With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their top rated TWO MEN AND A TRUCK® moving experiences.
Barry
The best thing I can say about 2men and truck is they showed up as scheduled.The cost was higher than estimated.The movers were rough bumping items together door faces dropping etc.The movers didn't even have tools they had to use my tools.Were in a hurry to leave getting you to sigh a statement about damages before insecting items for damages dents scratches.Will never use again or recommend.
Response
Thank you for taking the time to leave us your feedback. We sincerely apologize that your recent moving experience did not meet your expectations, and we are truly sorry for the issues you encountered.
We're glad to hear that our team arrived on time, but we deeply regret the difficulties you faced regarding the final price being higher than estimated, the crew being unprepared and not having their tools, and your perception of them being rushed. This is certainly not the standard of service we aim to provide.
We have thoroughly investigated your feedback internally.
As a result, we have retrained our newer driver on the critical importance of performing a revision when a move is expected to exceed the original estimate, ensuring full transparency with our customers. Additionally, we have reinforced with our entire crew the necessity of being fully prepared with all proper tools for every job and ensuring careful handling of all belongings.
Your satisfaction is incredibly important to us, and we are committed to learning from your experience to improve our service. We would appreciate the opportunity to discuss this further with you directly. Please contact us at your earliest convenience so we can address your concerns more personally
We're glad to hear that our team arrived on time, but we deeply regret the difficulties you faced regarding the final price being higher than estimated, the crew being unprepared and not having their tools, and your perception of them being rushed. This is certainly not the standard of service we aim to provide.
We have thoroughly investigated your feedback internally.
As a result, we have retrained our newer driver on the critical importance of performing a revision when a move is expected to exceed the original estimate, ensuring full transparency with our customers. Additionally, we have reinforced with our entire crew the necessity of being fully prepared with all proper tools for every job and ensuring careful handling of all belongings.
Your satisfaction is incredibly important to us, and we are committed to learning from your experience to improve our service. We would appreciate the opportunity to discuss this further with you directly. Please contact us at your earliest convenience so we can address your concerns more personally
Katie
Our moving team was so fantastic!! Friendly, professional, careful and efficient!
Response
Thank you Katie! We appreciate the kind words and your business!
Beth
I was so appreciative of the care and hard work the team provided. The team leader, who I believe his name was Marcus, kept us updated, checked to see if we had questions or additional needs frequently. He made the move less stressful and extremely smooth for us. He showed competent leadership skills. One mover had to be released from the job but was quickly replaced. I was impressed when
Dave
From the very beginning of the phone call to get things started the young lady on the phone was very polite and patient. The emails are helpful. The 2 young men that called to say on their way, arriving on time, and caring for my personal things where outstanding. Always keeping me informed of what they where doing. When arriving to the final destination everything was smooth and would use again
Brooke
Jarvis, Merlin and Gesnick great to work with. Ran 2 hours over exact reverse move 2 years ago. Office confirmed I didn't need to remove clothing from dressers, movers asked me to, resulting in wrapping drawers, putting them back in etc. Extra time attributed to "extra long sidewalk" and "3 heavy items" - same exact from prior move, same items - not right. Other than that, overall happy.
Response
Thank you for your feedback! We are happy to hear your team did a great job. Let us know if you need a junk container dropped off or haul away services!
Denise
Outstanding service from first online quote to the empty truck pulling off. Responsive. Transparent. Thorough. Friendly and upbeat. VERY CAREFUL with my belongings. Very efficient use of time- did not use all the time I booked and I was prorated on the spot, zero hassle, excellent customer service. Basically, best move ever - and I’ve moved over 5 times in the past 11 years. Worth. Every. Penny.
Response
We are happy to hear you had a great experience! Thank you for your feedback, Denise! We now offer junk removal if you need a free quote let us know!
Lynne
We were so satisfied with the quality of service with the office staff and the movers that we wish we could give your company more than 5 stars!!!
Response
Lynne, thank you for your kind words and for choosing your Movers Who Care®!
Michael
Martin, for the second time in five months, spearheaded my move. The man is just a professional and one of the hardest working people I have encountered. Great work ethic and better with letting me explain what I needed. Kudos Martin!!!
Linda
Excellent service, very timely!
Response
Thanks Linda! Fast and friendly service is what we excel at here at TWO MEN AND A TRUCK® Houston NW. We can't wait to help you again when you need us.
Susan
Both guys were very nice and respectful. They were hard-working. The one thing I would recommend is that you have the same equipment on every truck. One of the movers said that because they don’t know what truck they will have on any given day, they don’t know what equipment they will have. They really need the kind of equipment that help helps them move very heavy washing machines with belt strap
