Reviews

03/28/2018

Emily

stars
The movers did not want to be there. They claimed to work faster if they hadn't worked 14 hours the day before. This is not my problem but I ended up paying for movers goofing off, sitting down and working when they wanted to do so. I had to babysit them to ensure they were moving forward. Poor attitudes, unprofessional and disrespectful of my time and belongings.
Response
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<div>Emily, we are very sorry to hear that we did not meet your expectations. Often our movers do work long days, but they also know this is a requirement. In these cases, we try to schedule a lighter job for them the next day, though it is not always possible. Regardless, they should not be complaining, and they usually do not. We apologize for your experience and have passed your comments along to our manager.</div>
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03/28/2018

Jac E

stars
Brendon and John were excellent. They were helpful, courtious, thoughtful and patient. I would hire them again in a heartbeat. Their workers on the delivery end were not able to help them. They just dug in and got the job done anyway.
03/28/2018

John

stars
Nicole handled all the office/up front affairs vey well. Took the time needed to get things going and was quickly available if I had questions. When I needed a last minute schedule change, the office staff handled it within minutes. The entire moving team was very courteous, explained everything well, was careful with our furniture, asked questions when needed, and were efficient with the entire process. The entire move was handled carefully and efficiently, and came in under the estimate. Two Men and a Truck will get my full recommendation to others who are moving.
Response
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<div>John, thank you for choosing TWO MEN AND A TRUCK Mesa! We are so happy that YOU are happy! Thank you for the 5-star rating.</div>
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03/28/2018

Danielle

stars
I would definitely use them again. The two men that helped with my daughters move were professional, friendly, took very good care of her belongings, and were a pleasure to work with.
Response
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<div>Thank you Danielle for the 5-star rating! We are glad all went well with your daughters&#39; move and hope to work with you again soon.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/28/2018

Sylvia

stars
The schedulers in the office explained everything thoroughly beforehand. Their estimate was almost exactly right on. The movers were on time, very nice and helpful. Everyone made this move very easy for me. I would use this service again in the future.
Response
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<div>Thanks Sylvia for the 5-star rating! We do try to make the move as easy as possible for our customers. We look forward to working with you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/28/2018

Lark

stars
We greatly appreciate the professional and friendly service both office staff and movers provided us yesterday during our move. We will be referring andamp;acirc;€œTwo Men and Truckandamp;acirc;€ to all of our friends because of your staffandamp;acirc;€™s excellent service. Thank you for being the muscle behind our move.andamp;Acirc;andamp;nbsp;
Response
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<div>Lark, we are so glad all went well with your move. We truly appreciate your recommendation!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/27/2018

Joe

stars
We had used this office before and the guys were familiar with the care facility and we needed to make an extra stop to pickup furniture before the final destination. They were very prompt and took the extra time to ensure our satisfaction. The office staff was great as well, would recommend (and have recommended) again. Thanks
Response
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<div>Thank you so much Joe for choosing TWO MEN AND A TRUCK Mesa! We are often moving people into senior care facilities, and we understand the special care our seniors require. We are glad all went well and hope to work with you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/27/2018

Donald

stars
I did not realize the TIP was automatically added to the cost. I think that was a bit steep.
Response
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<div>Donald, the tip is not automatically added to the final cost. We apologize if there was any confusion - a manager will be reaching out to you if they haven&#39;t already.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/27/2018

Travis

stars
Movers we're professional, made sure they had gotten everything multiple times, offered to place things in certain areas and offered to swap my washer and dryer unit.
Response
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<div>Thank you Travis for the 5-star rating and review! We pride ourselves in customer service so we&#39;re glad all went well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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03/26/2018

Yaman

stars
The 3 crew nick, Chris and Jordan did excellent job the only thing was the Ikea wardrobe one of the door is not opening after the installation if someone can come back to fix it that would be great. The crew worked very hard to get the job done as quickly as possible. They were patient and professional I would definitely recommend their services to anyone who needs local move. Thank you guys!
Yaman S.
Response
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<div>Thank you Yaman for bringing this to our attention. One of our Managers will be reaching out to you regarding this issue. We appreciate your 5-star rating!</div>
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