With a mission of Moving People Forward® to their next steps in life, we're proud of our 96% referral rate — which means most of our customers would refer us to friends and family for their upcoming moves. See what our customers have to say about their top rated TWO MEN AND A TRUCK® moving experiences.
Rosaria
One of the moving men was incredible. He was such a nice man, and he was working very very hard, but the other one I had to keep on him and the other one, the nice man had to go behind him and do everything again because she didn’t do anything right. And as I was unpacking today, my 55 inch TV must’ve been dropped because it was broken. I only just found this out today so I didn’t put in a complai
Response
Hi Rosaria,
Thank you for taking the time to share your feedback. We truly appreciate your kind words about one of our movers and the effort he put into your move.
We’re sorry to hear that parts of your experience didn’t meet expectations. After reviewing the job details, we’d like to clarify a couple of points for transparency. There was a brief miscommunication regarding the placement of one wardrobe box, which was immediately addressed on-site, and both team members worked together throughout the move.
Regarding the television, our records indicate that it was already packed and stored prior to our team handling the move. Because of this, we unfortunately would not be able to assume responsibility for damage discovered after delivery.
We also want to note that a complaint was submitted to our corporate office, and our team has already followed up accordingly.
That said, we always take feedback seriously and use it to improve. We appreciate the opportunity to serve you and wish you the best in your new home.
Thank you for taking the time to share your feedback. We truly appreciate your kind words about one of our movers and the effort he put into your move.
We’re sorry to hear that parts of your experience didn’t meet expectations. After reviewing the job details, we’d like to clarify a couple of points for transparency. There was a brief miscommunication regarding the placement of one wardrobe box, which was immediately addressed on-site, and both team members worked together throughout the move.
Regarding the television, our records indicate that it was already packed and stored prior to our team handling the move. Because of this, we unfortunately would not be able to assume responsibility for damage discovered after delivery.
We also want to note that a complaint was submitted to our corporate office, and our team has already followed up accordingly.
That said, we always take feedback seriously and use it to improve. We appreciate the opportunity to serve you and wish you the best in your new home.
Madeleine
The crew was professional and kind. They made sure our items were packed up and moved with care. The entire experience helped ease a lot of our moving stress. It was great and we will use them again in the future as needed.
Wendy
From the friendly office staff to the professionalism and hustle from the movers, I couldn't be happier!
Cassidy
The moving team was wonderful. They were professional, showed up on time, and worked quickly while still taking care of our items. I would definitely recommend or request the team I had again.
Serena
When I made the reservation, I wanted to pay for the full amount. I was told it looks small and shouldn't take more than one hour. After an hour and a half I had to go to the truck and ask if they were done with the big stuff, as they spent more time in the truck talking. Then they put a hole in one of my cabinets. And instead of paying 690 (estimate) I paid 773. Not at all happy
Jesse
The move went well. We were estimated to be moved with two trucks, but we didn’t get it all. We have to book another day. Packing was okay…my wife was present for that day. There were several items/cabinets left unpacked.
Response
We are glad your move went well! We'd be happy to discuss the execution of your move and the items that were not packed. Feel free to give us a call at (423)-893- 3450.
Michelle
All of your representatives were thorough and great to work with. The entire process was transparent and easy. The movers themselves were polite, careful, and hard working. The pricing was clear and extemely fair. We would definitely use your company again.
Response
Thank you for your feedback! We are happy to hear your team did a great job. Let us know if you need a junk container dropped off or haul away services!
Jeffery
Wrote my address down wrong and guys went to wrong address. When they got there did not have liftgate truck and had to get another truck to come out and I still had to pay for full time. I was told I would only have to pay for first truck. They got there at 12 and they were done at 2pm?? But I paid 715.00
Response
Jeffery, we apologize for the inconvenience. Please give us a call at 616.245.9200 to resolve the issue.
Jane
We used them twice in a month. Both teams were kind and professional. The office staff kept us apprised of updates. The second move was somewhat of a crisis situation with little time to prepare. They were great regardless and we were very happy with them. The 2cman crews both times were wonderful young men. The admin is great too.
Pam
Only drawback was too many texts , emails, phone calls. Could have been streamlined.
Otherwise fabulous work at a reasonable price.
Otherwise fabulous work at a reasonable price.
Response
Thank you Pam, for your wonderful feedback! We're thrilled to hear that your move went smoothly and that our team met your expectations. Thanks for choosing TWO MEN AND A TRUCK®!
