Reviews

08/16/2018

Rashad

stars
Left my couch sitting outside my door, job didn’t get finished. I had to help move the couch upstairs and they left it in the hallway because it wouldn’t fit. Didn’t bring other cushions for seats I have, also didn’t put together a crib that they took apart just left in the room unassembled. Overall for the money I paid the job was uncompleteed and that is unacceptable.
Response
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<div>Mr. Johnson,<br/><br/>We are sorry to hear about your experience. Moves should never be done without customer representation, and we accept that responsibility of not communicating that well enough. We know you&#39;ve spoken to our General Manager and hope everything is being taken care of. Our Tuscaloosa franchise was kind enough to help with the sofa, and we hope that experience was a good one. Again, we apologize, and we hope you&#39;re getting settled into your new home.</div>
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08/15/2018

Elena

stars
Mo and Dre were awesome! Very respectful and hard working.
Response
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<div>Elena -- Thank you so much for the stellar review! We love to hear when our customers&#39; expectations are exceeded! We&#39;re pleased to know you found Mo and Dre to be polite, perfect gentlemen. We&#39;re so happy you made the decision to utilize TWO MEN AND A TRUCK for your recent move - we appreciate your business and your feedback. Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/14/2018

Laura

stars
Office staff and everyone I dealt with was friendly and professional. Ran into a few snags with some power lines running across my driveway and how to deal with that but it all worked out well. The guys that did the actual moving of my belongings were great. Very efficient, polite and friendly. They had a few tight places to work around and they did a great job.
Response
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<div>Laura -- We are so happy to hear that the movers were helpful and took care of your every need and were able to figure out the power line situation! Thank you for choosing TWO MEN AND A TRUCK for your move - we appreciate your business and your feedback! We are always here if you need any help with moving in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/14/2018

Jim

stars
Movers were on time, efficient and nothing was damaged. That’s what I expected.
Response
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<div>Jim -- Thank you so much for taking the time to write a review of your moving experience with us. We are so pleased to hear you thought the movers were top notch. We appreciate your feedback and your business. Have a wonderful day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/14/2018

Fredrick

stars
The movers were great and took good care of my property. Had a little miscommunication. The office personnel said they would contact me but didn't tell the drivers and the drivers arrived before I did. Other than that, It went very well.
Response
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<div>Fredrick -- Thank you for taking the time to write a review. We are happy to hear the move went smoothly after that bit of miscommunication. If there is anything we can do to help you in the future as far as packing and moving goes, we are at your service!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/13/2018

Renate

stars
Your website made it easy to do business and your customer service was great. I almost went with another company but they did not get back to me on a timely basis and didn't even have an item list! Your website was easy to use, the movers were on time and very professional and last, but not least, your customer service agent, Sara was great! She was always helpful and I never felt like I was asking too many questions. Most importantly, I felt like my items were in safe hands. I haven't moved in a long time so I was very apprehensive about the whole process but your team relieved me of all that tension. I have told many people about my experience and I will use you again if needed.
Response
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<div>Renate -- Thank you for your review and your business! We are always happy to help relieve the move-day stress. Thank you for allowing us to be your movers after not having moved in a long time - we&#39;re honored you chose TWO MEN AND A TRUCK. We&#39;re also happy to hear Sara did an excellent job answering all your questions and keeping up with our &quot;Movers Who Care&quot; motto. We are always here if you need any help with moving in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/13/2018

Donna

stars
Josh and Darius were outstanding. They were very polite and professional and smiled during their visit. We really enjoyed them.
Response
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<div>Donna -- We&#39;re so happy to hear that the movers, Josh and Darius, proved that we are the Movers Who Care. It means so much to hear feedback from customers that the movers conducted themselves professionally and were pleasant to be around. Thank you for your business. Enjoy your day!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/13/2018

Ginger

stars
The two young men who delivered my couch and put it together were on time, courteous, hard working, smart, careful, and efficient. Everything went smoothly and without any problems. They would definitely be my first choice as movers again. The women I spoke to in the office to set up the delivery were very helpful and clear, made the terms easy to understand, and were prompt with answers. Thank you all for the easy, pleasant experience. If I need help again, I will choose Two Men and a Truck.
Response
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<div>Thank you, Ginger, for the great review! We&#39;re so pleased to know you found our staff and movers to be efficient and courteous. We&#39;re happy we were able to accommodate your move request and we hope we will have the opportunity to work with you again in the future. Thank you for your business!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/11/2018

Gail

stars
The men were wonderful to work with. They know their job and how to do it. They were proficent in their job and very friendly. They are good ambassadors for 2 Men and a Truck. We would reccomend and use your company again.
Response
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<div>Gail -- Thank you so much for the 5-Star review! We&#39;re pleased to know that movers had awesome attitudes and proved we are the &quot;Movers Who Care!&quot; We&#39;re so happy you made the decision to utilize TWO MEN AND A TRUCK for your move. Not only do we appreciate your business, but we are also grateful that you are willing to recommend our services to friends and family. Referrals are the best compliment we can receive &ndash; thank you! We&#39;re here for you next time you need to move!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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08/10/2018

Lori

stars
I had to move my old family piano to my daughter’s house. Two men and a truck sent three men to move it. They arrived right on time. The men wrapped the piano carefully and meticulously, loaded it onto the truck and unloaded it at my daughter’s house just as carefully as they had packed it. Since the piano was a sentimental piece, I was thankful that they took such care in wrapping and moving it. The men were efficient and quick, and therefore took less time than I had estimated..... less cost! After they left each house they carefully set everything back in place, and they did not let the cat escape!
Response
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<div>Lori -- Thank you for this great 5-star review of your recent move! We&#39;re happy we could help move your family&#39;s piano into your daughter&#39;s place. We&#39;re also excited to know the movers took great care to wrap the piece and move it quickly, yet efficiently, and could save you a bit on time and money- and keep the instrument and cat safe! Thank you for choosing TWO MEN AND A TRUCK. We hope we will have the opportunity to work with you again in the future!</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77716/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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