Reviews
Julie
Moving team was great, office was not. They TEXTED instead of called me 15 minutes before my move was to start to say they were rescheduling me (causing me to miss a funeral). Did not explain that valuation was insurance. Not communicative. Only emailed terms over the day before. I’ve used you guys before but will be looking elsewhere.
Response
Thank you for your feedback. While we're glad to hear the moving team provided a great experience, we're very sorry to learn that the office communication fell short of your expectations.
Being notified of a schedule change just minutes before your move, especially when it caused you to miss a funeral, is understandably frustrating. We also apologize if we did not clearly explain the valuation options and for any confusion regarding the paperwork and communication leading up to your move.
Your comments are important to us, and we've shared them with our management team so we can review what happened and identify opportunities to improve our communication and scheduling processes.
We appreciate the opportunity to have served you in the past and are sorry that this experience did not reflect the level of service you expected from us. Thank you again for taking the time to share your concerns.
Being notified of a schedule change just minutes before your move, especially when it caused you to miss a funeral, is understandably frustrating. We also apologize if we did not clearly explain the valuation options and for any confusion regarding the paperwork and communication leading up to your move.
Your comments are important to us, and we've shared them with our management team so we can review what happened and identify opportunities to improve our communication and scheduling processes.
We appreciate the opportunity to have served you in the past and are sorry that this experience did not reflect the level of service you expected from us. Thank you again for taking the time to share your concerns.
Tina
Bobbie in the office was great and was available to help if needed.
The moving team of Lamar and Jay were outstanding.
The moving team of Lamar and Jay were outstanding.
Response
Thank you for your kind review! We're delighted to hear that Bobbie was helpful and available to assist throughout the process. We're also proud to hear that Lamar and Jay provided outstanding service on moving day. We'll be sure to share your compliments with the team. Thank you for choosing TWO MEN AND A TRUCK!
Caryn
Demarkus, Dawson, Austin, and Eric were the most helpful with our move. They work so well together, are quick, polite, and were just so very helpful. I appreciate this team so much, we were glad to have such a great group of help for our move. They moved about 17 pallets (unpacked them all) and moved multiple large items (nurses bed, large white board on wheels, television cart, and television
Response
Thank you for your wonderful review! We're so glad to hear that Demarkus, Dawson, Austin, and Eric provided such an outstanding moving experience. Moving 17 pallets, unpacking them, and safely relocating large specialty items is no small task, and we're proud to hear the team handled it with efficiency, professionalism, and a positive attitude. We truly appreciate your kind words and will be sure to share your feedback with the crew. Thank you for choosing TWO MEN AND A TRUCK!
SHELLY
Our team was fantastic!!!!
Response
Thank you Shelly! Glad you great a fantastic experience with our team here at TWO MEN AND A TRUCK®
Nadine
I requested pack and move and I was advised to just order a move. I needed both. Following advice from your team, my largest item was not prepared to move. I had to pay someone else to move it. Most importantly, there was no flexibility to accommodate me for the missteps your team made through the process and then an insincere, “all the best with your move” sign off. Very disappointing experience
Response
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
Based on your comments, it sounds like there may have been a misunderstanding regarding the services requested. We would have been happy to provide packing services had we understood that was needed, and we regret any miscommunication that may have occurred during the planning process.
We also understand your frustration with having to make alternate arrangements for your item and that you felt your concerns were not adequately addressed. Feedback like yours helps us identify opportunities to improve our communication and customer experience.
Thank you for bringing this to our attention, and again we are sorry this didn't go as planned.
Based on your comments, it sounds like there may have been a misunderstanding regarding the services requested. We would have been happy to provide packing services had we understood that was needed, and we regret any miscommunication that may have occurred during the planning process.
We also understand your frustration with having to make alternate arrangements for your item and that you felt your concerns were not adequately addressed. Feedback like yours helps us identify opportunities to improve our communication and customer experience.
Thank you for bringing this to our attention, and again we are sorry this didn't go as planned.
Ryan
The movers we had were eager to work and very polite. They moved all our furniture in a timely manner and took great care in moving and transporting.
This was our third time using them to move, and I’m still very impressed with the quality of service!
This was our third time using them to move, and I’m still very impressed with the quality of service!
Response
Thank you for your continued trust in TWO MEN AND A TRUCK! We're honored to have helped with your move for the third time. It's wonderful to hear that your movers were polite, hardworking, and handled your belongings with care while completing the move efficiently. We truly appreciate your loyalty and look forward to helping you again whenever you need us!
Theresa
The two men were friendly and worked well as a team. They made sure walls and floors were not damaged.
Response
Thank you for your review! We're glad to hear your movers were friendly, worked well together, and took great care to protect your walls and floors throughout the move. We appreciate your feedback and thank you for choosing TWO MEN AND A TRUCK!
Cheryl
They were prompt, professional and careful with our furniture. I will use them again.
Response
Thank you so much for the great review! We’re glad to hear the team was prompt, professional, and took great care of your furniture throughout the move. We truly appreciate your support and look forward to helping you again in the future!
Mickinzie
Travis & Alec were great. They didn't waste time they made my move easy.
Response
Thank you so much for the kind feedback! We’re so glad to hear Travis and Alec made your move easy and efficient. We truly appreciate you choosing TWO MEN AND A TRUCK and will be sure to pass along your compliments to the team!
Kristina
Red and Brett were incredibly professional, kind and hard working. I believe they understood our move was emotional. Their approach was so appreciated.
Response
Thank you so much for your kind words. We understand that some moves carry a lot of emotion, and we’re so glad Red and Brett were able to provide the care, professionalism, and support you needed during the process. We truly appreciate you trusting us with your move and will be sure to share your feedback with them!
