Reviews

02/25/2018

Jamie

out of 5 stars
1) you canceled on the original move date and time. You let me know less that 15 minute prior to the scheduled start time.
2) you were late for the rescheduled date and time.
3) we were contracted fir 3 men. You showed up with 2.
4) the truck they brought was the wrong size (small van, not even a moving truck at all). The van had no runners or other required equipment for the move.
5) we had to wait another hour for the appropriate size truck/equipment to arrive.
6) due to all the problems and errors the office staff promised a break in price which was never offered/honored.
7) even the moving staff that came out said andamp;acirc;€œI told them (bosses) this truck was not going to be big enough.andamp;acirc;€

I would not recommend your services to anyone.
Response
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<div>Hello Jamie,<br/>We sincerely apologize for not being able to provide you a great moving experience. We can assure you that with a 96% referral rate, this is not the norm. Please contact us at 703-639-0553, we would be more than happy to discuss what happened on our end and ways we can better assist you. Thank you!</div>
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02/25/2018

Tamara

out of 5 stars
I was extremely happy with the in-house furniture move they completed. There was some confusion between what Corporate told me the local office could do and what the local office movers were capable of. The movers explained the miscommunication and took ownership. Clint and his movers have excellent customer service skills and I will definitely use them when I have more furniture to move.
Response
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<div>Hi Tamara,<br/>We are so pleased to hear that our professional team was able to create a great move experience for you. We do apologize for the lack of communication on our end. However, our team undergoes intense training so that we are fully prepared for every move and can easily take on any task.</div>
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02/20/2018

Megan

out of 5 stars
The three movers were EXCELLENT. They showed up and completed my move in a timely fashion.
Response
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<div>Hello Megan,<br/>thank you for taking the time to leave a review, we truly appreciate it! We hope that you are settling into your new home well.</div>
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02/19/2018

Louise

out of 5 stars
Great staff and movers were professional, efficient and courteous.
Hope they return when I need the furniture placed back where it belongs after floors are completed.
Response
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<div>Hi Louise, we are so pleased to have been able to provide you with such a great experience. If you need any future assistance, we would be more than happy to help! Have a great day!</div>
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02/18/2018

Emily

out of 5 stars
This was my second time using Two Men and a Truck, and I was once again extremely satisfied. I will be recommending you to others and will use you for any future moves. Thanks!
Response
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<div>Hello Emily, thank you for making us your preferred moving company! We are so pleased to hear that our team is always able to exceed your expectations. Best wishes in your new home!</div>
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02/17/2018

Joseph

out of 5 stars
Crew was prompt, courteous, and experienced. Outstanding job wrapping and handling the marble 2 sink vanity. Crew was helpful and friendly, focused on doing the job right. Would rehire without any reservation.
Response
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<div>Hello Joseph, we are so pleased to have been able to exceed your expectations! We will share your review with your team! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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02/17/2018

Patrick

out of 5 stars
Chris and Rico were on time. They explained the process and verified details of the move for the day.
Both were courteous and took care of moving all furntiure and items.
I was very pleased with the overall experience.
Response
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<div>Hi Patrick,<br/>Thank you for choosing Two Men And A Truck for your moving needs! We will share your compliments to Chris and Rico.</div>
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02/16/2018

Timothy

out of 5 stars
Great movers, they were professional, quick, and accurate! I'd hire them again.
Response
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<div>Thank you, Timothy! We are so happy to have provided you with a fantastic moving experience. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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02/10/2018

Anita

out of 5 stars
The two young men did a great job and I would certainly hire them again.
Response
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<div>Hello Anita,<br/>We are so pleased to have been able to assist you! Have a great day!</div>
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02/08/2018

Brenda

out of 5 stars
I needed to have a very large fish tank moved (without fish) and was very nervous and hesitant in choosing a company. I went with Two Men and a Truck because the office team was so courteous and patient. The move went off flawlessly and I was so impressed with the company that I will be using them again to move a deep freezer soon. The entire experience was A++.
Response
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<div>Thank you, Brenda, for leaving such an amazing review! We are so happy to have been able to exceed your expectations, and we will be more than happy to help you in the future. Have a great day!</div>
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