Reviews
Therese
I can't say enough about both days/crews. These guys are simply amazing. Polite, kind and respectful. They made our move a pleasure. They worked so hard. Never wasting time. They truly worked well as a team. Two Men and a Truck...my moving company for life. What an incredibly hard job in Arizona with the heat....these guys soldiered on. I want explain my good on the uniform. The the crew was clean and dressed well. However, they would be better served in a cotton shirt and sleeveless in this heat. Thanks for everything.
Robert
They were fast, careful, thoughtful, and considerate. Excellent moving team.
Neil
All good. My 2nd time using your company. The guys were efficient and friendly. No problems.
Lois
We were not as happy with our service this time as in the past. Kendall was very courteous, friendly, and professional. Andre, however, started off on the wrong foot as far as we were concerned. He was friendly, a bit too familiar, and he began talking about tips early in our interaction--very un-professional, in my opinion. He talked too much compared to Kendall and our other previous movers. He was talking on his telephone about what sounded like personal matters quite a bit. We did not think that Andre did his share of the move. Kudos to Kendall. Andre? not so much.
Response
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<div>Lois, we are very sorry to hear about your experience with this moving team. We have already addressed your issues with the employees and reminded them that it is against our policy to ask for tips. We would like to express our deepest apologies for the lack of professionalism and ensure you that this is not typical practice for our movers. We do hope that you will consider using us in the future so we can show you how we live up to our reputation.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Lois, we are very sorry to hear about your experience with this moving team. We have already addressed your issues with the employees and reminded them that it is against our policy to ask for tips. We would like to express our deepest apologies for the lack of professionalism and ensure you that this is not typical practice for our movers. We do hope that you will consider using us in the future so we can show you how we live up to our reputation.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kristen
My experience this time was unacceptable. The movers were an hour late and gave me no courtesy call, I thought they forgot about me. One of the movers had a bad attitude because it was his last move of the day while the other one was trying to get everything done. They didn't have the right tools and they were really slow this time around. They didn't wrap any of my stuff like last time. It was just a very stressful experience.
Response
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<div>Kristen, we are deeply sorry that you did not have anything other than a fantastic experience with our company. We have addressed your issues with the team and reminded them of our policies which were evidently disregarded during your move. One of our managers will be reaching out to you if he has not done so already, however if you would like to, we invite you to call us at 480-804-0900 to discuss this further. Again, our apologies.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kristen, we are deeply sorry that you did not have anything other than a fantastic experience with our company. We have addressed your issues with the team and reminded them of our policies which were evidently disregarded during your move. One of our managers will be reaching out to you if he has not done so already, however if you would like to, we invite you to call us at 480-804-0900 to discuss this further. Again, our apologies.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Betty
Scott and Zack were just awesome. Two of the nicest guys you'll ever meet. Very professional and FAST! They took great care of my belongings and so respectful of the time they took to get the job done as fast as possible to get me a great price. I used the service 3 years ago and it was great then and they're great now. I always recommend Two men and a truck to anyone moving. AWESOME!
Gerry
Things started out great as your company rescued me from my poor planning. Due to my current home and new home closing on the same day I had your company keep my belongings overnight and deliver them the next afternoon. I had two issues. The first is that the movers damaged the stucco on my new house when they brought in the couch. There were also marks on a hallway wall from either the washer or dryer when trying to move them into the laundry room. I was able to get the home builder to repair the damaged stucco and repaint the wall within 24-hours of my communication with them.
The second issue is the billing cost. The person explaining the bill said he had to charge me from 10:30AM on the second day even though they did not arrive until around 1:30PM. Why is that?
Gerry Nichols
The second issue is the billing cost. The person explaining the bill said he had to charge me from 10:30AM on the second day even though they did not arrive until around 1:30PM. Why is that?
Gerry Nichols
Ben
I have moved 5 or 6 times. These guys were the best by far.
Dawn
Your movers worked hard and fast. They kept me in the loop every step of the way Kendall S and Dre G were Professional and everything that you could ask for on a day that is stressful and already filled with many emotions. Thank for the wonderful help!
Alison
Stephon was a beast! I don't think he stopped moving once and he was so fast. All 3 had great attitudes and were great workers. I am so glad I went with y'all!
