Reviews

Jason (That was his name I believe) was great. He was quick on his feet and friendly. The other mover was pretty useless. In the time that his partner could go up and down the stairs twice he inched up and complained about his back hurting. I have a herniated disk in my back (Hence why I hired movers) and I was moving items right along with them. I purchased a mattress cover but ended up with black all over the ends.

I feel like I hired a man and a quarter (and that’s being generous) I would highly recommend that Jason gets a new partner... because he did 80% of the work.

The attitude of the lead guy (Hunter) was the main problem. He actually laughed when I brought up there were more damages to our bar stools. Related to the damages—-There were very heavy black stains on a sleeper couch and 6 kitchen table chairs and also 3 matching bar stools. All items were in pristine condition prior to moving. Two Men did have a cleaning company come out 2 days later to clean them however the couch didn’t come completely clean. This was a huge disappointment considering our past great experience using them, albeit in a different state. I would stay away from them here in Phoenix at the very least.

It’s was a difficult job - however I did try to express the job and all my concerns before booking. The truck wasn’t able to go up the drive and it didn’t have a lift like I had requested. Had to wait for them to get another truck. The guys were frustrated and threatened to leave my stuff in the middle of the street and leave despite strangers walking by offering to help. A manager showed up- didn’t even introduce himself and say one word to me. The property got damaged and he ignored it. Didn’t offer an apology or anything. Very rude. I asked for a call Saturday. Wednesday still didn’t receive one so I called - was told they would call back Friday. It’s monday still no call. Unprofessional!!!!

We had 3 movers come out, we had tons of boxes and large furniture. They handled the furniture with ease packing to protect it then unpacking at the destination. They were efficient and hard working. They asked me if there was anything they could move or do before they were done. It was amazing and well worth the money. Thank you.

The packing service and was disappointing. Very little protection and wrapping was used. One member of the team was argumentative. 3 pounds chocolate was packed. Why? bar. They were melted and taken by the team as evidence. They were hard workers and accomplished a lot in the timeframe that they had. I wished they would have been better at packing our belongings, using common sense and interacting with my family. We have completed the form that was emailed to me to be reimbursed for the damage. I have heard from no one.

The crew arrived early, which was great, for the most part they took good care of my furniture. What they did was drop and scratch up a couple pieces of furniture, 1 kinda bad (office desk), the other was they were just in a hurry and didn't pay attention, office filing cabinet, my cloth couch they dragged through the door way which got it really dirty, they didn't wrap it up like the leather couch. But for the most part they did a good job. I would use them again, but next time I'd ask them to be more careful with ALL of my belongings.

Quoted 4.5 hrs per CSR rep. but took 9 hrs!

Movers broke a tile on the floor of the new home and when assembling the bed they did so very loosely; to the point where moving the bed slightly broke the frame. The movers should have checked the stability of the bed if your company offeres it disassembled and reassembled. To that point, the movers were not equipped with adequate tools to take down beds. They had to ask us for tools and realistically should have a set of company-provided power tools to shave off time and keep customers happy and within their expected quote. There are also a few dings in walls but that's nothing.

The movers were polite, awesome guys. They worked diligently. They likely don't get paid enough for what they have to deal with and should get raises.

The movers were in too much of a hurry to get done once we were at our destination. They did not level my washing machine and a foot was broken off of an antique stereo cabinet.They were very nice when packing my house. But in too much of a hurry to unload my property. I was a bit dis appointed.

Two pieces were damaged. Not sure how we will repair them.
Both had large chips in wood.

All went well, really well.
One small ding on kitchen table. The move was done on Saturday and on Monday a gentleman was dispatched to fix same. It doesn't get any better than that.