeper). I will be contacting the local office to see about some compensation / refund for repairing the damage to that piece of furniture. I have photos.
Misty
I cannot say enough good things about my experience. Nicole was excellent explaining everything. Xavier and Levi were superb! They were positive, professional, extremely helpful, and moved fast. I was and am still amazed at how quickly and efficiently they worked. I never heard a negative comment from either of them during our move. They also were communicative explaining their plan and providing updates throughout the process. Incredible team that made for a very good experience. Thank you Nicole, Xavier, and Levi! You guys and gal are rockstars!!!!
Response
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<div>Thank you so much Misty for your kind comments. We are glad all went well and wish you all the best.</div>
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<div>Thank you so much Misty for your kind comments. We are glad all went well and wish you all the best.</div>
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Brian
The truck was too small, which required the men to make two trips, and added approximately 1-1/2 hours (traveling back and forth) to their day (which, I was charged for). I feel that because Two Men and a Truck came out and conducted an on-site survey prior to the move, they should have brought a larger truck which would have eliminated the need for this additional time, and because of the fact that they didn't, I shouldn't have received this additional 1-1/2 hours charge. I asked to me contacted by the Phoenix Operations Manager to discuss this, and I am still waiting to receive his call. Very disappointing...
Response
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<div>Brian, thank you for your comments. We are sorry to hear you were not happy with your experience a few days ago, and assure you that customer satisfaction is always top-of-mind with TWO MEN AND A TRUCK. After reviewing your concerns with our staff, we would like to point out that your original estimate showed our truck was estimating about 85% full based on the items you told our In Home Consultant would need to be moved. On the day of the move, there were items added to the inventory list, which caused our truck to fill up, and require a second trip. Had we known you wanted to move these items ahead of time, we would have recommended adding a second truck to make your move go more smoothly and quickly. Our Operations Manager Chris is going to reach out to you, if he has not already.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Brian, thank you for your comments. We are sorry to hear you were not happy with your experience a few days ago, and assure you that customer satisfaction is always top-of-mind with TWO MEN AND A TRUCK. After reviewing your concerns with our staff, we would like to point out that your original estimate showed our truck was estimating about 85% full based on the items you told our In Home Consultant would need to be moved. On the day of the move, there were items added to the inventory list, which caused our truck to fill up, and require a second trip. Had we known you wanted to move these items ahead of time, we would have recommended adding a second truck to make your move go more smoothly and quickly. Our Operations Manager Chris is going to reach out to you, if he has not already.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marianne
the moving team - the packers - loaders-movers- were excellent and worked hard andamp; fast.
The manager of the company not so. He sent the packers out without supplies of boxes needed for packing - they had to come from the other side of town. Until they arrived all the packers (3) had to wait and only do with what they had - only small boxes. After calling him about the
problem and why he sent the packers without the boxes for me to pay, he agreed to an adjustment Without my phone call, I would have
had to pay for time they were waiting - which is outrages.
The manager of the company not so. He sent the packers out without supplies of boxes needed for packing - they had to come from the other side of town. Until they arrived all the packers (3) had to wait and only do with what they had - only small boxes. After calling him about the
problem and why he sent the packers without the boxes for me to pay, he agreed to an adjustment Without my phone call, I would have
had to pay for time they were waiting - which is outrages.
Christine
Everything was great!! My only complaint is the $75 valuation fee that I paid and later learned was optional. I would have liked to know this prior to the move as I would have declined the additional charge.Thank you.
